How to change "Refund policy: This payment is non-refundable."

How to change "Refund policy: This payment is non-refundable."

Hi,

I've set up a paid on demand session and on the registration page it says "Refund policy: This payment is non-refundable." at the bottom even though I can process refunds within Zoho Showtime.

I think it also breaks UK trade laws as you need to give refunds if requested within 14 days for distance selling.

See screen grab.

Is there any way to change this?

Many thanks.

Rgds

Jon

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