How to change "Refund policy: This payment is non-refundable."

How to change "Refund policy: This payment is non-refundable."

Hi,

I've set up a paid on demand session and on the registration page it says "Refund policy: This payment is non-refundable." at the bottom even though I can process refunds within Zoho Showtime.

I think it also breaks UK trade laws as you need to give refunds if requested within 14 days for distance selling.

See screen grab.

Is there any way to change this?

Many thanks.

Rgds

Jon

    Access your files securely from anywhere







                          Zoho Developer Community






                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Announcement: Audience Polling for Zoho ShowTime.

                                                            ShowTime polling lets the presenter create and launch polls during the session and project results to your audiences in real time. Highlights: ShowTime's polling is completely free! Your audience can connect through attend.zoho.com (on their browser) or from their smart phones by downloading the ShowTime Viewer app from the App Store and Play Store. ShowTime polls are available for Windows, iOS, Android and PowerPoint users. Set polls for a presentation in 4 quick steps: Get started: All you need
                                                          • Free live Webinar: Zoho Show & Zoho ShowTime - Create stunning slides and improve audience engagement.

                                                            This webinar will help you get started with two of our most exciting products - Zoho Show and Zoho ShowTime. Zoho Show is an online presentation tool that lets you build slides while ShowTime is a web and mobile app that brings interactivity into presentations.   After this session, you can:    Create slides online and collaborate with your team. Embed tweets and videos in your slides. Connect with your audience while presenting. Get your participants to 'like' slides and pose questions. Receive
                                                          • Getting started with Zoho ShowTime - Bring life to your presentations!

                                                            Join us for a free webinar on Monday, 18th April 2016 and learn how to get started with Zoho ShowTime. ShowTime is a web and mobile app that brings interactivity into presentations by connecting speakers and audiences. With ShowTime running on their computers or mobile devices, audience can view and participate in presentations as well as interact with the host. Presenters, meanwhile, can assess participant engagement, get real time feedback and view reports on attendee activity to help improve their
                                                          • Webinar: Getting started with Zoho ShowTime - Bring life to your presentations.

                                                            Join us for a free webinar on Tuesday, 29th March 2016 and learn how you can make your presentations stand out using Zoho ShowTime. ShowTime is a web and mobile app that brings interactivity into presentations by connecting speakers and audiences. With ShowTime running on their computers or mobile devices, audience can view and participate in presentations as well as interact with the host. Presenters, meanwhile, can assess participant engagement, get real time feedback and view reports on attendee
                                                          • Join our live webinar to deliver fun filled sessions with the new ShowTime plug-in.

                                                            ShowTime is designed to transform any live presentation into an interactive session. With the new plug-in, you can now experience ShowTime from within PowerPoint. Thanks to the overwhelming positive response we’ve received – in terms of number of downloads and demo requests.     We have organized two webinars to guide you through using the ShowTime plug-in. Aarthi Elizabeth from the ShowTime team, will show you how to: Download, install, and launch the ShowTime plug-in from within your presentation


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ




                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Não recebo Email de confirmação e validação de cadastro do PagSeguro

                                                                                                            Olá, utilizei uma das minhas contas de email Zoho para criar um cadastro no PagSeguro, contigo o email com o link de confirmação da conta não chega no meu email Zoho (nem.ma caixa de spam, nem na lixeira, e nem em outras pastas). Outros emails do PagSeguro
                                                                                                          • Does Thrive work with Zoho Billing (Subscriptions)?

                                                                                                            I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you
                                                                                                          • accounts payable and receivable subaccounts

                                                                                                            How to create accounts payable and receivable subaccounts? Being that I have several clients and in my balance sheet have to specify the accounts of each client and not only appear "accounts receivable or accounts payable" ??
                                                                                                          • DUPLICATING WORKFLOWS IN CREATOR

                                                                                                            Hi all, I want to duplicate and slightly amend 3 workflows in Creator so that I don't have to keep typing in all the rules and properties each time. I can see lots of videos on CRM with the 3 dots at the top of the workflow, but nothing like that in Creator.
                                                                                                          • Add SKU to query options in `items` API endpoint

                                                                                                            It would be very useful to be able to pull items by SKU in the API as this is a commonly used unique ID that tends to be consistent across systems.
                                                                                                          • Estimates and invoices being sent from company-wide address, rather than individual

                                                                                                            In our organization, team members send estimates and invoices through Zoho Books by using the "Send Email" function. However, for certain users, the system defaults to sending estimates and invoices from a shared organizational email address (e.g., company@example.com)
                                                                                                          • Need profit margins for books in estimates & invoice

                                                                                                            https://help.zoho.com/portal/en/community/topic/show-my-cost-or-profit-while-creating-estimate
                                                                                                          • Decimal places settings for exchange rates

                                                                                                            Hello, We are facing issues while matching vendor payments with banking feeds. As we often import products/services exchange rate comes into play. Currently, ZOHO allows only six digits for decimal places. We feel that conversions like JPY to INR require
                                                                                                          • Item Level Notifications

                                                                                                            I need to create a custom workflow based on the creation of an estimate that has a SKU/Item name that matches certain criteria. I can have it generated based on a total amount, but not at the item level. Is this possible?
                                                                                                          • Cannot categorize a bank deposit to an income sub-account

                                                                                                            When I go to categorize a bank deposit, I am not able to see any income sub-accounts. If I set up an income account without a parent, then I am able to categorize a transaction into that account, but as soon as I make it a child account, it disappears
                                                                                                          • ZV Extension passkey changes in v5.7.0

                                                                                                            Has there any changes to the how passkeys are managed in ZV - Chrome extensions v5.7.0? Namely, if the passkeys were already implemented/enforced as 2FA on a certain webpage, but ZV does not track them yet. Would that be the issue for my use case?
                                                                                                          • What's New in Zoho Billing - August 2025

                                                                                                            Hello everyone, We are excited to share the latest updates and enhancements made to Zoho Billing in August 2025 to improve your overall billing management experience. Keep reading to learn more. Notify Customers About Subscriptions via WhatsApp Business
                                                                                                          • How do I get my account id?

                                                                                                            Hello, I followed the instructions to get a list of accounts of the currently authenticated user (which is me, and I am logged in). But when I follow the below instructions I get the following error: ERROR: {"data":{"errorCode":"INVALID_TICKET","moreInfo":"Invalid ticket"},"status":{"code":400,"description":"Invalid Input"}} Instructions that I am following: GET - User account details Purpose The API retrieves the list of accounts of the currently authenticated user.  Request URL  http://mail.zoho.com/api/accounts
                                                                                                          • Why are tasks not showing in Zoho Calendar?

                                                                                                            Hi there, I updated the Zoho calendar preferences for Task records to show on the calendar together with Meetings and Calls - see attached screenshot. Despite of that, Task records still won't show on the calendar. Is there a specific reason why this
                                                                                                          • Zoho Payroll: Product Updates - July 2025

                                                                                                            Over the past month, we've focused on making Zoho Payroll more flexible, compliant, and easier to use—whether you're processing complex payouts, ensuring accurate calculations, or meeting local tax regulations. Here's what's new: One-Time Payments and
                                                                                                          • Discussion for “sub product”, “sub item” or “child products”

                                                                                                            Hello everyone, In some CRM systems, there is the ability to associate products in a hierarchical manner within a quote. For example: Product A: Gold Plan Product B: Setup Product C: Connector Product D: Silver Plan Product B: Setup Product C: Connector
                                                                                                          • Retrieve Accidental Deleted User

                                                                                                            Is there a way to undelete a user who accidentally deleted themselves?
                                                                                                          • Request for Support - CRM Integration Issues

                                                                                                            I’m reaching out to request assistance with the following items: 1. Zoho Forms Integration with Zoho CRM We are currently using Zoho Forms to send the Global Credit Application form to our customers. The intended workflow is for the form submissions to
                                                                                                          • Knowledge Base Module

                                                                                                            How to enable the knowledge base module in zoho crm account. I saw this module in one crm account but unable to find it other zoho crm account. can anyone know about this?
                                                                                                          • Zoho sign changed Indexing of signing_order

                                                                                                            Because I missed this Announcement (is there even one?): when you work with the indexes of actions > signing_order. Previous those started with 0 now starts with 1. Changed somewhere between 15.07 and 23.07
                                                                                                          • How to Invoice Based on Timesheet Hours Logged on a Zoho FSM Work Order

                                                                                                            Hi everyone, We’re working on optimizing our invoicing process in Zoho FSM, and we’ve run into a bit of a roadblock. Here’s our goal: We want to invoice based on the actual number of hours logged by our technicians on a job, specifically using the timesheets
                                                                                                          • Zoho CRM Community Digest - June 2025 | Part 2

                                                                                                            Welcome back to the Zoho CRM Community Digest! We’re wrapping up June with more fresh updates, smart discussions, and clever workarounds shared by the community. Product Updates: Struggling to keep track of scattered customer interactions? Zoho CRM's
                                                                                                          • Allow Variable Insertion in Prebuilt "Update Record" Action in Schedules

                                                                                                            Hi Zoho Creator Team, Hope you're doing well. We’d like to submit a feature request based on our experience using Zoho Creator schedules to manage workflows integrated with Zoho Desk. We currently have an app where Zoho Desk tickets create records in
                                                                                                          • Rich Text Field Editor in Form Builder is Too Small and Not Resizable

                                                                                                            Hello, I am experiencing a significant usability issue with the rich text field in the Zoho Forms builder. The editor window for this field is fixed-size and extremely small. It does not adapt to the screen size, which makes it very difficult to manage
                                                                                                          • Publicar Formulário

                                                                                                            Obs. Não consigo publicar meus formulários, pesquisei alguns artigos, mas me deixou perdido, fala de campo sensível, não consigo entender o que significa. Segue Imagem do problema. Todo formulário que faço sempre termina assim sem o botão de publicar..
                                                                                                          • Anyone else unable to login to ZMA this weekend?

                                                                                                            Hey Is anyone else unable to log into Zoho Marketing Automation at all this weekend? I've been trying on multiple devices - despot and mobile - and multiple browser. I've reset browsing data, gone incognito. Nothing - since Friday I've been unable to
                                                                                                          • Custom Action for Subform row

                                                                                                            Dears, As for now, we only have 2 actions for each subform row: Edit and Delete. I would suggest to have custom action here, instead of create a button with Fx field within the subform. For example, I would create Duplicate button, which duplicates the
                                                                                                          • Urgent: Unable to Receive OTP Email for Portal User Registration in Zoho Creator

                                                                                                            I paid to enable the Portal User feature on 2/25, and followed the official instructions (Youtube video: Customer Portals | Zoho Creator) to set up the Portal User using my Gmail account. However, I am not receiving the OTP email and am unable to successfully
                                                                                                          • Sole Trader - Financial Advisor (Appointed Representative) - Paid via Capital Account but no Invoicing...

                                                                                                            Hi. I'm about to venture into a new business after 12 months of intensive learning/exams. A little chuffed if I may say so especially at 52! I really like the look of ZoHo Books for my modest enterprise but I'm in need of some guidance, please. My services
                                                                                                          • Display multiple fields in lookup dropdown

                                                                                                            I have a module called Technicians and a related module called submissions that registers technicians for different assignments. The lookup in Submissions to Technicians is the Technician ID (auto generated unique number). How do I display in the dropdown
                                                                                                          • Integrate with Power BI

                                                                                                            Hi, How to connect Zoho CRM dashboards & reports with POWER BI ?
                                                                                                          • No "Import Users" option in Zoho FSM

                                                                                                            I recently noticed that there is no option to import Users into Zoho FSM, and this has become a serious challenge for us. When migrating data, especially technicians or other user profiles, we often have hundreds of users to bring into the system. Currently,
                                                                                                          • Finding "like" projects

                                                                                                            Hi Everyone! My team is running into several duplicating deals. I've been trying to get them all to name things the same way ex. State is 2 letters not spelled out. Things like that. What I am wondering if there is anything I can do as the superadmin
                                                                                                          • Não consigo localizar o Botão de Publicar Formulário no meu app

                                                                                                            Depois que finalizar meus formulários, não consigo localizar o botão de publicar para concluir meu aplicativo
                                                                                                          • DATEV-Export Erfahrungen?

                                                                                                            Wir würden gern den DATEV-Export in Books nutzen, jedoch ist dieser nicht wirklich nutzbar. Gibt es positive Erfahrungen von Alternativ-Lösungen?
                                                                                                          • Kaizen #191: Implementing "Login with Zoho" using Python SDK

                                                                                                            Welcome back to another week of Kaizen!! This week, we are diving into how to implement secure user authentication using Login with Zoho and integrate it with Zoho CRM through our Python SDK. To ground this in a real-world scenario, we will look at how
                                                                                                          • WhatsApp Business Calling API

                                                                                                            Dear Zoho SalesIQ Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho SalesIQ. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need
                                                                                                          • Custom modules not showing in developer console

                                                                                                            I'm trying to create a custom summing function for a custom module I made in my CRM. When I go to create the function, my module isnt showing up. Do I need to share the custom moldule with my developer console or something of the like?
                                                                                                          • Following retainer invoice for partial payment of a sales order

                                                                                                            HI, We issue sales orders when a client buy a product from us. We also issue multiple retainer invoices for partial payment (2 to 4 depending of the client). Team wants to follow payment of these retainer invoices for this Sales Order. If they are paid
                                                                                                          • Zoho CommunitySpacesとzoho CRM連携について

                                                                                                            お世話になっております。 いつもご質問に丁寧に回答いただき大変助かっております。 今、当団体ではZoho CommunitySpacesを利用しており、利用ユーザ一覧をzoho CRMに自動登録(連携)したいと考えております。 そもそも可能なのか、もしあれば具体的な手順や方法はあるのかをご教授いただきたいです。 上記がないのなら、ユーザ一覧のエクスポート方法(メールアドレスと姓を含む)でもよいです。 お手数となりますが、お願いいたします。
                                                                                                          • Next Page