Issue with ticket replies via Slack: '+' symbols replacing spaces in emails

Issue with ticket replies via Slack: '+' symbols replacing spaces in emails

Hello, support team!

We're experiencing an issue when replying to tickets directly through Slack. When the reply is sent to the email, spaces are being replaced by '+' symbols. This makes the message harder to read and understand.

Is there any solution or adjustment that can fix this formatting issue? Thank you in advance for your help!

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