Kaizen #15 - Java SDK for Self Client

Kaizen #15 - Java SDK for Self Client

Hello everyone!
 
Welcome to yet another post in the Kaizen series.
This week, we are going to discuss the  Java SDK for a self client .
 
What is a Software Development Kit (SDK)?
 
A software development kit contains all the tools (compiler, debugger, code samples, and so on) that are needed to create applications in one package. SDKs are language-specific and thus used to build client applications in a specific programming language. 
 
Java Software Development Kit
 
Java SDK allows you to create a client Java applications that can be integrated with Zoho CRM effortlessly. It serves as a wrapper for the  REST APIs , thus making it easier to use the services of Zoho CRM.

Here is a sample of how SDK acts as a middleware between Zoho CRM and Client Java Application.



What can you do with the Java Software Development Kit?
  • You can use Java SDK to exchange data between Zoho CRM and the client Java application. 
  • The authentication process becomes hassle-free with Java SDK. Since it is handled in the SDK code by default, you need not worry about generating the grant token, access/refresh tokens every time you sync data between Zoho CRM and your self client. 
Environment Setup

Java SDK requires Java version 7 or above to be set up in your development environment.

Including the Java SDK in your project

You can include the Java SDK in your project using:
a.  Maven distribution
b.  Gradle
c.  Downloadable JARs

a. Maven distribution - It is a build automation tool used primarily for Java projects. Include the following code to your pom.XML file. 

<repositories>
    <repository>
        <id>java-sdk</id>
        <url> https://maven.zohodl.com </url>
    </repository>
</repositories>
<dependencies>
    <dependency>
        <groupId>com.zoho.crm</groupId>
        <artifactId>java-sdk</artifactId>
        <version>2.0.2</version>
    </dependency>
</dependencies>

b. Gradle - It is also a build tool, similar to Maven. The major difference is that, instead of XML files, Gradle uses Groovy (a domain-specific programming language) to declare the Java project configuration. You need to add the following code to your build.gradle file. 

repositories{
    maven { url " https://maven.zohodl.com " }
}
dependencies{
    implementation 'com.zoho.crm:java-sdk:2.0.2'
}


c. Downloadable JARs (by Zoho) - Java Archive is a platform-independent file format that aggregates many files into one. The JAR file consists of the SDK. You have to download individual dependency JARs and add them to your reference libraries in your Java application:  Download JAR (SDK)

Click here to download the dependency JARs.

The list of dependency JARs are:

  • hamcrest-all-1.3 : Hamcrest consists of a single jar file that contains base classes and a library of useful matcher implementations.
  • httpclient-4.4.1 : The Apache HttpClient library allows you to handle HTTP requests.
  • httpcore-4.4.4 : HttpCore is a set of low-level HTTP transport components that you can use to build custom client and server-side HTTP services.   
  • httpmime-4.5.3 : The Apache HttpMime library consists of MIME code entities.
  • json-20170516 : The files in this package implement JSON encoders/decoders in Java. It also includes the capability to convert between JSON and XML, HTTP headers, Cookies, and CDL. 
  • servlet-api-2.5 : Servlet API consists of classes to support HTTP servlet.
  • commons-logging-1.1.3 : The commons-logging JAR provides an API for logging in server-based applications that you can use around a variety of different logging implementations.
  • mysql-connector-java-5.1.44-bin.jar : You need to include this JAR if you are using a MySQL database. MySQL Connector JAR provides connectivity for java client applications with MySQL Connector (a driver that implements the Java Database Connectivity (JDBC) API)

How to start using the Java SDK?

In this section, we will discuss how to start using the Java SDK for your application (authenticated via self-client) which uses Zoho CRM.

  1. Prerequisite: Register your application
  2. Knowlege Base: Adding persistence classes
  3. Initialization

1. Prerequisite: Register your application

All the Zoho CRM APIs are authenticated by the OAuth2.0 standards . It is mandatory to authenticate the self client with Zoho.

Step 2: Click ADD CLIENT



Step 3: Choose Self Client and click CREATE NOW



Step 4: Choose the Client Type as Self Client , and click CREATE .



Step 5: Once you successfully register your self-client, you will receive a Client ID and Client Secret .


2. Knowledge Base: Adding persistence classes
This section consists of two parts:
a. Initializing your client application
b. Adding persistence classes

a. Initializing your client application
To authenticate the client application, you need to add the following key-value configuration pairs to the initialization code of your java client.

Key Description

Key
Description
client_id, client_secret, and redirect_uri 
mandatory
You can get these values after registering your client.
currentUserEmail 
mandatory
The Email ID of the current user.
persistence_handler_class
mandatory
The implementation of ZohoOAuthPersistenceInterface
logFilePath
optional
The absolute/relative file path of the file that stores the logs.
domainSuffix
optional
The domain from which the API calls are made. It can be .com (for US), .eu (for Europe), .cn (for China). If you specify this value, you need not specify apiBaseUrl  and iamURL.
accessType
optional
The type of environment from which the API calls are made. Possible values are "Production", "Development", or "Sandbox"
access_type
optional
Must be set as as "offline". 
Online OAuth client is not supported by the Java SDK as of now
apiBaseUrl 
optional
The URL that is used to make API calls. You need not specify this value if you give domainSuffix. 
The possible values are:
iamURL 
optional
The accounts URL. You need not specify this value if you specify domainSuffix. The possible values are:
mysql_password and mysql_username
mandatory when you use MySQL persistence
The MySQL username and password, respectively. 

Key Value Configuration 

HashMap <String, String> zcrmConfigurations = new HashMap <String, String >();
zcrmConfigurations.put("minLogLevel", "ALL");
zcrmConfigurations.put("currentUserEmail","{user_email_id}");
zcrmConfigurations.put("client_id","1000. xxxxxxxxx");
zcrmConfigurations.put("client_secret","xxxxxxxxxxxx");
zcrmConfigurations.put("redirect_uri","");
zcrmConfigurations.put("persistence_handler_class","com.zoho.oauth.clientapp.ZohoOAuthDBPersistence ");//for database. "com.zoho.oauth.clientapp.ZohoOAuthFilePersistence" for file, user can implement his own persistence and provide the path here
zcrmConfigurations.put("oauth_tokens_file_path","/path/to/oauthtokens.properties");//optional path can be absolute(Ex:/User/Document/testapplication/src/oauthtokens.properties) or relative (Ex: /testapplication/src/oauthtokens.properties)
zcrmConfigurations.put("domainSuffix","com");//optional. Default is com. "cn", "eu", and "in" supported
zcrmConfigurations.put("accessType","Production");//Production->www(default), Development->developer, Sandbox->sandbox(optional)
zcrmConfigurations.put("access_type","offline");//optional
zcrmConfigurations.put("apiBaseUrl"," https://www.zohoapis.com ");//optional
zcrmConfigurations.put("iamURL"," https://accounts.zoho.com ");//optional
zcrmConfigurations.put("logFilePath","/path/to/file.log");//path can be absolute(Ex:/User/Document/testapplication/src/file.log) or relative (Ex: /testapplication/src/file.log)
zcrmConfigurations.put("mysql_password","pass@123");//optional
zcrmConfigurations.put("mysql_username",username");//optional
ZCRMRestClient.initialize(zcrmConfigurations);//for initializing

2. Adding persistence class
Your application should retain tokens (grant, access, and refresh tokens) to automate the process of data-sync between your java application and Zoho CRM. 

You can persist tokens in your application by using any one of the below mentioned persistence methods: 
a. By using an implementation of the inbuilt ZohoPersistenceHandler interface
    • ZohoOAuthFilePersistence (To store tokens in a File )
    • ZohoOAuthDBPersistence (To store tokens in a Database
b. By using your own implementation

Let us now look into each of the above mentioned methods.

a. By using an implementation of the inbuilt ZohoPersistenceHandler interface

Our Java SDK provides two default implementations of the ZohoPersistenceHandler interface within the client library. They are:
i. ZohoOAuthFilePersistence
ii. ZohoOAuthDBPersistence

i. ZohoOAuthFilePersistence - This type of persistence uses a file to read and write OAuth tokens. The file persists the token of a single user. So, it is best used for the 'self-client' type of authentication since it involves only one user.  

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthFilePersistence
oauth_tokens_file_path =absolute or relative path of the "oauthtokens.properties" file in the workspace.

ii. ZohoOAuthDBPersistence - This type of persistence uses MySQL persistence. You can use this type of persistence if you have more than one user using the application. 

Some of the prerequisites for using this type of persistence are:

  • MySQL should be running in the same machine serving at the default port 3306.
  • The database name should be "zohooauth".
There must be a table "oauthtokens" with the columns "useridentifier"  (varchar(255)), "accesstoken" (varchar(255)), "refreshtoken" (varchar(255)) and "expirytime" (bigint).

Values to be given in configuration map

persistence_handler_class =com.zoho.oauth.clientapp.ZohoOAuthDBPersistence
mysql_username =root
mysql_password ={your MySQL password}

b. By using your own implementation

You can also use your own implementation. The ZohoPersistenceHandler interface must have the following methods:

  • getOAuthTokens() — invoked to fetch the saved tokens. This method should return ZohoOAuthTokens object for the library to process it. 
  • saveOAuthData(ZohoOAuthTokens tokens) — invoked to store the tokens.
  • deleteOAuthTokens() — invoked to delete the tokens.

C. Initialization

Intializing your application involves the following steps:

Step 1: Generating the grant token
Step 2: Generating the access and refresh tokens using the grant token
Step 3: Generating the access token using the refresh token

Step 1: Generating the Grant Token



(ii). Choose Self-Client
(iii). Enter the comma separated ZohoCRM scopes along with aaaserver.profile.READ . Choose the time duration (the grant token will be valid only till the time chosen here) and enter the description . Now, click GENERATE.


(iii). Copy the grant token displayed


Step 2: Generating the Access and Refresh Tokens

After obtaining the grant token, put the following code snippet in a java file and execute it from your main class to get access and refresh tokens. 

ZCRMRestClient.initialize(configurations_map);
ZohoOAuthClient cli = ZohoOAuthClient.getInstance();
String grantToken = “paste_the_self_authorized_grant_token_here”;
ZohoOAuthTokens tokens = cli.generateAccessToken(grantToken);
String accessToken = tokens.getAccessToken();
String refreshToken = tokens.getRefreshToken();
System.out.println("access token = " + accessToken + " & refresh token = " + refreshToken);

2a. On using ZohoOAuthFilePersistence method
The access and refresh tokens are generated and stored in the oauth_tokens.properties file .

2b. On using ZohoOAuthDBPersistence method
The access and refresh tokens are generated and stored in " oauthtokens "  table of your MySQL

Step 3: Generating the Access token from Refresh token
Use the below code snippet to generate the access token from the refresh token.

ZohoOAuthClient client = ZohoOAuthClient.getInstance();
client.generateAccessTokenFromRefreshToken(refreshToken, userMailId);

Sample SDK Code

When you build your application using the Java SDK, the code template will be similar to:




Refer to the attachment to get the code. For more sample codes, refer to our SDK guide .

The isTokenGenerated Method:

This method checks if the access token has already been generated or not. It returns a boolean value:

true - The access token has already been generated. 
false - The access token has not been generated previously, thus, it shifts the control to the code snippet that leads to access token generation.

See you next week with another post.
Cheers!

Previous 'Kaizen' - Notification API
Next 'Kaizen' - Python SDK



    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.







                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                                Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                              • Kaizen #226: Using ZRC in Client Script

                                                                Hello everyone! Welcome to another week of Kaizen. In today's post, lets see what is ZRC (Zoho Request Client) and how we can use ZRC methods in Client Script to get inputs from a Salesperson and update the Lead status with a single button click. In this
                                                              • Kaizen #222 - Client Script Support for Notes Related List

                                                                Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
                                                              • Kaizen #217 - Actions APIs : Tasks

                                                                Welcome to another week of Kaizen! In last week's post we discussed Email Notifications APIs which act as the link between your Workflow automations and you. We have discussed how Zylker Cloud Services uses Email Notifications API in their custom dashboard.
                                                              • Kaizen #216 - Actions APIs : Email Notifications

                                                                Welcome to another week of Kaizen! For the last three weeks, we have been discussing Zylker's workflows. We successfully updated a dormant workflow, built a new one from the ground up and more. But our work is not finished—these automated processes are


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Change eMail Template for Event-Invitations

                                                                                                                  Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank you
                                                                                                                • Workdrive Oauth2 Token Isn't Refreshing

                                                                                                                  I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops so
                                                                                                                • Migrate Your Notes from OneNote to Zoho Notebook Today

                                                                                                                  Greetings Notebook Users, We’re excited to introduce a powerful new feature that lets you migrate your notes from Microsoft OneNote to Zoho Notebook—making your transition faster and more seamless than ever. ✨ What’s New One-click migration: Easily import
                                                                                                                • How can I import OLM to Yandex Mail easily?

                                                                                                                  For migrating Mac Outlook OLM data to Yandex Mail efficiently, the Aryson OLM Converter is a reliable professional tool that ensures complete data integrity throughout the process. Unlike manual methods, which can risk inconsistent formatting or missing
                                                                                                                • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

                                                                                                                  Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—
                                                                                                                • Is it possible to setup bin locations WITHOUT mandating batch tracking?

                                                                                                                  Hi fellow zoho users, I'm wondering if anyone else has a similar issue to me? I only have some products batch tracked (items with shelf life expiry dates) but I am trying to setup bin locations for my entire inventory so we can do stock counting easier.
                                                                                                                • Implementing Inventory Process

                                                                                                                  I am just starting to create an inventory system through Zoho for a nonprofit. We receive in-kind donations of items for kids, and utilize them in 2 or 3 different programs. Then families come in and take the items. I'm thinking of this structure: Our
                                                                                                                • Best way to start zoho inventory with bulk openning stock

                                                                                                                  We are already using zoho book since long time for cars trading company. Now to streamline more, would like to import the excel data of closing stock of inventory to zoho inventory and to start on. Since we need to track each VIN (unique vehicle id number)
                                                                                                                • Service Reports.

                                                                                                                  Hello Team, I have a requirement to create multiple service reports for a single AP. That means, in one AP I have 5 service line items, and all line items are linked to assets. Once I complete the AP, I want to generate 5 individual service reports, one
                                                                                                                • Blueprint enhancements - Parallel and multiple transitions, and more

                                                                                                                  Last modified on Sep 4, 2023: All Zoho CRM users can now access these enhancements. Initially, these features were available only on an early access basis and by request. However, as of August 2, 2023, they have been made available to all users in all
                                                                                                                • Item Bulk Edit - Allow for Reorder Level

                                                                                                                  We're implementing a process for using the Reorder Level field for Items, and I have to go through and add this value to a huge chunk of our Items. It's driving me bonkers that I have to do this individually through the UI rather than bulk updating. It
                                                                                                                • Zoho CRM || Unable to Bulk Assignment of Territories for Contacts

                                                                                                                  Dear Zoho CRM Support Team, I hope this email finds you well. We recently performed a bulk upload of Contacts into Zoho CRM using the official sample Excel template downloaded from the CRM. The upload itself was completed successfully; however, we encountered
                                                                                                                • What's New in Zoho Inventory | August – October 2025

                                                                                                                  Hello customers, The last quarter has been incredibly productive! We've released a powerful slate of new features and enhancements in Zoho Inventory designed to give you better control, greater efficiency, and expanded functionality across your inventory
                                                                                                                • Disable Zoho Inventory Tracking / Delink Zoho Books & Inventory

                                                                                                                  We have integrated zoho inventory with zoho books? Now after a long time, we want to disable inventory tracking and delink these 2 modules. Zoho says we cant do it. Anybody else going thru the same ? Any possibility at all? Why does zoho not allow to
                                                                                                                • Tracking Non-Inventory Items

                                                                                                                  We have several business locations and currently use zoho inventory to track retail items (sales and purchase orders). We were hoping to use zoho inventory to track our non-inventory items as well (toilet paper, paper towels, etc). I understand that we
                                                                                                                • Price Managment

                                                                                                                  I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are just
                                                                                                                • Set Warehouse based on Vendor

                                                                                                                  Greetings. I would like to set automaticaly the Warehouse based on the Vendor. Context: I am working on an adaptation of a Purchase Order to be used as a Quotation. I have defined that when a user has to raise a quote the Vendor will be "PROCUREMENT" I would like to set the Warehouse to a predefined value when "PROCUREMENT" is set as Vendor. I have tried to do with the Automation feature using the Field Update option, but Warehouse does not is listed as a field. Can you help? Thanks in advance.
                                                                                                                • Auto tagging

                                                                                                                  Some of the articles I enter into Notebook get there when I enter them in Raindrop.io and IFTTT copies the articles in Notebook. When this happens the notes are tagged but instead of useful one word tags with topic the tag pertains to the specific article
                                                                                                                • How do I save audio files to my PC that I record into Zoho Notebook from my phone?

                                                                                                                  I was thinking of using Zoho Notebook as a way to store composition ideas, as well as for other things if it can handle this. For this to be useful for me though, I need to be able to have an easy way to download those audio files to my PC, either individually
                                                                                                                • Search mails in shared mailbox

                                                                                                                  Hi everyone, is there a way to search mails in shared mailbox's? Search in streams or mail doesn't return anything from mails in shared mailboxes. Thanks! Rafal
                                                                                                                • Kaizen #186 : Client Script Support for Subforms

                                                                                                                  Hello everyone! Welcome back to another exciting Kaizen post on Client Script! In this edition, we’re taking a closer look at Client Script Support for Subforms with the help of the following scenario. " Zylker, a manufacturing company, uses the "Orders"
                                                                                                                • Writing SQL Queries - After Comma Auto Suggesting Column

                                                                                                                  When writing SQL Queries, does anyone else get super annoyed that after you type a comma and try to return to a new line it is automatically suggest a new column, so hitting return just inputs this suggested column instead of going to a new line? Anyone
                                                                                                                • Convert invoice from zoho to xml with all details

                                                                                                                  How to convert an Invoice to XML format with all details
                                                                                                                • Sync your Products Module for better context.

                                                                                                                  In customer support, context is everything. The integration between Zoho Desk and Zoho CRM helps your sales and support teams function as one, delivering better customer experiences. With the latest update to this integration, you can now sync the Product module in your Zoho CRM with your Zoho Desk portal. This feature enables products from Zoho CRM to reflect in the "product" field in Zoho Desk. This can save your support team valuable time and effort.    Some things to note when syncing the two:
                                                                                                                • Where is the desktop app for Zoho Projects???

                                                                                                                  As a project manager, I need a desktop app for the projects I manage. Yes, there's the web app, which is AWESOME for cross browser and platform compatibility... but I need a real desktop app for Projects that allow me to enter offline information where
                                                                                                                • CRM verify details pop-up

                                                                                                                  Was there a UI change recently that involves the Verify Details pop-up when changing the Stage of a Deal to certain things? I can't for the life of me find a workflow or function, blueprint, validation rule, layout rule ect that would randomly make it
                                                                                                                • Does Zoho Writer have Dropdowns

                                                                                                                  I want to add a drop down field in Zoho writer. Is this possible?
                                                                                                                • openUrl in blueprints

                                                                                                                  My customer wants to open a URL at the end of a blueprint transition. Seems this isn't possible right now but it would be very useful. In this thread, https://help.zoho.com/portal/en/community/topic/openurl-not-working the Zoho agent said that it's logically
                                                                                                                • Dropshipping Address - Does Not Show on Invoice Correctly

                                                                                                                  When a dropshipping address is used for a customer, the correct ship-to address does not seem to show on the Invoice. It shows correctly on the Sales Order, Shipment Order, and Package, just not the Invoice. This is a problem, because the company being
                                                                                                                • Prepayment of a sales order

                                                                                                                  How does everyone handle this common (at least it is common for us!) situation? We require all our orders to be fully prepaid before shipment since we manufacture made to order, custom products. Since ZOHO does not allow a sales order to be prepaid, we are forced to create an invoice at the time an order is placed to allow the customer to pay it. Our sales category is therefore skewed, since the sale was actually booked at the time an order was placed, rather then at the time it is shipped, which
                                                                                                                • Access to Specific Zoho Desk layout for external parties

                                                                                                                  Hi, We have a partner who handles for us sales requests from specific markets. He is not a Zoho Desk user. But we want him to b part of a specific Zoho Desk layout to handle inquiries.  How to achieve it in the easiest way possible?
                                                                                                                • Deposit on a Sales Order

                                                                                                                  Good day, 100% of my business is preorders, no inventory. I am trying to run away from QB for one of my businesses, but I require two options that I don't seem to find with Zoho Books. 1 - If there is a way to apply a deposit on a sales order, as with
                                                                                                                • How Does Knowledge Base Search and Article Recommendation Work?

                                                                                                                  Hello, I would like to understand how the Knowledge Base search engine works. Specifically, does it search based on: The article title only? The full article content? Both, the article and the content? Keywords? Tags? Also, how does the system determine
                                                                                                                • Bulk Delete Attachments

                                                                                                                  Is there a way to bulk delete attachments on the form entries? our storage is full and deleting files one by one is pain taking process.
                                                                                                                • How do I sync multiple Google calendars?

                                                                                                                  I'm brand new to Zoho and I figured out how to sync my business Google calendar but I would also like to sync my personal Google calendar. How can I do this so that, at the very least, when I have personal engagements like doctor's appointments, I can
                                                                                                                • Ability to Disable System Banner Messages in Chat Flow Control

                                                                                                                  Dear Zoho SalesIQ Team, Greetings, We would like to request an enhancement related to the system banner messages in Zoho SalesIQ chat flow control. Current Behavior: SalesIQ allows configuring various automatic banner/system messages such as: Waiting
                                                                                                                • Idle Chat Reminders for Agent-Handled Conversations

                                                                                                                  Dear Zoho SalesIQ Team, Greetings, We would like to request an enhancement to the Idle Chat Handling functionality in Zoho SalesIQ—specifically for chats that are handled by human agents after a bot-to-agent transfer. Current Behavior: In Zobot settings,
                                                                                                                • Snapchat

                                                                                                                  Are there any plans to add Snapchat to Zoho Social or is there any API that we can use to integrate into Zoho.
                                                                                                                • Zoho Sign "An unexpected error occured" when clients trying to sign documents

                                                                                                                  We are unable to have clients sign our documents. When attempting to complete the process an error appears saying "an unexpected error occured" and in the document history just shows "signing failure." We are at a complete standstill with no response
                                                                                                                • ¡Vuelven los Workshops Certificados de Zoho a España!

                                                                                                                  ¡Hola usuarios de Español Zoho Community! Hace ya unos días que hemos dado la bienvenida al 2026, y promete ser un año de lo más emocionante. Y es que nos gustaría haceros nuestro particular regalo de Reyes, aunque lleguemos un poco tarde. 🎁 ¡Nos gustaría
                                                                                                                • Next Page