Kaizen #5 - Environments and Domains in Zoho CRM [Part 1/2]
Hello everyone!
Welcome to another week of Kaizen. In the last Kaizen post, we discussed Troubleshooting OAuth2.0. By now, you must have got a hold on OAuth2.0 authorization. Now let us dive deep into other details related to OAuth2.0.
What you will learn from this post?
If you want to integrate your application with Zoho CRM, this post will help you understand the different environments available, and how to handle different domains for your application.
In this post, we discuss handling domains for self client. In our upcoming post, we will discuss handling domains for web based clients.
Without further adieu, let us dig deep into each topic.
1. Domains in Zoho CRM
Zoho CRM is hosted at multiple data centers. Therefore, the URL with which you make API calls also depends on the data center. This makes integration simpler. The following are the different domains available.
a. Europe (.eu)
b. Australia (.com.au)
c. India (.in)
d. US (.com)
e. China (.com.cn)
2. Handling Domains for Self Client
In our previous posts, we discussed different types of clients in OAuth Authorization—Self Client and Web Based. In this post, we will discuss handling domains for self client.
2a. Procedure to know your accounts domain via CRM UI
To know in which domain your Zoho CRM account is in, follow the below mentioned steps:
Step 1: Go to Profile and click My Account.
Step 2: In the address bar, you can see your domain. In the below screenshot, the domain is com.
2b. Role of domains while registering the client
While registering your self client, append the domain of your Zoho CRM account (that you noticed in the previous section) to the accounts URL.
Link: https://api-console.zoho.{domain}
This link is your domain-specific accounts URL. For instance, for Europe domain, the domain-specific link is https://api-console.zoho.eu
2c. Making the Authorization Request
After registering your self client, authorize your client to generate grant token. To know how, refer 5th point under How to use Self Client in Kaizen #2.
2d. Role of domains while generating tokens
While generating access and refresh tokens for your self client, use your domain-specific accounts URL.
For Europe: https://accounts.zoho.eu
For Australia: https://accounts.zoho.com.au
For India: https://accounts.zoho.in
For US: https://accounts.zoho.com
For China: https://accounts.zoho.com.cn
In the response, along with access and refresh tokens, you will receive "api_domain". Make API calls to Zoho CRM using this domain URL.
- The "api_domain" you receive in the response, is your current api_domain.
- Make all API calls from this api_domain. Example: https://www.zohoapis.eu/crm/v2/Leads will be the URL to fetch all leads from the Leads module in the EU domain.
- Even if the api_domain is altered, it gets updated in the response.
- Store these details in your application DB—access token, refresh token, api_domain, expires_in.
- When the access token expires, you can generate new access token with the refresh tokens–. Update the new access token in your DB and use it to make subsequent API calls.
3. Environments
There are three environments in Zoho CRM.
- Production - The production environment is your live CRM account, which you use for business needs.
Use the following URL to make API calls from the Production environment-https://www.zohoapis.com - Developer - The developer environment is an ideal training ground for developers. You can play around with the CRM account and test robust CRM implementations, Zoho CRM-centric mobile and web apps, white-labelled Vertical CRMs, and CRM extensions. You can have a Developer Edition in parallel with a regular CRM. In essence, two accounts for the same user.
Use the following URL to make API calls from the Developer environment-https://developer.zohoapis.com - Sandbox - In this environment, you can test your Zoho CRM settings before you can take it to your production setup. This way, you can feel much safer about the changes in your settings, since you can test them, identify issues, and fix them before you take them to your actual working setup.
Use the following URL to make API calls from the Sandbox environment-https://sandbox.zohoapis.com
Note:
- The Sandbox environment is available only for the enterprise and above editions.
- If the environment is not specified, the API calls are reflected in the production environment.
- Based on the domain, the URL to make API calls for each environment will vary. For instance, the URL to make API calls from the sandbox environment in Europe domain will be https://sandbox.zohoapis.eu
We hope you found this post useful. Keep a tab on this series for more exciting topics!
Reach out to us at support@zohocrm.com if you have any questions, or let us know in the comment section.
We will meet you next week with another useful topic.
Cheers!
Previous 'Kaizen' - Troubleshooting OAuth2.0
Next 'Kaizen' - Environments and Domains in Zoho CRM [Part2/2]
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Sneha Sridharan
Sticky Posts
Kaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedKaizen #142: How to Navigate to Another Page in Zoho CRM using Client Script
Hello everyone! Welcome back to another exciting Kaizen post. In this post, let us see how you can you navigate to different Pages using Client Script. In this Kaizen post, Need to Navigate to different Pages Client Script ZDKs related to navigation A.Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI
Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over theKaizen #197: Frequently Asked Questions on GraphQL APIs
🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.Kaizen #198: Using Client Script for Custom Validation in Blueprint
Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Direct “Add to Google Calendar” Option in Zoho Meeting
Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement related to the “Add to Calendar” functionality in Zoho Meeting. Currently, when we open Zoho Meeting and view our meetings under My Calendar, there is an Add toAdd Flexible Recurrence Options for Meeting Scheduling in Zoho Cliq (e.g., Every 2 Weeks)
Hello Zoho Cliq Team, We hope you are doing well. Currently, when scheduling a meeting inside Zoho Cliq, the recurrence options are limited to Daily, Weekly, Monthly, and Yearly. There is no ability to set a meeting to occur every X weeks — for example,Ask the Experts 24: Analytics, data administration, and mobile experience with Zoho Desk
Hello Everyone! Welcome back to the Ask the Experts(ATE) series! We were so focused on our Autumn 2025 release that we didn't host an ATE session last month. In this month's ATE, we'd like to expand our areas for discussion: we'd like to listen to yourWorkaround: openURL in Blueprints - An alternate approach
There is a roundabout way to open a URL in blueprints after a save event. By using the 'onBeforeMandatoryFormSave' in Client Script, you can open an external URL. Now, the problem is, this is designed to be run BEFORE the blueprint is saved, not after,MTD SA in the UK
Hello ID 20106048857 The Inland Revenue have confirmed that this tax account is registered as Cash Basis In Settings>Profile I have set ‘Report Basis’ as “Cash" However, I see on Zoho on Settings>Taxes>Income Tax that the ‘Tax Basis’ is marked ‘Accrual'Migrate file from Single File Upload to Multi File Upload
Dears, I have created a new field Multi File Upload to replace the old Single File Upload field. I'd like to ask you guys what is the best way to migrate the files to the new field?Open "Live Chat" from a hyperlink?
Hi, I often write paragraphs and text on our company website, and usually say you can get in touch with us via live chat. Can the chat window be triggered to pop open without clicking the chat graphic in the bottom window, and use it in a hyperlink? ie:Zoho Sites search box
Is there a Search box that can be added to a Zoho site? It would be for searching within the site only.What stops me from packaging and shipping an order when the inventory is negative?
It seems if the inventory value is negative, that Zoho Inventory should not allow me to create a Package and Ship it. But, there seems to be nothing to stop me from doing that other than when I go to physically package the item and realize that there is no stock. There also seems to be nothing on the screen that even indicates to me that I should not package and ship. To me this is the fundamental point of an inventory system. Am I doing something wrong?Conditional formatting based on another field
Hi I have two fields on my form stage 1 complete and stage 1 deadline. I am trying to setup conditional formatting so that if stage 1 complete is after stage 1 deadline the record is highlighted in red. I need both stage 1 complete and stage 1 deadlineZoho Books | Product updates | October 2025
Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, AppleIs there API Doc for Zoho Survey?
Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. ThanUsing IMAP configuration for shared email inboxes
Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configureThe sending IP (136.143.188.15) is listed on spamrl.com as a source of spam.
Hi, it just two day when i am using zoho mail for my business domain, today i was sending email and found that message "The sending IP (136.143.188.15) is listed on https://spamrl.com as a source of spam" I hope to know how this will affect the deliveryChanging a Single-Line Text field into a Multi-line Field without losing data
Is it possible to change a Single-Line Text field into a Multi-line Field without losing data. I have a module with data for which I would like to change a single-line field into a multi-line field but I'm worried it might delete the pre-existing daWebhook - Google Sheets
I have 2 forms that are both integrated with Google Sheets. I've set up a webhook to pull form 1 data from Google Sheets to prefill data in Form 2. The issue I have is that the forms name fields are First Name & Last Name but the Google sheets integrationVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlAppointment booking is temporarily unavailable
Embeded Zoho booking page in my WordPress website. When someone starts a booking, after choosing time and date, an error appears before payment - "Appointment booking is temporarily unavailable due to restricted settings." Used the embeded code givenCannot connect to 365 business calendar and Teams, says personal but it is not.
hi I have a number of users connected to their 365 business accounts. Adding a new user and it thinks hes got 365 personal edition. He does not.... Anyone know what's going on. Trying for days now. Bookings go into his MS calendar but as its thinks itsLimited review (/questions) for Bookings 2.0
Hi all, I'm writing this review of Bookings 2.0 for two reasons: 1) it may be of interest to others, and 2) I'd like to be corrected if I'm wrong on any points. It's a very limited review, i.e. the things that have stood out as relevant, and particularlyZoho Bookings - Reserve with Google
Does Zoho Bookings plan to to integrate with Reserve with Google?Tip #3: How to change your booking page language
Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let'sBigin Android app update: Alerts while creating tasks outside of working days, conflicting events and calls.
Hello everyone! In the most recent version of the Bigin Android app, we have brought in support to display an alert if task is being scheduled outside of the working days. Also, when scheduling an event or call in the Activities module, a conflict alertBigin update: Link email messages to pipeline records.
Hello everyone! In the latest version of the Bigin iOS(v1.11.9) and macOS(1.8.9) app, we have brought in support for an option to link email to pipeline records. This helps you to view emails specific to a deal, especially when a contact is associatedBigin Android app update: Custom buttons and widgets
Hello everyone! We are excited to introduce custom buttons and widgets on the Bigin Android app. Widgets: A widget is a customizable UI component in Bigin that improves efficiency and user experience. It lets businesses embed components, streamline interactions,Biometric Access Support on Zoho Vault Desktop App
Is there any plans to add biometric authentication (fingerprint, face recognition) for Vault desktop apps (Windows/macOS) to enhance security and ease of access. I would love to hear other members view on thisZoho Sheet for Desktop
Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?Zoho Sheet - Desktop App or Offline
Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.Collective-booking event not added to all staff calendars
We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: itProject Management Bulletin: October, 2025
Every need leads to innovation. Project Management tools were developed out of sheer necessity to drive large projects. With wide usage, the specifications grew precise, and so did the refinement. Over years we’ve crafted one of the best project managementEmail Recall Feature In Zoho Mail Which Should Also Work For Outside Organisation Members
Add a feature to recall or undo sending an email within a configurable short time window (e.g., 30 seconds to 2 minutes) after hitting send, similar to Gmail’s undo send. Currently the sent email can not be recall If the recipient is not from within yourZoho Sheets saying locked when not locked
Zoho Sheets won't let me add more rows to sheet because it's saying the sheet is locked, but the sheet is not locked. I tried using a different browser but I still have the same issue.Identifying and Merging Accounts with Similar (Non-Exact) Names
Hello everyone, I’m aware of the built-in deduplication feature in Zoho CRM that allows merging records with exactly matching values for selected fields. However, I’m running into a situation where our migrated data contains multiple variations of theOption for super admin to recover the deleted chats in Zoho Cliq
Currently, in Zoho Cliq, if a user accidentally deletes their chats, there is no option for the Super Admin to recover or view those deleted messages. I believe it would be helpful if Super Admins had a recovery option, perhaps within a certain time frame,Zoho CRM iOS app updates: the Homepage, Zoho Survey integration, and support for multiple file uploads in subform
Hello everyone! The Zoho CRM mobile app continues to evolve to bring you a smoother and more powerful CRM-on-the-go experience. We're excited to share some important updates now available in the iOS app. Here's what's new: Homepage support Zoho SurveyI am trying to integrate my module in sandbox environment to add data via API
I went through the documents and tried to setup the API for adding the module via the api but the problem is the token setup is done on "https://accounts.zoho.in/oauth/v2/token" domain and the bulk write is done on "https://content.zohoapis.com/crm/v8/upload"Setting up primary mobile number.
Hi Sir Earlier I joined IIFL team and got an organizational email of zoho services. Later i quit and now my account is deactivated with IIFL but i am unable to link my mobile number to my own email id with zoho.Add Custom Reports To Dashboard or Home Tab
Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! ChadAccount in Quick View Filter
I have a report that I often run against a specific Account. Every time, I have to go into the edit menu and change the Advanced Filter. I would prefer to use the Quick View Filter, but it does not allow me to use the one and only field that makes anyZoho sheet for desktop
Hi is zoho sheets available for desktop version for windowsNext Page