Kaizen #82 - Search Records API(V4)
Hello everyone!
Welcome back to this week's Kaizen post!
Today, we will discuss Search API(in version 4), the various supported operators, and how you can use these operators to search for data in different fields of a module.
First off, let us discuss:
When you should use the Search API
You can also use this API when you want to search for a specific text, phone or email in the records of a module, or when you want to do a text-based module-level word search. Search API is the go-to API when you know the details like email, phone or a specific text, but not the individual IDs of the records.
For example, when you want to render a search box in your web/mobile UI, and do a module-level search for the word, use Search Records API.
Search vs Query API
You should use the search records API when you want to perform a text-based search across the module, search for phone or emails fields exclusively, and when you do not know the record IDs.
You can also opt for this API when the maximum number of records you want to fetch per API call is less than 200.
Use the query API when you want to use advanced comparators to query for records from a custom view(without actually creating one), do a cross-module search(through lookup fields), or use aggregate functions.
Opt for this API when you want to fetch up to 2000 records in an API call.
Encoding
When there are parentheses or a comma in your search value, you must escape them and then encode the characters. For example, to search for Patricia(Boyle), you must escape the parentheses as Patricia\(Boyle\) followed by encoding the value as Patricia%5C%28Boyle%5C%28.
When there are special characters in the search value such as +, : etc, you must encode them. Example: Modified_Time%3Agreater_equal%3A2023-04-20T05%3A58%3A06%2B05%3A30 for
Modified_Time:greater_equal:2023-04-19T05:58:06+05:30
Request Details
Request URL: {{api-domain}}/crm/v4/{{module_api_name}}/search
Scope: ZohoCRM.modules.{module_name}.ALL/READ (and) ZohoSearch.securesearch.READ
Parameters specific to Search API: email, phone, word, criteria
Other parameters: fields, converted, approved, page, per_page
1. word
Use this parameter to do a global search of a word in all records and fields of the module.
Note that the search term must have at least three characters to perform a search.
Example
{{api-domain}}/crm/v4/Contacts/search?word=ABC&per_page=3&fields=Last_Name,Account_Name,Full_Name |
The response contains the records that have "ABC" in any of their fields.
Response
{ "data": [ { "Full_Name": "test2k abc", "Last_Name": "abc", "Account_Name": null, "id": "3652397000011831001" }, { "Full_Name": "Daly", "Last_Name": "Paul", "Account_Name": { "name": "ABC", "id": "3652397000007505116" }, "id": "3652397000007505119" }, { "Full_Name": "test2000", "Last_Name": "test2000", "Account_Name": { "name": "ABC", "id": "3652397000003098017" }, "id": "3652397000009873004" } ], "info": { "call": false, "per_page": 3, "next_page_token": "74d1d2c0xxx5fe1b", "count": 3, "sort_by": "id", "page": 1, "previous_page_token": null, "page_token_expiry": "2023-04-22T16:48:05+05:30", "sort_order": "desc", "email": false, "more_records": true } } |
2. email
This parameter searches the email fields(including custom email fields) of the module and returns the matching records.
If you have special characters in the email ID, you must encode them to get the exact records.
If you do not encode, then the response will have all the records with the matching email ignoring the special character.
For example, if the email ID is p+boyle@abc.com, and you do not encode, the response will contain email IDs such as p.boyle@abc.com, p.boylex@abc.com, p.daly@zylker.com etc.
Example
{{api-domain}}/crm/v4/Contacts/search?email=p%2Bboyle%40abc.com&fields=Email,Last_Name |
Response
{ "data": [ { "Email": "p+boyle@abc.com", "Last_Name": "abc", "id": "3652397000011831001" } ], "info": { "call": false, "per_page": 200, "next_page_token": null, "count": 1, "sort_by": "id", "page": 1, "previous_page_token": null, "page_token_expiry": null, "sort_order": "desc", "email": false, "more_records": false } } |
3. phone
This parameter searches the phone fields(including custom phone fields) of the module and returns the matching records.
Example
{{api-domain}}/crm/v4/Contacts/search?phone=%2B075-244562374&fields=Last_Name,Phone |
Response
{ "data": [ { "Last_Name": "Smith", "Phone": "075-244562374", "id": "3652397000010134055" }, { "Last_Name": "Gayle", "Phone": "+075-244562374", "id": "3652397000011831001" } ], "info": { "call": false, "per_page": 200, "next_page_token": null, "count": 2, "sort_by": "id", "page": 1, "previous_page_token": null, "page_token_expiry": null, "sort_order": "desc", "email": false, "more_records": false } } |
4. criteria
Use this parameter when you want to search for records based on a certain criteria.
The format is (({api_name}:{operator}:{value})and/or({api_name}:{operator}:{value}))
The following table gives you the field types and the operators you can use in the "criteria" parameter.
Field Type | Operator |
Date, DateTime | equals, not_equal, greater_equal, greater_than, less_equal, less_than, between, in |
Integer, Currency, Decimal | equals, not_equal, greater_equal, greater_than, less_equal, less_than, between, in |
Boolean | equals, not_equal |
Lookup(user/owner) | equals, not_equal, in |
Picklist, Autonumber | equals, not_equal, in |
Text, Email, Phone, Website | equals, not_equal, starts_with, in |
Let us discuss each of these field types with examples.
4.1 Date in criteria
Supported operators: equals, not_equal, greater_equal, greater_than, less_equal, less_than, between, in
{{api-domain}}/crm/v4/Deals/search?criteria=(Closing_Date:between:2022-12-10,2022-12-21)&fields=Last_Name,Amount,Closing_Date |
4.2 DateTime in criteria(search value encoded)
Supported operators: equals, not_equal, greater_equal, greater_than, less_equal, less_than, between, in
Here, the value in the Modified_Time field is Modified_Time:greater_equal:2023-04-19T05:58:06+05:30 and contains the special characters :, +, -. So, you must escape these characters and then encode them.
The encoded value is Modified_Time%3Agreater_equal%3A2023-04-19T05%3A58%3A06%2B05%3A30
{{api-domain}}/crm/v4/Deals/search?criteria=Modified_Time%3Agreater_equal%3A2023-04-19T05%3A58%3A06%2B05%3A30&fields=Last_Name,Amount,Closing_Date |
4.3 Currency and Decimal in criteria
Supported operators: equals, not_equal, greater_equal, greater_than, less_equal, less_than, between, in
{{api-domain}}/crm/v4/Deals/search?criteria=((Probability:between:70,90) AND (Amount:less_equal:75000))&fields=Amount,Probability |
4.4 Boolean in criteria
Supported operators: equals, not_equal
{{api-domain}}/crm/v4/Leads/search?criteria=(Email_Opt_Out:equals:true)&fields=Last_Name,Company&per_page=2 |
4.5 Lookup in criteria
Supported operators: equals, not_equal, in
Here, Account_Name is the lookup field in the Contacts module and points to the Accounts module.
{{api-domain}}/crm/v4/Contacts/search?criteria=(Account_Name:in:Zylker,ABC)&fields=Last_Name,Company,Account_Name&per_page=5 |
4.6 Picklist in criteria
Supported operators: equals, not_equal, in
Here, Languages_Known is a custom picklist field in the Contacts module. This request fetches all the records that contain "English" or "French" or both in the Languages_Known picklist.
{{api-domain}}/crm/v4/Contacts/search?criteria=(Languages_Known:in:English,French)&fields=Last_Name,Company,Languages_Known&per_page=5 |
4.7 User/Owner Lookup in criteria
Supported operators: equals, not_equal, in
To search based on Owner fields, you must use the ID of the users as the search value.
{{api-domain}}/crm/v4/Contacts/search?criteria=(Owner:in:3652397000000186017,3652397000000281001)&fields=Last_Name,Company,Owner&per_page=5 |
4.8 Text in criteria
Supported operators: equals, not_equal, starts_with, in
{{api-domain}}/crm/v4/Contacts/search?criteria=(Department:starts_with:s)&fields=Last_Name,Department |
4.9 Email in criteria
Supported operators: equals, not_equal, starts_with, in
{{api-domain}}/crm/v4/Contacts/search?criteria=(Email%3Aequals%3Ap%2Bboyle%40abc.com)&fields=Last_Name,Email |
Here, the email "p+boyle@abc.com" has a special character(+) and so, must be encoded to get the right response.
4.10 Phone in criteria
Supported operators: equals, not_equal, starts_with, in
{{api-domain}}/crm/v4/Contacts/search?criteria=(Phone%3Ain%3A%2B075-1111111%2C888-555-2145)&fields=Last_Name,Phone |
Here, the phone numbers +075-1111111 and 888-555-2145 are the search values for the Phone field. As they both contain special characters, we have encoded them.
4.11 Website in criteria
Supported operators: equals, not_equal, starts_with, in
{{api-domain}}/crm/v4/Leads/search?criteria=(Website:starts_with:https)&fields=Last_Name,Website |
Note
- You can search for a maximum of 10 criteria (with same or different columns) with equals and starts_with conditions.
- When you use "equals" for multiple conditions, and if one of your conditions is (Company:equals:ABC), the response will contain records with ABC as well as ABC Inc in their Company fields.
- When you use "equals" with a single condition and search for a field, like (Campaign_Name:equals:CRM), the response will contain only those records whose Campaign_Name is "CRM" and not records with "Best CRM" or "Latest CRM" in their Campaign_Name fields.
- The phone, word, and email parameters search for all fields whose datatype is phone, text, and email, respectively. But, when you use them in the criteria parameter, the search is restricted only to that particular field as you give the field's API name.
We hope you found this post useful. We will see you next week with another interesting post.
Let us know your questions and feedback in the comment section, or write to us at support@zohocrm.com.
Cheers!
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Shylaja S
Anamika Prasanth
Ryan Oh
Sunderjan Siddharth
LH
Sticky Posts
Client Script | Update - Introducing Commands in Client Script!
Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! CommandsKaizen #165 : How to call Zoho CRM APIs using Client Script
Welcome back to another exciting Client Script post! In this post, we will discuss one of the most frequently asked questions: How do you call Zoho CRM APIs from Client Scripts? In this kaizen post, 1. Ways to make calls to Zoho CRM APIs using ClientKaizen#162 : Add Tags and Open Pre-filled Email Drafts via Client Scripts
Hello everyone! Welcome to another informative Kaizen post. In this post, let us see how to accomplish the following using Client Script. 1. How to auto-tag a record based on field update? 2. How to Open a pre-filled email draft This post will provideExtension Pointers - JS SDK series #4: Managing data from a widget using ZOHO.CRM.HTTP
Handling and managing the data between two applications is a major factor for an efficient business. There are a variety of ways to handle data between Zoho CRM and other third-party applications. You can use deluge CRM tasks, create connectors, use APIKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achieved
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Feature Request: Notebooks within notebooks (Tree-like structure)
Dear Zoho! I already migrated all my stuff from Google Keep, Im really fond of Zoho Notebook so far. One thing that could make the service much more powerful is multi-level notebooks (or tree like structure). For example, entering into Notebook namedCan't get authorization for Sandbox environment using the self client
Hello, After creating a self client, and following the client-credentials method (as it's not optimat to manually generate a code for every 10 minutes), after inputting the sandbox org id for SOID parameter, im getting the error: "error": "no_org". ForCreate landing pages from Zoho Marketing Plus
Hey everyone, Over the last few months, we've introduced various features and enhancements to bolster the marketing capabilities of Zoho Marketing Plus and make it simpler for everyone. To that end, we're excited to announce that Zoho LandingPage is nowCustom service report or Zoho forms integration
Hello, So far the experience with Zoho FSM and the integration with Books has been good, however there are limitations with service reports. As with my business, many organisations send technicians to different types of jobs that call for a differentEmail tracking subdomain
The Email Tracking configuration screen of the ZeptoMail asks for a subdomain. I have gone through the documentation but could not find more information about how that subdomain is used by ZeptoMail to track the emails. Can someone throw some light aboutChart View group X-axis values above a value
I have a data set with X values ranging from 0 up to 300-400, the Y values are an AVG of the values for the given X. I am interested in the values at the low end of the scale, say 0-10 and want the X values 10 and greater to be grouped into a single categoryHow do I get the Text Account name instead of the Reference number?
Good Morning everyone! I am very new to zoho analytics. I'm trying to create some pivot tables and when I add the Account or Division name it comes up as a reference number. From my research, I need to use a lookup. I'm having a really hard time understandingCustom API - Need to create a string return value, not only MAP
@Support: When creating a Custom API it only allows a return from a function of MAP type. The service I'm using requires a string return, how can this be achieved?missing video-urgent
hi..I have a problem regarding zoho meeting. I already record almost 2hrs for my interview session. After end my session, i'm stop the recording. Its happened when i didn't received any meeting recording at my email.But i received recording 7minutes afterDuplicate New Ticket Emails
I am getting two Ticket emails when a ticket is created. The first one goes to me as the Admin helpdesk@ And because I am an Agent as well it also send to helpdesk@, support1@ and support2@ Is there any way to stop this?Ticket Response Email Template
Is there a way to have an email template automatically selected when I click on Reply for a ticket?Unpublishing Job Post for LinkedIn
Hi, We have experienced issue with the above. We did unpublish a job in Recruit but it still appear under Job section in our LinkedIn page. It did not remove from LinkedIn as it should be. Please check and advise. Regards, SnyderPower of Automation :: Automatically start / pause / stop timer on task status update.
Hello Everyone, A Custom function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-Editor limitations to define screen types
Guys I have noticed that even in version 2.0 of the editor (which is this new one we use) we still have a lot to improve... When I compare to some more global solutions like Wix, Zyro, Go Daddy, Squarespace and Weebly feel that we have some limitationsDúvidas do Zoho Creator
Pessoal, Estou colocando um tópico para dúvidas do Zoho Creator. Um abraço, LeandroTropicalize Books
Books is an incredibly powerful tool that works well in many countries. But I feel that it is a product that is not yet "tropicalized" for Brazil as we speak (this would be like adapting the local reality). We have many strong competitors who do moreAutomatic Sitemap Generation
Guys are all right? Doesn't make sense for me to have to generate a map site and upload it... because it's not automatically generated just as it is done in WIX? where the customer doesn’t have to worry about this.SEO improvements with ZIA
Are you okay? I would like to bring an idea that would be amazing to improve the product that is the possibility of being able to improve the SEO of the pages (this of each page or each article on the blog) through ZIA so that it could create page SummaryAutomatically updating field(s) of lookup module
I have a lookup field, which also pulls through the Status field from the linked record. When the lookup is first done, the Status is pulled through - this works perfectly. If that Status is later updated, the lookup field does not update as well. AsInitiating a SalesIQ Zobot from a custom button on Zoho Sites
I have created a Zobot set to initiate on a custom action called "Fast_Answers". On Zoho Sites, I created a code snippet button and set it to on-click run the event called "Fast_Answers". I installed the SalesIQ integration code into the Zoho Sites PageZoho Desk -> Zoho Analytics : Where is the field for "Layout" ?
I have many different layouts on my helpdesks and I want to be able to identify the stats for each one, however I can not file the field in the raw data from the Zoho Desk datasource. I thought it might be under "Tickets" but there is nothing. There isSet resolution mandatory field
Hi, i have 2 questions:) : - i want to set the resolution field mandatory before close the ticket. Because for now, i can close the ticket without writing how i solve it - how can i setup zoho desk to receive ticket by email(e.g. clients sent email to support@mydomain.com) and it create a ticket in zoho deskImpuesto automatico en cotizaciones
Buen dia Mi pregunta es como se puede poner alguna operacion para que las cotizaciones me salgan automaticamente con impuestos ya que uno al cargarla al final tienen que añadir el porcentaje de impuesto SaludosZoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. ThisProject Billing with the Staff Hours Method in Zoho Projects
The Staff Hours Billing Method in Zoho Projects allows you to bill your clients based on the actual time spent by each team member on a project, at the rate set for each user. This is useful for projects where different skill sets are needed and serviceCreator Subform to CRM Subform
Hello all, Has anyone successfully written data from a Creator Subform into CRM subform? I have been able to get the rows to populate but none of the data will come through. I'll add my code and the result in CRM. Creator Subform is 'Delivery_Receiving_Hours'.custom fields not populating from deluge script into invoice
Hello, I've created some Deluge script that is meant to take a few inputted invoice custom fields and calculate a few others. I can see when I execute the function that my inputted custom fields are being passed, yet im still ending up with all "null"tax summation function - getting error
Hello, I'm trying to create a function that adds all of individual tax rates from a few jurisdictions. I'm getting an error on line 9 - Value is empty and 'get' function cannot be applied. I've checked that I have data in each of the required fields,Backstage / Zoho Books integration
Hello. We have Zoho One and have slowly started using Backstage. Loving it. Problem is, we have ZERO accounting control over what is sold through this product. When will we be able to connect it to our existing Zoho Books tenant? Thank you very much!Getting list of calendar events over api for zoho mail calendar
Hi, I am using just Zoho mail without using Zoho CRM. I wanted to get all events booked in my zoho mail calendar through an api at regular intervals. I could find such API support for Zoho CRM calendar but not for zoho mail calendar. Can you kindly letAllocate emails to user in a shared mailbox
Hi, This might be obvious, but I cannot find the answer. I have 3 shared mailboxes so any team member can see the emails. Is there a way of allocating a specific email to a user so that it is their responsibility to deal with it? Thanks in advance.Introducing Zoho Campaigns' own gateway for SMS campaigns
We are excited to announce the launch of our SMS Gateway to send SMS through Zoho Campaigns. We have also made a few other changes in our current SMS Campaign model to improve your over all user experience. These updates are planned with an aim to expandUpdate a lookup field in CRM from Creator using deluge
I have a Creator form that creates a new account. When it creates the new account in the Accounts Module, I need it to also populate the Parent Account, which is a lookup field coming from the Module Parent Accounts, field Parent Account Name. I haveSMS Keyword Tracking in Zoho CRM From Zoho Campaigns
Is there a way to track SMS leads in campaigns by associating them with specific keywords or codes? Additionally, can these leads be pushed to the CRM while retaining the keyword for tracking and reporting purposes?Projects Multiselect API
Having troubles setting a mutli select field via API. updateMap = map(); updateMap.put("UDF_MULTI1","picklist_id1,picklist_id2"); updateProjectRes = invokeurl [ url :"https://projects.zoho.com/restapi/portal/XXXX/projects/" + projectID + "/" type :POSTBill quantity received / PO quantity
PO's are raised & often the quantity received is greater than the PO quantity, so when we receive the bill & adjust the quantity on the bill we get.... Quantity recorded cannot be more than quantity ordered. This necessitates the adjustment of the POZOHO BOOKS - RECEIVING MORE ITEMS THAN ORDERED
Hello, When trying to enter a vendor's bill that contains items with bigger quantity than ordered in the PO (it happens quite often) - The system would not let us save the bill and show this error: "Quantity recorded cannot be more than quantity ordered."Adding Bluesky channel
Hello, Is Bluesky (AT protocol) soon added on Social ? Bluesky is being developped and is now open to anyone (no more invitation) Thank youUsing Queries with dynamic parameters in Kiosk Studio
Hi, I'm pretty new when it comes to developing within Zoho (I'm really a .NET developer), as it was just added to my responsibilities. For a new feature in the CRM, I'm trying to develop a Kiosk function to show a list of records (retrieved by the newUnused items should not count into the available number of custom fields
Hey, I realized that unused Items reduce the number of available custom fields. I can't see a case where that makes sense. Especially in our case where we have two different layouts in Deals with a lot of different fields, this causes problems.Next Page