Le système de téléphonie dans Zoho One
Bonjour à tous,
Dans cet article nous allons voir comment le système de téléphonie intégré dans Zoho One peut maintenir la productivité de votre équipe.
L'intérêt d'un système téléphonique coule de source : il donne à vos clients le moyen le plus rapide d’entrer en contact avec vous pour répondre à leurs questions et préoccupations. Ce système est également indispensable à vos représentants des ventes.
Avec tous les canaux existants, on aurait presque tendance à l'oublier. Et pourtant, le téléphone demeure un indispensable.
Le système PBX (Private Branch Exchange) est un réseau téléphonique privé qui permet à une organisation de passer des appels internes et externes. Les systèmes PBX conventionnels impliquent un appareil téléphonique installé dans les locaux de l’entreprise, comme on les connait tous. Mais les systèmes PBX modernes sont passés aux services cloud : maintenant, un système téléphonique intégré permet à vos utilisateurs de passer des appels en un seul clic directement à partir des applications Zoho.
En outre,l'intégration Téléphonie vous apporte bien des avantages, comme :
- Ouvrir une fenêtre contextuelle pour tous les appels entrants.
- Notifier les utilisateurs sur des appels manqués et leur permettre de définir des rappels appels sortants.
- Permettre aux utilisateurs de prendre des notes pendant un appel.
- Afficher toutes les informations pertinentes lorsqu'un utilisateur communique avec un prospect ou un client ou lorsque les recruteurs communiquent avec des candidats potentiels.
- Fournir des informations précieuses basées sur les données de vos appels via les rapports et l'API d'analyse des appels.
Comment intégrer la Téléphonie :
- Allez sur le panneau administration de Zoho One, et dans l'onglet "Marketplace".
- Au- dessous de "Téléphonie", cliquez sur "En savoir plus".
- Lorsque vous avez déjà un fournisseur de PBX, cliquez sur "Afficher le Marketplace" ; dans le cas contraire, sélectionnez "Configurer maintenant" pour passer à votre première configuration.
Comment acheter des numéros de téléphone :
- Cliquez sur "Configurer maintenant", puis sur "Acheter un numéro".
- Sélectionnez le pays et le type de numéro.
Il existe quatre types de nombres différents :
Numéros Locaux : Les numéros locaux sont principalement donnés aux particuliers ou aux entreprises locales. Ils dépendent de l'emplacement géographique et sont distingués par un code régional.
Numéros Nationaux : Les chiffres nationaux sont principalement pris par les grandes entreprises. Ils ne dépendent d'aucune région.
Numéros mobiles : Les numéros mobiles sont utilisés par des personnes dans une zone particulière et ne sont accessibles qu'à l'intérieur de pays.
Numéros Toll-Free : Les numéros Toll-Free sont utilisés par les entreprises et sont gratuits pour l'appelant. Ils ont des codes comme 800, 888, 877, 866, 855, etc.
Le système téléphonie pour l'équipe de ventes :
Une équipe de ventes peut recevoir des appels à tout moment. Que vous rédigiez un document, créiez un rapport ou répondiez à une requête d’un client, l’intégration Téléphonie affiche automatiquement des informations contextuelles sur l’appelant afin que vous sachiez exactement comment faire avancer la conversation sans passant vers l'application CRM.
Obtenez une vue 360° de votre interlocuteur avec des informations provenant de différents produits dès qu’un appel arrive. Qu’il s’agisse d’un client à la recherche de soutien, d’un client potentiel qui a rempli un formulaire, d’un candidat qui a postulé à un emploi ou d’un influenceur que vous avez rencontré lors d’un événement, vous savez qui est cette personne avant de répondre au téléphone.
Vous pouvez également cesser de vous inquiéter des appels manquants : ça n'arrivera jamais plus. La téléphonie dans Zoho One est équipée de messagerie vocale.
Lorsqu’un client ou un candidat laisse un message vocal, celui-ci est automatiquement enregistré comme un nouveau billet. Ainsi, les agents de vente peuvent répondre plus tard.
Le système Téléphonie pour les recruteurs:
En tant que recruteur aussi, la Téléphonie Zoho One est pratique pour gérer les appels entrants et sortants. Elle vous rappelle également les appels programmés, identifie les appelants et fait correspondre leurs coordonnées avec les dossiers des candidats dans Zoho Recruit. Téléphonie vous permet aussi de prendre des notes pendant ou après l’appel. L'enregistrement automatique des appels vous permet d'obtenir des informations grâce à call-analytics.
Le système de Téléphonie affiche l'information sur l'interlocuteur de toutes les interactions passées, afin que votre équipe de vente puisse avoir une conversation productive et efficace. Grâce à l’historique des appels, les commerciaux peuvent répondre à ces derniers avec un message d’accueil personnalisé.
N'hésitez pas à nous partager votre expérience en commentaire.
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