Log a Call Function
First, thank you for implementing the Log a Call function. It's been a frequent request on our team before we can adopt Zoho CRM, and this helps remove that.
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However, one small detail: the reason people wanted Log a Call was to quickly log a call's activity with the minimum effort possible. With the structure of the new Log a Call function, you have required several fields that are unnecessary for most people and that significantly slow down salespeople or CSRs in logging calls.
Could you please allow us to deactivate (or make non-mandatory) the mandatory requirement for the Call Duration, so people don't have to fill that out? Also, can you allow a default of Completed Call? That way a user can just fill in the subject, the customer, and save it. We don't care how long a call takes (even if we did, our VOIP system tells us all of that), just what the call was about. If we require unnecessary fields, our users won't log their calls.
Thanks!
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