Matching ZOHO Payments in Banking
Our company has recently integrated ZOHO Payments into our system. This seemed really convenient at first because our customers could pay their account balance by clicking on a link imbedded in the emailed invoice. Unfortunately, we can't figure out how to match the payments in Banking. For example, the payment which is automatically recorded in the customers account is a total amount of $928 but the credit card fees are taken out before the payment hits the bank so the banking transaction comes through as $901.81 and can't be matched to the customer payment. At first we tried editing the payment to match the bank transaction but then it shows the invoice is not fully paid and leaves a balance on the customers account. I tried using the live chat feature to ask for a solution but the Zoho agent was unable to give me answers and said they would have to do some additional research and get back to me later.
Zoho Payments is an integrated feature in ZOHO Books so I thought there would be an obvious solution but I guess I don't know the program well enough to figure it out on my own.
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