Kaizen #102 - Q&A Continued

Kaizen #102 - Q&A Continued

Heya! Kaizen time again, folks! 

Picking up the thread from our centennial post, this week we will be answering the remaining questions posted in the feedback. 

Q: The ability to break down each value of Multi-picklist and handle it in the same way as "Multi-select lookup" in a custom report. 

A: Steps to get multi-picklist values in the report 

You can view the values selected for multi-pick list field and can filter the records using values selected in the field. 

Let us look at this with an example. 

Step 1: In the Reports module, select the Create Report button. 
Step 2: Select the primary module for which you have to create the report. For sample, let us take the Leads module. We will not include any child module to keep this sample short and crisp.  
Step 3: Click the Continue button in the top right corner of the page.  
Step 4: Navigate to the left panel of the screen and edit the column list. 



Step 5: Search your Multi-picklist field in the search bar and add it to the Column list. 
Step 6: Now choose the Filters button next to the Column and add filter.  
Step 7: Under Advanced Filters, choose the Multi-picklist field and build criteria stating that the field is not empty. 



This will fetch all the records that have a value for this Multi-picklist field.  



If you have not applied any advanced filters, it will fetch all the records with the multi-picklist field despite empty values. 

To create filters based on the values of multi-picklist, use the contains comparator.
Following is a sample criteria: 



Now, all the records with the value Option 3 in the multi-picklist field will be listed as below.  



Q: Widgets using Typescript
A: Presently widget can be developed only using our JS SDK. Refer to the below link for the latest version of SDK.  

Q: Why can't I access a record by using "ZDK.Page.getSubform" to get a sub form? The following code will access the record. 
ZDK.Page.getField('SUBFORM_API_NAME').getValue(); ZDK.Page.getForm().getValues().SUBFORM_API_ NAME; 
I am not sure of the use of getSubform 
A: Currently, using  getSubform() you can only set criteria for lookup fields. 

For example, if you want to list the available instruments in the lookup field " Instrument Name" based on the type of Instrument selected in the field "Type" only for standard layout. 

var Product = ZDK.Page.getSubform("Product_list").getField("Product_Name");
Product.setCriteria("(Product_Category:equals:"+value+")", { filterOnSearch: true });

For more details on how to use getSubform() refer to Kaizen #91: Dynamic Lookup filters using Client Script.

ZDK.Page.getField('SUBFORM_API_NAME').getValue() will not provide the subform record values. We are working on providing this support. 

Q: We need to have more options and features under the blueprint as well as we should be able to use the Approval Process within Blueprint currently we need to break the blueprint and again create a new blueprint based on the result of the approval process. 
A: Having an approval process inside a blueprint is in the works.

However, as a workaround, you can mimic the entire approval process itself in the blueprint with custom states such as "Rejected", "Approved", or ones that suit your business logic. 

For more insights into this topic, please refer to this thread started in our community.
You can also refer to a few use cases in Approval Process, here.
 
Q: *I would like to be able to use "Map Dependency Fields" to set fields outside the sub form as parent items and fields inside the sub form as child items.  

* I would like to be able to select "values contained in sub-form records" as a criterion item for layout rules. For example, suppose there are 10 records in field A (Single line) and sub forms "field B (Picklist), field C (Lookup)". I want to control the display of fields A and C based on the condition that field B "contains/not contains" n or more specified values.

* I want the ability to "include/exclude" records that contain a specific value in a subforms aggregate function. 
Suppose a subforms record has a picklist "AAA, BBB, CCC". If the value is "BBB", it would be helpful to have a function that does not aggregate the items to be aggregated for that record. It would be very useful to be able to treat values contained in multiple records as conditions, so I hope this will be possible. 

A: Conditional rules in aggregate fields will solve these questions and it is already under development. This feature will be available on an early-access basis, soon. We will keep you posted when it becomes available.  

We hope you found answers to all your questions!  

To improve our Kaizen series further and address any remaining challenges you may be facing, kindly let us know in the comments section. 

Your feedback will greatly help in enhancing your experience with us. So keep it coming!

Cheers!

    Access your files securely from anywhere







                          Zoho Developer Community






                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Kaizen #197: Frequently Asked Questions on GraphQL APIs

                                                            🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                          • Kaizen #198: Using Client Script for Custom Validation in Blueprint

                                                            Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                          • Celebrating 200 posts of Kaizen! Share your ideas for the milestone post

                                                            Hello Developers, We launched the Kaizen series in 2019 to share helpful content to support your Zoho CRM development journey. Staying true to its spirit—Kaizen Series: Continuous Improvement for Developer Experience—we've shared everything from FAQs
                                                          • Kaizen #193: Creating different fields in Zoho CRM through API

                                                            🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                          • Client Script | Update - Introducing Commands in Client Script!

                                                            Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! Commands


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ




                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Having to enter bill before stock shows as available.

                                                                                                            Hi, Am I right in thinking you must create a bill from the purchase order receipt before the goods are available for shipping?
                                                                                                          • Agent Availability Report

                                                                                                            From data to decisions: A deep dive into ticketing system reports Businesses need to track when their support agents check in and check out from work. This report, titled Agent Availability, is one of the static reports that helps managers track the number
                                                                                                          • Writing by Hand in "Write" Notes

                                                                                                            Hi there! I just downloaded this app a few moments ago, and I was wondering if there was a way to write things by hand in "Write" mode instead of just typing in the keyboard. It would make things a bit more efficient for me in this moment. Thanks!
                                                                                                          • AI-driven construction analytics using Zoho Projects Plus

                                                                                                            Construction projects thrive on timelines; if a project is completed on or before the expected time, it makes headlines, but if it gets delayed, the company’s credibility will be at risk. Such projects require precise planning and constant monitoring,
                                                                                                          • Canadian payroll

                                                                                                            Hello ZOHO, is any updates on when payroll for Canada will be available?
                                                                                                          • Unified customer view: Bringing product intelligence into your CRM data

                                                                                                            For businesses today, applications and digital interfaces are the main touch points in the customer journey. While Zoho CRM data already tells who your customers are and what they buy, Zoho Apptics tells you how they interact and engage with your product.
                                                                                                          • Zoho Creator SaaS app with multiple client AND multiple users

                                                                                                            I am close to finalizing a Zoho Creator app that will be used by different companies to manage sale info, and each company can have multiple users using the app. Things were going perfectly until I tried a search on a report. I use a database field in each table to separate the data for each company, which works great. BUT when I do a search, I get to see ALL the data. This means that Company A could easily see the data from Companies B and C via the built-in search. Is there a way to set up the
                                                                                                          • Project Change Orders and Additions

                                                                                                            We are in the process of migrating from QuickBooks Online to Zoho Books. We have Zoho One and like the ability to sync all of our data across everything. And I like that projects work in a way that's less dumb than QuickBooks. I'm trying to figure out
                                                                                                          • Track online, in-office, and client location meetings separately with the new meeting venue option

                                                                                                            Hello everyone! We’re excited to announce meeting enhancements in Zoho CRM that bring more clarity and structure to how meetings are categorized. You can now specify the meeting venue to clearly indicate whether a meeting is being held online, at the
                                                                                                          • Create custom rollup summary fields in Zoho CRM

                                                                                                            Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
                                                                                                          • Possible to send Zoom AI Companion transcripts and summaries to contacts in CRM?

                                                                                                            Title says it all. Is it possible to send Zoom AI Companion transcripts and summaries to contacts in Zoho CRM?
                                                                                                          • How do I edit the Calendar Invite notifications for Interviews in Recruit?

                                                                                                            I'm setting up the Zoho Recruit Interview Calendar system but there's some notifications I don't have any control over. I've turned off all Workflows and Automations related to the Calendar Scheduling and it seems that it's the notification that is sent
                                                                                                          • Posibility to add Emoticons on the Email Subject of Templates

                                                                                                            Hi I´ve tried to add Emoticons on the Subject line of Email templates, the emoticon image does show up before saving the template or if I add the Emoticon while sending an Individual email and placing it manually on the subject line. Emoticons also show
                                                                                                          • Clarity on extended contract status

                                                                                                            Clarity on “extended” status- How does Zoho “extend” a contract?  E.g. if client extends by 1 month, can the “end date” be adjusted accordingly in Zoho and tagged as “Extended” with a clear audit trail that also captures the client’s email? Note- Email
                                                                                                          • Customizing contract status

                                                                                                            Can we customize/add/remove status on Zoho contracts ourselves or does Zoho needs to do this? Context- There is a long list of status on Zoho but not all of them are relevant for us . There are few status which are missing and needs to be added. E.g-
                                                                                                          • Set Custom Business Calendars and Holidays for Global Teams

                                                                                                            Managing a project across diverse teams means accounting for more than just tasks and deadlines; it means acknowledging how and when each team actually works. Users might follow different working days or observe region-specific holidays that cannot be
                                                                                                          • [Integration edition] Deluge learning series - Integrations between Zoho apps and Third-party services with Deluge | 28 August 2025

                                                                                                            We’re excited to welcome you to the Deluge learning series: Integration edition! The Integration edition will run for three months: Session 1 – Integrating Zoho Apps with Deluge using inbuilt integration tasks Session 2 – Integrating Zoho Apps with Deluge
                                                                                                          • Critical Vulnerability in all major password manager plugins - is Zoho Vault affected?

                                                                                                            Hi Zoho, a security researcher found a critical clickjacking vulnerability in all major browser password managers: DOM-based Extension Clickjacking: Your Password Manager Data at Risk | Marek Tóth Is Zoho Vault affected as well? Apparently the Vault extension
                                                                                                          • Introducing SecureForms in Zoho Vault

                                                                                                            Hey everyone, Let’s face it—asking someone to send over a password or other sensitive data is rarely straightforward. You wait. You nudge. You follow up once, twice—maybe more. And when the information finally arrives, it shows up in the worst possible
                                                                                                          • Tables from ZohoSheets remove images when updated from source

                                                                                                            I have a few tables from a ZohoSheet in a ZohoWriter document that will remove the images in the cells when I refresh from the source. The source still has the images in the table when I go to refresh. After updating from the source, as you can see the
                                                                                                          • Change eMail Template for Event-Invitations

                                                                                                            Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank you for your answer. Regards, Juerg
                                                                                                          • Inventory Adjustments

                                                                                                            Hi, How to transfer the material from one head to another ? Like materials purchased for manufacturing the laptop need to transfer from consumption inventory (Quantity of raw materials reduced) to destination inventory ( Quantity of Laptop increased)
                                                                                                          • Need Your Insights

                                                                                                            Hi Zoho, I'm confused why the flow only sends to one output. setVariable15 is from a list. It doesn't consider the 2nd entry. Any thoughts?
                                                                                                          • Map Dependency Fields - How can can I limit picklist values from a multi-select Parent field?

                                                                                                            I know the "Map Dependency Fields" feature doesn't allow a multi-select parent field. However, I need the functionality. Can I do it through a deluge function, and would it still support color coding picklists? We need the color coding for quick scanning
                                                                                                          • DYK 1 - Color Palette for Enhanced Visual Identification of Status

                                                                                                            Introducing the Did You Know series of posts. The goal of this series is to familiarize users with certain features or enhancements in Zoho Projects that may not be evident at first glance. The first post in this series deals with color palettes for indicating
                                                                                                          • Invalid field in the COQL query

                                                                                                            Dear Zoho Support! I believe that you already helped me with a similar problem a few years ago. One of my clients has a custom field named "LOB" in the "Deals" Module (see the field's metadata below). The COQL query using this field: : "select id, Deal_Name,
                                                                                                          • Automating Employee Birthday Notifications in Zoho Cliq

                                                                                                            Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
                                                                                                          • Transferring domain registration to new registrar and switching email hosting at the same time?

                                                                                                            I need to transfer an existing domain uv cure adhesive that's currently with SiteGround to Porkbun. I also need to move the existing custom email addresses from SiteGround to Zoho Mail. I'm not sure if I should transfer the domain first and then tackle
                                                                                                          • Split deposits

                                                                                                            Can Zoho do split deposits. One deposit, two checks for two separate invoices from different customers. This is one of the most common tasks I can imaging. When I mark the two invoices paid, there are two deposits in bank register. When I try to match,
                                                                                                          • Deactivate Desk Contact without Deleting Contat

                                                                                                            We have a client who has multiple tenants for regulatory purposes, and as such, has a few users that have email addresses in both tenants. They've then emailed into the ticketing system, so we have multiple contacts (no big deal, we want to keep their
                                                                                                          • Delete my store of Zoho commerce

                                                                                                            Hi Team, I want to delete my stores of commerce. Please help me asap. Looking for the positive response soon. Thanks Shubham Chauhan Mob: +91-9761872650
                                                                                                          • Ability to add VAT to Retainer Invoices

                                                                                                            Hello, I've had a telephone conversation a month ago with Dinesh on this topic and my request to allow for the addition of VAT on Retainer Invoices.  It's currently not possible to add VAT to Retainer Invoices and it was mutually agreed that there is absolutely no reason why there shouldn't be, especially as TAX LAW makes VAT mandatory on each invoice in Europe!   So basically, what i'm saying is that if you don't allow us to add VAT to Retainer Invoices, than the whole Retainer Invoices becomes
                                                                                                          • [Free Webinar] Learning Table Series - Zoho Creator for Asset Management with AI Enhancements

                                                                                                            Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. Each month highlights a specific sector, and this time our focus is
                                                                                                          • Menu Building is completely broken

                                                                                                            I have been 3 hours, I have not been able to edit the menu. Either it is completely broken, very little intuitive or I do now know anything... There is no way to create a megamenu, no way to create a menu. Despite the fact I go to menu configurartion
                                                                                                          • Can you sell Subscriptions using Zoho Commerce?

                                                                                                            In addition to physical products and the apparently coming soon 'Digital Products', it is possible to sell Subscriptions using Zoho Commerce?
                                                                                                          • Kaizen #197: Frequently Asked Questions on GraphQL APIs

                                                                                                            🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
                                                                                                          • Multiple Languages for Product Names

                                                                                                            Hi, I use 2 languages: spanish and english. I want to have for every product a name in spanish and a name on english. I want to have to possibility of choosing one of these languages when making an invoice or a purchase order. Is there any way to do
                                                                                                          • Item with name in different languate

                                                                                                            Hello, is there a way to have an item with its name in different languages? For example: I sell an item in different markets and I'd like to have a Proposal and the Invoice with the Item Name in a specific language. Rino Bertolotto Zoho Specialist, STESA srl
                                                                                                          • Contacts with most tickets? Alarm for multiple tickets?

                                                                                                            Is it possible to see through the analytics/reports which contacts are creating the most tickets (not the most discussed ones)? Also, is there a way to set up a notification if a contact creates multiple tickets within a certain time frame?
                                                                                                          • Issue with Template Subject Line Format in Zoho CRM

                                                                                                            Hi Team, I’ve noticed that when I update the subject line of an email template in Zoho CRM, it sometimes appears in an incorrect format when used. Please see the attached screenshot for reference. Kindly look into this issue and fix this issue from backend
                                                                                                          • Next Page