Customers often reach out to you through multiple touchpoints. Also, these touchpoints are spread across different departments like marketing or support. As a salesperson, shouldn't you know about all these interactions?

To effectively engage customers, you need more than just their basic info. You need to know exactly how your prospects are engaging with your site, how they are reacting to your email marketing, if they are speaking with other people at your company and even what they're doing in social media. And you need to know now, in real time.

Presenting SalesSignals, a new feature in Zoho CRM that helps you be at the center of all customer interactions across multiple touchpoints, in real-time. Watch the video .

See how SalesSignals can help you sell better: 

1) Strike while the iron is hot.

Timing is critical to sales success. Did that potential prospect you have been chasing all week just open your email? With SalesSignals, you'll be notified immediately.

2) Connect the dots.

Customers can reach you in many ways - calls, emails, chat messages, social media. But are your sales reps equipped to engage across multiple channels? SalesSignals ensures you keep track of all customer activities by displaying them in an organized timeline.

3)  Transform knowledge into action.

Gain insights into what your customers and prospects are up to so your team can have more engaging conversations. Follow what your customers are saying about you on social media so you can respond right away.

4) Tailored to your team.

Choose the SalesSignals that are important to you. Turn the less important sources off and reduce the clutter. Are you a B2B company with no social selling? Silence those signals and only see items that matter, like support tickets. You only get to see the SalesSignals for prospects assigned to you, so there's no confusion or duplication.

See how to use SalesSignals . Do give it a shot and share your feedback.

This feature is currently available for users of CRM Plus, Ultimate, Enterprise and Professional editions.

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