Unchain yourselves from your work pods with our Zoho SalesIQ mobile app!
Would you like to sit inside your work pods and stare at your desktop monitors all the time? Duh, No! Well, that's the prime reason why Zoho SalesIQ mobile app was developed - for you to take up your daily grind on the go!
Let's just quickly run through instances where the Zoho SalesIQ mobile app acts as your operator's saviour,
1. Be proactive - Make hay while the sun shines!
Why sit back and wait for the visitors to initiate a chat when you have the privilege to strike a conversation with them at any hour and from anywhere right away from your visitor tracking screen? Strike a conversation without a second thought, as no one will ever know if a visitor would ever visit your website again. Ergo, take advantage of every other opportunity that you get!
2. Pick up incoming chat requests from wherever you are!
It's not really necessary that you have to be at your work pod to pick up incoming chat requests and you will never ever miss out on any of the incoming chat requests as you will be notified about them in your lock screens. And want to know something more cool? You can accept or ignore the chat requests right away from your lock screens!
3. Pursue from where you left...
Seem to have an incredibly long conversation with a prospective customer of your firm, but you really want to fuel up your body with coffee? Need not worry, you can pursue your chat from wherever you left, using our Zoho SalesIQ mobile app. That is, you can switch devices between conversations and pursue from wherever you paused the conversation.
4. Subject of the chat that you just picked not your forte? Transfer it!
Say you are at home and you are cozily tucked up in your bed, a chat request comes in and you accept it right away from your lock screen without taking a look at the request's subject. Only after looking into the request you realize that you have no idea about the context of the request subject! Wouldn't it be awful? Okay, now we have to do something quick before the visitor gets pissed! What shall we do? Relax, we have an option to transfer a picked up chat to another available operator of your firm at any point of time right away from your chat window.
5. Slip into stealth mode and monitor your operators during chat sessions!
Monitor the chat sessions of the operators of your firm no matter where you are, guide them through a conversation by observing and suggesting them contextual replies for the customer queries via internal agent messenger when you think the conversation is led astray else you yourself can pitch in and take over the ongoing conversation.
6. Combo power!
Say you pick up a chat request and apparently the customer had come up with two issues one related to your department and another related to a different department, what could you possibly do in intricate situations like this? All that you have to do is invite another operator over from the other department. Ergo, both of you together can assist the customer during the same chat session even if the other operator is not available in your immediate vicinity using our Zoho SalesIQ mobile app!
7. Grade the visitors hitting your website based on various CRM values...
Before you even desiccate your resources and time over a particular visitor hitting your website, judge and grade them as to what are the odds of them becoming a prospective customer of your firm based on various CRM values right away from your chat window.
8. File tickets when a customer of your firm discloses an issue...
File a ticket whenever a customer of yours brings up an issue and also view the previously filed tickets right away from your chat window.
Intrigued? Want to know more? Then do follow this forum to stay in loop!
Fond regards,
Bala
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