WFH Tip : 9 Keep your spammers and harassers away from accessing your chat window with Block IPs
To keep your customer service operations efficient, you need to avoid people who artificially increase the chat volume on your website with malicious intent that includes hackers, harassers, spammers, etc. To prevent these instances, SalesIQ has a handy feature that lets you block a visitor from accessing your website's live chat widget.
Using this feature will help you keep your security unimpaired also, it can save a substantial amount of time by holding off spammers from accessing your live chat widget on your website.
1. Keep away the Spammers who artificially increase the chat flow on your website.
Spammers can initiate multiple chats with bad purpose which can hinder your customer service. Your operators can block these spammers right from their chat window. This can save your operator's time and enables them to give more attention to genuine customers and keep your support experience stable and pristine.
With SalesIQ, you can effortlessly block an IP address right from your chat window with just two clicks. Keep track of all the blocked IPs by Navigating to Settings-> Blocked IPs. Add comments to the blocked IPs to indicate why they were blocked, and this is very useful when your organization has multiple operators. You can also unblock the IPs if they no longer pose a threat.
Note:
Remember, when an associate blocks a visitor's IP address, the request will be sent to the supervisor or an administrator.
2. Automate Block IPs with Zobots!
If you have deployed Zobots on your website, then set a trigger action and conditions to block an IP when it detects a spammer or something suspicious.
Things to consider before blocking:
- If you are an administrator, you can keep an eye on the process by enabling the send for approval before blocking the IP option.
- All the current and new users from this IP address are blocked when you block an IP address. They will not be able to access the live chat widget on your website.
- Some regions in the world have a limited number of IP addresses, so blocking one IP address could block more than one user.
Block IP feature can help you to effectively minimize the spams, and keep your chat volume stable and filled with prospective customers. Make use of this feature to improve your customer service and operate with high efficiency.
Regards,
Naveen
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Naveen Chandar
Sticky Posts
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching throughOpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyPlug Sample #5 - Read and write values/data in a Google sheet with Zobot
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can display values/data from a spreadsheet, like the available stock details (Item price,Speak Your Customers' Language: SalesIQ's chatbots now support 30 languages 🤖
We're unveiling some major upgrades to our chatbot that are set to revolutionize your experience! Now SalesIQ support 30 languages for both Zobot and Answer bot. By speaking your customers' language, you can enhance engagement, improve customer satisfaction,Attention Deluge Developers: Important Update Regarding "Send Email Deluge Task"
Hi Deluge Users, We hope this message finds you well. We would like to inform you about a recent update on the Send emails deluge task. If you are using this deluge task (SalesIQ Scripts) for your Zobot, widgets, or form controllers to send emails, please
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー