Cancellation Approval 

• Navigate to Registrations > Registration Settings from the Dock, and switch on the Cancellation Approval toggle. 
• Once active, any attempt by an attendee to cancel a main ticket, companion ticket, or session will create a request instead of an instant cancellation. The request will show up as Pending in the attendee’s event portal, so they can see what’s happening at any time.

• You’ll see the attendee’s reason, the items involved, the cancellation fee (which you can still edit), the refund amount, and an optional comment box. 
• Once you confirm, the request status changes to Approved on the attendee’s side.

• You’ll see the same details and can add a reason for the denial. 
• The status will then update to Denied for the attendee. 
• If only some items are approved, the status will show Partially Approved, and any denied items will be removed from further processing.

• If the primary ticket is selected for cancellation, any linked sessions or companion tickets will be automatically included. 
  
• Also, once a request has been denied, it can't be submitted again.
  

Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans

Restriction of ticket transfers

• Navigate to Registrations > Registration Settings from the Dock, and switch of the Allow Ticket Transfers toggle. 
• Here, the ticket transfer policy can be defined for all ticket classes or tailored to specific ticket classes. This ensures that organizers can enforce different transfer rules for different tiers or categories of tickets.

While attendees are subject to these restrictions, event organizers themselves will retain the ability to transfer tickets on behalf of attendees at any time, regardless of the transfer settings in place.

Simplified refunds with automatic cancellation fee application

• You still have the flexibility to adjust the cancellation fee percentage before finalizing the refund. This means you can easily handle special cases, such as emergencies or loyal attendees, while protecting your revenue and saving valuable time.
  

Automatic cancellation fees are only applied if you’ve set a cancellation fee for the ticket class during ticket setup.

Alt Text support for all website images

• Navigate to Settings > Customize Text > Alt Text (available on all paid plans). You’ll see a preview of each image, making it easy to update values at scale. Multilingual sites are fully supported—you can switch languages and refer to the source-language Alt Text while entering translations.
  

• The Event Website - Alt Text sheet is now part of the language export file. Update it in bulk and import it back into Backstage to instantly reflect the changes across your website.
  

Register companion tickets anytime (Early access)

• Navigate to Your Orders > Event Tickets > Register Companions. This takes them to the ticket selection page to complete the registration.
  

• Navigate to Your Tickets > Register Companions. This also directs them to select and confirm companion tickets.