Zoho CRM APIs: The Ultimate Guide
Zoho CRM offers API (Application Programming Interface) that allows you to integrate CRM with third-party applications such as accounting, e-commerce, self-service portals, etc. At the time when you work with the Zoho CRM API, you must ensure that you are using the latest version of the API.
With API versioning, you can create new API endpoints while adding functionality to them which also makes sure that the API is easily accessible to all the third-party applications and integrations for continuous usage.
Zoho CRM’s API allows you to fetch important CRM data from the Zoho CRM account. You can get your records, add them or remove them, search and even update your records. The Zoho CRM comes with many modules including contacts, potentials, campaigns, tasks, events, cases, solutions, price books, vendors, purchase orders, sales orders, invoices, etc.
Zoho CRM Rest APIs:
Zoho CRM comes with standard modules including Accounts, Leads, Deals, Forecasts, Activities, Contacts, and so on. With the use of Zoho CRM Rest API, you can easily retrieve the list of all the available modules from the Get List of Modules API.
- You can easily refer to the API in the JSON data at the time you access the resource. Each field, module, and related list is going to have an API name which you can use easily in the third-party integrations. For instance, if you wish to access the module titled Leads then you can use “Leads” which can be the api_name each time you access the resource. The Zoho CRM can easily generate API names while also creating custom modules, custom fields, and related list labels. You cannot change the API Names for any default modules including fields and related lists. Instead, you can easily change API names for custom modules, related lists, and fields.
- The formed API name only contains numbers, alphabets, and even underscores. The API name must start with an alphabet and must not have two consecutive underscores or end with an underscore.
- You must refer to Response Structure for details about JSON keys, descriptions, and values of the available modules. You can use the sample response of every module as the input when you insert, update, and upsert a record in the corresponding module.
Bulk Read API:
The Bulk Read API enables you to fetch a large set of data. The API is extremely useful when you need to export a large amount of data or even take a backup of data without creating a big impact on the API limits.
This is usually an asynchronous API which means that the response to the request is not usually available instantly. You are going to be notified of the callback URL whenever the data is ready to be downloaded and you can also choose the job status periodically.
- The first step is to create a POST API call by providing the module, a list of fields to be exported along with criteria that can be used for filtering records. This will help in creating an asynchronous job and it will also return a unique identifier which can be the reference of a request.
- In case you need the system to notify you automatically on the job completion then you can also offer the callback URL when you create a bulk read job. Otherwise, you can also choose to check the status of this job at periodic intervals by using a GET API call using the Job ID.
- After the job is completed, the download_url can be available in the result attribute of the response of API. You can also download the result of the job by calling download_url. This is how a zip file will get downloaded which will also contain the CSV or ICS file in it.
Notification API:
The notification APIs enable you to get instant notifications anytime an action is performed on the module records. The system easily notifies you about the event on the URL that is provided. It is also easy to allow notifications on the basis of operations such as create, update, and delete.
For instance, let us think that a user wishes to get notified about the create operation that can be performed on a specific module. Anytime a contact gets created in the Zoho CRM, the system will be notifying the user to notify the URL.
You can also create a unique ID for each module for ensuring that the notification is coming from a particular channel. This can be done by setting the expiry time for instant notifications for all channels. Moreover, there is also an option to disable the notifications anytime.
The notification APIs enable you to enable notifications, get notification details, update notification details, update specific information of a notification, disable notifications, and also disable specific notifications.
Query API:
Another API used for custom applications is called the CRM Object Query Language which is based on the SQL syntax. It allows the users to write queries for getting records from Zoho CRM and use field API names instead of column names and module API names rather than table names.
This API can be used for filtering and fetching records on the basis of some factors instead of creating custom views and passing the Custom View ID as a parameter in the request. With the use of this API, you can easily retrieve over 200 records.
- COQL supports just the SELECT query with some clauses such as WHERE, ORDER, FROM, BY, LIMIT, AND OFFSET.
- COQL keywords must not be case-sensitive. SELECT can be the same as select.
- The system sorts the record in ascending order on the basis of record ID in case the order is not included in the query.
- The default value for LIMIT can be 200 and the OFFSET value can be 0.
Conclusion:
Zoho CRM API allows developers to build custom applications for managing enterprise operations. They offer easy integration of Zoho CRM in almost all platforms that a business uses and you never have to worry about the development or IT challenges stressing your operations.
The developer platform offers low code development along with microservices for professional code for automation, enterprise-wide data integration and the formation of custom web and mobile solutions.
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Abhishek - Zoho Partner
Jeremy Nagel - www.smooth.tel
Sticky Posts
Elevate your CX delivery using CommandCenter 2.0: Simplified builder; seamless orchestration
Most businesses want to create memorable customer experiences—but they often find it hard to keep them smooth, especially as they grow. To achieve a state of flow across their processes, teams often stitch together a series of automations using WorkflowPresenting ABM for Zoho CRM: Expand and retain your customers with precision
Picture this scenario: You're a growing SaaS company ready to launch a powerful business suite, and are looking to gain traction and momentum. But as a business with a tight budget, you know acquiring new customers is slow, expensive, and often deliversNimble enhancements to WhatsApp for Business integration in Zoho CRM: Enjoy context and clarity in business messaging
Dear Customers, We hope you're well! WhatsApp for business is a renowned business messaging platform that takes your business closer to your customers; it gives your business the power of personalized outreach. Using the WhatsApp for Business integrationZoho CRM: Sales Rep Professional Certification Program on Coursera
We are happy to share that we have published the Zoho Sales Representative Professional Certificate in partnership with Coursera, a leading platform for online learning and career development that offers access to courses and degrees from leading universitiesEnhancements to the formula field in Zoho CRM: Auto-refresh formulas with the "Now" function, stop formula executions based on criteria, and include formulas within formulas
Dear Customers, We hope you're well! By their nature, modern businesses rely every day on computations, whether it's to calculate the price of a product, assess ROI, evaluate the lifetime value of a customer, or even determine the age of a record. With
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
How can I adjust column width in Zoho Books?
One issue I keep running into is as I show or hide columns in reports, the column widths get weird. Some columns have text cut off while others can take a fourth of the page for just a few characters. I checked report layout guides and my settings, butInvalid value passed for file_name
System generated file name does not send file anymore - what is the problem?Custom Function for Estimates
Hey everyone, I was wondering if there was a way to automate the Subject of an estimate whenever one is created or edited: * the green box using following infos: * Customer Name and Estimate Date. My Goal is to change the Subject to have this format "<MyFirm>-EstimateThis domain is not allowed to add. Please contact support-as@zohocorp.com for further details
I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is theSearch in module lists has detiorated
Every module has a problem with the search function :-/YouTube Live #1: AI-powered agreement management with Zia and Zoho Sign
Hi there! We're excited to announce Zoho Sign’s first YouTube live series, where you can catch the latest updates and interact with our Zoho Sign experts, pose questions, and discover lesser-known features. We're starting off by riding the AI wave inSearch in module lists has detiorated
Every module has a problem with the search function :-/Sales Receipts Duplicating when I run reports why and how do we rectify this and any other report if this happens
find attached extract of my reportAdd Zoho Forms to Zoho CRM Plus bundle
Great Zoho apps like CRM and Desk have very limited form builders when it comes to form and field rules, design, integration and deployment options. Many of my clients who use Zoho CRM Plus often hit limitations with the built in forms in CRM or Desk and are then disappointed to hear that they have to additionally pay for Zoho Forms to get all these great forms functionalities. Please consider adding Zoho Forms in the Zoho CRM Plus bundle. Best regards, Mladen Svraka Zoho Certified Consultant andBigin: filter Contacts by Company fields
Hello, I was wondering if there's a way to filter the contacts based on a field belonging to their company. I.e.: - filter contacts by Company Annual Revenue field - filter contacts by Company Employee No. field In case this is not possibile, what workaroundHas Zoho changed the way it searches Items?
Right now all of our searches have broken and we can no longer search using the SKU or alias. It was fine last night and we came in this morning to broken.....this is impacting our operations now.Refunds do not export from Shopify, Amazon and Esty to Zoho. And then do not go from Zoho inventory to Quickbooks.
I have a huge hole in my accounts from refunds and the lack of synchronisation between shopify , Amazon and Etsy to Zoho ( i.e when I process a refund on shopify/ Amazon or Etsy it does not come through to Zoho) and then if I process a manual credit note/CRM->INVENTORY, sync products as composite items
We have a product team working in the CRM, as it’s more convenient than using Books or Inventory—especially with features like Blueprints being available. Once a product reaches a certain stage, it needs to become visible in Inventory. To achieve this,Zoho Calendar not working since a few days
Hey there, first off a minor thing, since I just tried to enable the Calendar after reading this in another topic (there was no setting for this though) : For some reason my current session is showing me based in New York - I'm in Germany, not using aMonthly timesheet, consolidation of time by project
I have time logs for various jobs for project. Is it possible to consolidate the time spent for each job, when I am generating a timesheet for a month? I am getting the entries of jobs done on each day when I generate a timesheet for a month For exampleBuilding a Strong Online Identity with G-Tech Solutions
In today’s fast-moving world, having a strong online identity is essential for every business. https://gtechsol.com.au helps businesses establish a digital presence that reflects their vision and values. By focusing on innovation and quality, they createSending emails from an outlook account
Hi, I need to know if it's possible to send automatic emails from an Outlook account configured in Zoho CRM and, if so, how I can accomplish that. To give you some context, I set up a domain and created a function that generates PDF files to be sent laterStruggling with stock management in Zoho CRM – is Zoho Inventory the solution?
My biggest pain point today with Zoho is inventory management. I run a retail business and reliable stock management is absolutely critical. Obviously, I need this inventory to be visible inside the CRM. At first, I tried handling it through custom modulesAutomating CRM backup storage?
Hi there, We've recently set up automatic backups for our Zoho CRM account. We were hoping that the backup functionality would not require any manual work on our end, but it seems that we are always required to download the backups ourselves, store them,Nimble enhancements to WhatsApp for Business integration in Zoho CRM: Enjoy context and clarity in business messaging
Dear Customers, We hope you're well! WhatsApp for business is a renowned business messaging platform that takes your business closer to your customers; it gives your business the power of personalized outreach. Using the WhatsApp for Business integrationcan't login Kiosk URGENT
already try, can't login pls help to support. thanks.【Zoho CRM】CRM for Everyoneに関するアップデート：関連データ機能
ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 今回は「Zoho CRM アップデート情報」の中から、CRM for Everyoneの新機能「関連データ機能」をご紹介します。 関連データ機能は、あるタブのデータを別のタブに柔軟に関連付け、異なるタブで管理されている情報を1か所にまとめて表示できます。 たとえば、組織タブとチームタブのデータを関連付けることで、必要な情報に効率よくアクセスでき、顧客理解を深めながら他チームとの連携もスムーズに行えます。 目次 1. 関連データの設定方法Zoho Books
How do I manually insert opening balance?Profit / margins on Sales orders / Invoices / Estimates
When we select an SKU or item name in any of these documents, much info such as invoice.line_items.rate is pulled from the item & filled into the document being worked on. If we had another lineItem DB field (hidden) auto filled at the same time: invoice.line_items.purchase_rateInventory to Xero Invocie Sync Issues
Has anyone had an issue with Invoices not syncing to Xero. It seems to be an issue when there is VAT on a shipping cost, but I cannot be 100% as the error is vague: "Unable to export Invoice 'INV-000053' as the account mapped with some items does notHow to activate RFQ? What if a price list has ladder price for items?
Where can I find the option to activate request for quotation? How does it work? If the item has ladder price, does it gets calculated depending on how many items are in the cart?Mailk got blocked / Inquiry About Email Sending Limits and Upgrade Options
Dear Zoho Support Team, My name is Kamr Elsayed I created this account to use for applying for vocational training in Germany. As part of this process, I send multiple emails to different companies. However, after sending only 8 emails today, I receivedCan't join canal Developers Zoho User
Hello, I received an invitation to join this channel, but I get an error when I try to join it, and I get the same error when I go to the Zoho Cliq interface > Search for a channel. Is this because I don't have a license linked to this email address?Desk Email reply - set default font / use custom font
Hello, in our e-mails, which we send to our customers, a certain font must be used (Corporate Design): Segoe UI https://en.wikipedia.org/wiki/Segoe#Segoe_UI How can this be included? How can this be set as the default font to ensure that this font isPDF Templates - Checkbox Borders
Is there a way to remove the border of a radio/checkbox on a PDF? I'd like to use the function of checkbox but if there's no easy way to remove the border (the PDF form already has a rectangle so it gets cluttered), then I'm forced to create a singleZoho CRM's custom views are now deployable from sandboxes
This feature is now available for users in the AU, JP, and CN DCs. This feature is now available for users in CA and SA DCs. New update: This feature is now available for users in all DCs. Hello everyone, We're excited to announce that you can now deploySettings Icon No Longer in ZOHO Desk?
In ZOHO desk, there has been a gear icon for settings. as of yesterday, it is no longer there. I showed up briefly this morning but is gone again. Anybody else experiecing this?Introducing the all-new email parser!
Greetings, We are pleased to introduce to you, a brand-new, upgraded version of the Zoho CRM Email Parser, which is packed with fresh features and has been completely redesigned to meet latest customers needs and their business requirements. On that note,Tip #43 - Track, Review, and Analyze Your Assist Sessions with Reports-'Insider Insights'
Did you know you can generate detailed reports for both remote support sessions and unattended access sessions in Zoho Assist? This makes it easy to monitor technician activity, measure efficiency, and review customer interactions. Let us now take a closerFunction #20: Custom calculation in item table of invoices
When you create an invoice in Zoho Books, the 'Amount' of a line item is typically calculated as the product of the "Quantity" and the "Rate" of the item. For instance, if an item has a sales rate of $50 and a quantity of 5 is sold, then the amount wouldCBSA - GST CHARGES on imports
Hi there, We have a questions about landed cost categorization. We received a shipment from overseas. CBSA invoiced us for the GST on the items. Now we entered the CBSA-GST as a separate bill and attached it as landed cost to the main invoice based onSimplified Call Logging
Our organization would like to start logging calls in our CRM; however, with 13 fields that can't be removed, our team is finding it extremely cumbersome. For our use case, we only need to record that a call happened theirfor would only need the followingSub form doesn't as formula field
Is it possible to get formula field in sub form in futures?Week date range in pivot table
Hello, I need to create a report that breakouts the data by week. I am using the pivot table report, and breaking out the date by week, however the date is displayed as 'Week 1 2014' format. Is there anyway to get the actual dates in there? ex. 1/6/2014-1/12/2014 Thanks,How do I get Status History data of my Projects?
I want to build a table in Zoho Analytics that Groups by Date, when Projects entered a certain status. I cannot find Status History or any such useful data available in the Setup of my Data Source sync. Please advise how I can achieve this?Next Page