Zoho CRM for Outlook hanging

Zoho CRM for Outlook hanging

We are currently experiencing issues with Zoho CRM for Outlook despite updating the Microsoft add on app and Zoho software to the latest versions. When working in Outlook on our Macs and PC's (not 365 on the web), when we try to link an email in Outlook  to a contact or deal in the CRM, it just hangs with the 'Processing please wait'. We have tried everything from the help section on here and cannot find a way to resolve this. Any suggestions please.

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