Zoho Desk Community Digest - March 2020

Zoho Desk Community Digest - March 2020



New Features of the Month
  • Automate your custom functions using Schedules
Marketplace Updates
Other Enhancements
  • You can now add contacts as cc in ticket add form and help center
  • Knowledge base article permalink structure modified to include category name and section name
  • A new option in the KB manage page, to help users choose if they want the feedback form to be displayed for the disliked help articles
  • A new default report called "Agent Availability" is added under "Static reports". It provides the login and logout details of the agents based on the filters selected. You can group the data based on date or agent and export it xls, pdf, or csv format. This feature is only available on Enterprise and Professional editions.
  • You can now integrate multiple Desk account to your Jira account
  • Ability to edit the description content in "Send as Email" feature.
Important Community Discussions
  • Blueprint - Allow multiple transitions between two statuses
Community learning series  
Articles we are reading

 



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                                          • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                            After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which

                                          • Register for Zoho Desk Beta Community

                                            With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

                                          • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

                                            Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our  forums; wherein a panel of experts will take on questions  specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here.   Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way.  If you have a business use case but not sure if Workflow is

                                          • Share your Zoho Desk story with us!

                                            Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

                                          • Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module

                                            Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects:  Integration with different Telephony vendors Routing calls to agents Converting


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