Zoho domain unreachable from many countries for over two days now. Worldwide traceroute results reveal problem in Zoho.

Zoho domain unreachable from many countries for over two days now. Worldwide traceroute results reveal problem in Zoho.

Zoho domain unreachable from many countries for over two days now.  Worldwide traceroute results reveal problem in Zoho(some of the time).

If you do a traceroute to zoho.com and smtp.zoho.com, the domain can be reached from some countries, and is unreachable from others. 

I currently can access Zoho by using a web-proxy based in Chechnya! 

Please try usings webbased traceroute servers to confirm.  A huge list of webbased traceroute servers can be found at: http://www.traceroute.org

Thanks in advance G

continued below-------------------------------

The following traceroute servers show errors:
http://4or6.com/traceroute?l=en
http://www.bluemoon.net/cgi-bin/tc.cgi
http://vger.kernel.org/cgi-bin/nph-traceroute?ASQ=on&OWN=on&MODE=ICMP&DOMAIN=zoho.com
https://www.interserver.net/traceroute.php

I've pasted the traceroute from https://www.net.princeton.edu/cgi-bin/traceroute.pl below, showing the trace making it to zoho, but continuing on to an unreachable destination.

Traceroute

Warning: multiple IP addresses found for zoho.com, using 74.201.113.118

tracing path from www.net.princeton.edu to 74.201.113.118 ...

traceroute to 74.201.113.118 (74.201.113.118), 30 hops max, 40 byte packets
 1 core-87-router (128.112.128.2) 0.605 ms 0.458 ms 0.712 ms
 2 border-87-router (128.112.12.142) 0.710 ms 0.471 ms 0.392 ms
 3 te0-0-1-1.204.rcr12.phl03.atlas.cogentco.com (38.122.150.1) 3.614 ms 3.330 ms 3.879 ms
 4 te0-0-1-3.rcr21.phl01.atlas.cogentco.com (154.54.27.117) 4.069 ms 3.337 ms te0-0-1-3.rcr22.phl01.atlas.cogentco.com (66.28.4.233) 5.013 ms
 5 be2364.ccr41.jfk02.atlas.cogentco.com (154.54.3.141) 6.443 ms be2333.ccr42.jfk02.atlas.cogentco.com (154.54.5.1) 6.318 ms be2364.ccr41.jfk02.atlas.cogentco.com (154.54.3.141) 6.246 ms
 6 be2483.ccr22.cle04.atlas.cogentco.com (154.54.29.201) 18.586 ms be2482.ccr21.cle04.atlas.cogentco.com (154.54.27.157) 29.384 ms be2483.ccr22.cle04.atlas.cogentco.com (154.54.29.201) 19.287 ms
 7 be2185.ccr42.ord01.atlas.cogentco.com (154.54.43.177) 26.593 ms be2351.ccr41.ord01.atlas.cogentco.com (154.54.44.85) 26.414 ms be2185.ccr42.ord01.atlas.cogentco.com (154.54.43.177) 26.409 ms
 8 be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 39.046 ms be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 38.973 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 37.681 ms
 9 be2132.ccr21.sfo01.atlas.cogentco.com (154.54.30.53) 77.672 ms be2133.ccr22.sfo01.atlas.cogentco.com (154.54.30.65) 76.594 ms 76.877 ms
10 be2164.ccr21.sjc01.atlas.cogentco.com (154.54.28.34) 77.172 ms be2165.ccr22.sjc01.atlas.cogentco.com (154.54.28.66) 77.481 ms be2164.ccr21.sjc01.atlas.cogentco.com (154.54.28.34) 77.280 ms
11 be2661.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.41.118) 78.946 ms be2660.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.31.254) 78.824 ms be2661.rcr11.b023785-1.sjc01.atlas.cogentco.com (154.54.41.118) 78.657 ms
12 38.104.134.70 (38.104.134.70) 77.701 ms 77.956 ms 79.082 ms
13 border1.t7-1-bbnet1.sje004.pnap.net (66.151.144.19) 78.847 ms border1.t8-1-bbnet2.sje004.pnap.net (66.151.144.79) 93.721 ms 81.372 ms
14 zoho.com (74.201.113.118) 79.621 ms 79.183 ms 78.483 ms
15 * * *
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Done.

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