I hope you are doing well. I wanted to take a moment to express my appreciation for the Zoho ecosystem and how it has positively impacted my business. Since I started using Zoho Books in 2019, I have found it incredibly efficient in managing my operations. Over time, I expanded my usage to include Zoho Inventory and Zakya, and the seamless integration of these products has been a great advantage.
One of the things I admired most when I initially joined Zoho was the proactive support team. Back in 2019, I found that they not only responded promptly to queries but also took user feedback seriously, often working on suggested improvements in the backend. However, lately, I have noticed a shift in how feedback is handled. While the response time remains quick, the approach feels more blunt, and I no longer see the same level of engagement in implementing suggestions.
Additionally, I recently reached out to the Zakya POS team regarding its user interface, mentioning that it felt more complicated compared to Odoo. They assured me that a newer version was in the works, but upon receiving the update, I found that the changes were mostly cosmetic, with no real improvements in usability. I believe enhancing the user experience should be a priority, especially for a product competing with well-established alternatives.
Another suggestion I would like to put forward is the inclusion of cheque printing as an add-on feature across all Zoho plans. This would be incredibly beneficial for businesses that rely on paper-based transactions and could add significant value to the platform.
I truly appreciate the innovation that Zoho brings to the industry, and I hope my feedback is taken constructively to further enhance the experience for users like me. Looking forward to your thoughts and hoping to see continued improvements in the Zoho ecosystem
Oh no! I genuinely believed I was the only one facing such a frustrating experience. Is the entire Zoho system struggling? Is it due to an overwhelming number of customers or cost-cutting measures? If it’s the latter, I think Zoho might be heading down a risky and potentially damaging path.
We appreciate your detailed feedback and for being a valued user of the Zoho ecosystem since 2019. We truly appreciate your continued support and are delighted to hear how Zoho Books, Zoho Inventory, and Zakya have positively impacted your business operations.
We acknowledge your concerns regarding the evolving approach to handling user feedback. While we strive to maintain responsiveness, we understand the importance of ensuring that suggestions are not only acknowledged but also actively considered for implementation.
Additionally, we recognize the potential benefits of cheque printing as an add-on feature across all Zoho plans. While this is not currently available across all tiers, we will review the feasibility of incorporating it in a way that adds value for our users. Your insights are invaluable in helping us improve, and we truly appreciate your constructive feedback. Please rest assured that we take user experience seriously and will strive to enhance our offerings accordingly.
Thank you once again for your trust in Zoho. If you have any further suggestions or require any assistance, feel free to reach out to us.
Regards,
Naveen Promoth D
Zoho Cares.
Reply to junaid ahmedA
/* */
12
Insert
Plain text
Rich Text
Add Comment
(Up to 20 MB )
Stats
1 follower
2 replies
41 views
Follow
Subscribe to receive notifications from this topic.