zoho feedback
I hope you are doing well. I wanted to take a moment to express my appreciation for the Zoho ecosystem and how it has positively impacted my business. Since I started using Zoho Books in 2019, I have found it incredibly efficient in managing my operations. Over time, I expanded my usage to include Zoho Inventory and Zakya, and the seamless integration of these products has been a great advantage.
One of the things I admired most when I initially joined Zoho was the proactive support team. Back in 2019, I found that they not only responded promptly to queries but also took user feedback seriously, often working on suggested improvements in the backend. However, lately, I have noticed a shift in how feedback is handled. While the response time remains quick, the approach feels more blunt, and I no longer see the same level of engagement in implementing suggestions.
Additionally, I recently reached out to the Zakya POS team regarding its user interface, mentioning that it felt more complicated compared to Odoo. They assured me that a newer version was in the works, but upon receiving the update, I found that the changes were mostly cosmetic, with no real improvements in usability. I believe enhancing the user experience should be a priority, especially for a product competing with well-established alternatives.
Another suggestion I would like to put forward is the inclusion of cheque printing as an add-on feature across all Zoho plans. This would be incredibly beneficial for businesses that rely on paper-based transactions and could add significant value to the platform.
I truly appreciate the innovation that Zoho brings to the industry, and I hope my feedback is taken constructively to further enhance the experience for users like me. Looking forward to your thoughts and hoping to see continued improvements in the Zoho ecosystem
One of the things I admired most when I initially joined Zoho was the proactive support team. Back in 2019, I found that they not only responded promptly to queries but also took user feedback seriously, often working on suggested improvements in the backend. However, lately, I have noticed a shift in how feedback is handled. While the response time remains quick, the approach feels more blunt, and I no longer see the same level of engagement in implementing suggestions.
Additionally, I recently reached out to the Zakya POS team regarding its user interface, mentioning that it felt more complicated compared to Odoo. They assured me that a newer version was in the works, but upon receiving the update, I found that the changes were mostly cosmetic, with no real improvements in usability. I believe enhancing the user experience should be a priority, especially for a product competing with well-established alternatives.
Another suggestion I would like to put forward is the inclusion of cheque printing as an add-on feature across all Zoho plans. This would be incredibly beneficial for businesses that rely on paper-based transactions and could add significant value to the platform.
I truly appreciate the innovation that Zoho brings to the industry, and I hope my feedback is taken constructively to further enhance the experience for users like me. Looking forward to your thoughts and hoping to see continued improvements in the Zoho ecosystem
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