Zoho France en 2021 : rétrospective de nos contenus
Bonjour à tous, chers utilisateurs !
2021 a été pour Zoho France une année riche en contenu pour offrir à ses utilisateurs le plus d'informations quant à ses produits et tendances du marché dans la langue de Molière. Sous divers formats, pour diverses optiques, nous espérons qu'ils vous auront aidés au cours de cette année. L'occasion aussi de les découvrir si vous êtes passés à côté :
Zoho One
Claire et Kinjal se sont affairées à doter Zoho One de sa page ressources en français.
Et ce n'est pas que la page mais bien toutes les ressources répertoriées qui sont dans la langue de Molière, à savoir :
- Les guides Zoho One : Claire a pris la plume pour vous faire découvrir à travers ces guides comment suivre tout un process en utilisant les différentes applications à disposition dans votre compte Zoho One.
Exemple : "de l'appel au deal" pour utiliser la téléphonie intégré, le CRM et la facturation client, ou "de prospect à client" pour utiliser et intégrer les différentes applications de marketing, ventes, finances, et bureautique.
- Le guide d'installation du panneau administrateur Zoho One : une série de vidéos pour configurer pas-à-pas les différents onglets du panneau administrateur.
- La série de webinaires sur comment digitaliser son entreprise avec les différentes applications Zoho One : pourquoi, comment, simplement. 21 webinaires en français sont à votre disposition pour découvrir ou redécouvrir les applications disponibles dans votre abonnement, présentés par Claire et Kinjal, en collaboration avec nos partenaires.
- Le lancement de Zoho One 21 : nouvelle interface, nouveaux services et nouvelles fonctionnalités. Nous avons fait un live pour un aperçu tous ensemble de ce nouveau Zoho One et de ce qui nous a conduits à procéder à cette évolution.
Retrouvez le replay ici :
Zoho CRM
Il est important de rester à la page ainsi qu'à l'écoute du marché, c'est pourquoi nous avions commencé l'année 2021 par un webinaire sur les tendances de l'expérience client, présenté par Thomas et à retrouver ici.
Comment ne pas mentionner Zoho Canvas, l'ultime amélioration de Zoho CRM sortie au deuxième semestre de cette année ? Le webinaire de découverte en français par notre infatigable Thomas.
Ainsi que le tutoriel
Nous avons également mis à l'honneur nos clients car qui mieux que vous peut parler de nos produits ? Découvrez les témoignages de ManoMano et de Planity qui croissent avec l'aide de notre Zoho CRM.
Découvrir le témoignage de ManoMano
Découvrir le témoignage de Planity
Zoho Desk
Grâce à Florence, notre outil de support s'est doté de sa page de première configuration pour vous guider manière simple et lisible : https://www.zoho.com/fr/desk/helpdesk-setup.html
Non content de présenter son premier témoignage client français avec Velsya : https://www.zoho.com/fr/desk/customers/velsya.html
En outre, le fil de discussion sur Zoho Community avec son lot de trucs et astuces bat son plein : https://help.zoho.com/portal/en/community/zoho-community-france/zoho-desk
Zoho Community France
Justement, Zoho Community France, qu'est-ce que c'est ? Normalement, et si vous êtes un habitué de ce forum, vous savez ! Pour les autres qui arriveraient sur ce lien par un moyen ou un autre, c'est le forum de discussion pour les utilisateurs francophones de Zoho qui a vu le jour cette année ! Car Zoho sans ses utilisateurs ne serait pas grand chose. Zoho, c'est aussi vous. C'est pourquoi nous postons régulièrement sur ce forum quant aux produits et vous invitons à échanger, nous faire part de vos propres trucs et astuces et conseils d'utilisation.
Si Florence vous gâte de ses articles sur Desk comme vu plus haut, Kinjal n'est pas en reste avec le fil sur Zoho One.
Les meetups :
Les meetups sont des rencontres utilisateurs en plus ou moins petits comités : l'objectif est d'échanger sur nos expériences et bonnes pratiques autour des produits Zoho. Nous en avons tenus cette année, en ligne, sur Zoho CRM ainsi que sur la prise en main de Zoho One.
Nous vous informons au fur et à mesure de l'année des meetups que nous lançons : soyez alertes en 2022, notamment sur nos réseaux !
Hors les murs
La chaîne Youtube Zoho France a été créée et vous avez été au rendez-vous ! Vous êtes à ce jour plus de 340 à nous suivre et à voir et revoir toutes nos vidéos, des webinaires aux témoignages en passant par nos vidéos tendances et nouveautés !
Le compte LinkedIn de Zoho France n'est pas en reste : 840 abonnés ! Vous êtes incroyables !
Nous sommes vraiment fiers de pouvoir vous fournir un contenu français de plus en plus consolidé, et comptons sur vous pour nous faire part de vos envies, tant en termes de contenu que de formats ! L'espace commentaire est là juste en dessous, n'hésitez pas ;)
L'équipe Zoho France
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Claire Curaba
Sticky Posts
Les Zoholics sont de retour !
Bonjour à tous, Nous avons (encore une fois) une bonne nouvelle à vous partager : nous allons enfin pouvoir nous rencontrer ! Et pas dans n'importe quel contexte, mais lors de notre conférence annuelle : les Zoholics ! Mais que sont les Zoholics me direz-vousNovembre : un résumé de ce qui s'est passé le mois dernier sur Community
Bonjour à tous, L'année 2021 arrive presque à sa fin, mais nous continuons à avoir de nombreuses actualités à vous partager. En voici un résumé ! Nous avons eu notre première session "Ask The Experts" sur notre nouvelle version Zoho One 2021 et vousAoût : Un résumé de ce qui s'est passé le mois dernier sur Community
Bonjour à tous, Et bonne rentrée ! Comme chaque mois voici un résumé de ce qui s'est passé sur Community et dans l'actualité de Zoho en général. La grande nouvelle de mois d'Août est l'arrivée de la fonction Canvas : le premier studio de conception pourJuillet : Un résumé de ce qui s'est passé le mois dernier sur Community
Bonjour à tous, Le premier mois de l'été se termine, et si certain profitent d'un repos bien mérité, sur Community on continue à en apprendre toujours plus sur nos produits Zoho. Notre série sur Zoho CRM se réinvente avec la découverte de notre fonctionCommunity Digest - Résumé de mai 2021
Bonjour à tous, Que s'est il passé en Mai sur notre page Community France ? En plus de nos articles Trucs et Astuces, vous avez été nombreux a réagir, nous poser des questions ou encore publier vos propres conseils ! Vos les différents sujets abordés
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
User Emails Blocked
Community: I keep running into issues where our users stop receiving notifications from CRM because their email addresses get blocked in on the backend some how. I reach out to support, they confirm, they fix, and we carry on, but then it happens again.Why wont Zoho Support Grammarly!! --- PLEASE VOTE FOR THIS to show Zoho we need this
The spell check and grammar in ZOHO are so buggy and a waste of time. Please support Grammarly! I'm sure I'm not the only one — there are other CRMs that support this. If you're not planning to add this feature, Please let others know before acceptingIs it possible to hide Developer Space for all user in Zoho Projects
Hello! I am Zoho admin in a company and we want to use Zoho Project to manage projects, but after a few days of testing we are not able to "hide" the Developer Space from all kind of users except the admin. To sum up, I want to hide this for all users.API (v2) Search Criteria using CONCAT
With API I can search for a contact using First_Name and Last_Name. However, when I need to search the Contact Module using a full name — and because CRM does not provide an API for full name — I am not finding a way to do this in the traditional wayWeekly Tips: Stay Focused with Email Snooze!
New Year, New Resolutions Being back at work also means being back to the constant barrage of messages from work and clients. The constant flood of incoming emails can lead to the missing of important messages, especially when you can't respond rightSchedule Zoho CRM reports only on Business Days
Hello, Is it possible to schedule reports only on business days ? We currently get daily sales reports on weekend which has no value since the sales team doesn't work on weekends. ThanksZoho Payroll's Year in Review 2024
As we roll into 2025, we'd like to pay tribute to all the milestones we hit in 2024! From releasing out new features that streamlined your workflows to updates that made payroll management smoother, we’ve had a prolific year—all while keeping you, ourUsing tickets to train Zia
Hi Team, I would like to know if there is any way that Zia can also learn from previous tickets in addition to the articles from the knowledge base. Since we have most of our knowledge curerently in the tickets and that this is hard to combine into aRecurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps
We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurringHow can the direct link to a ticket be created from ticket #?
Our agents will be using ZDesk but we will have to create direct link to tickets in another ERP by providing the Desk Ticket # Is there a way to create the direkt links from the ticket # alone? Do we have to use the API to get the direct links?Multiplying Weight of product by Quantity
I am facing an issue with creating a report that consolidates the total sales volume in kilograms. I have already specified the weight for each product. I have also aggregated the total sales quantity. The key question is: how can I create a report thatConfirmation prompt before a custom button action is triggered
Have you ever created a custom button and just hoped that you/your users are prompted first to confirm the action? Well, Zoho knows this concept. For example, in blueprint, whenever we want to advance to the next state by clicking the transition, it isFrontal interview scheduling - room availability in office using Google Workspace?
Hi, We're using Zoho Recruit as our ATS and Google Workspace as our email, calendar and resources management. We want to use the interview feature to schedule an in-person (frontal) interview with the applicants. How can we sync the room resources availabilityAdd and Remove Agents from Departments and Groups in Zoho One
Hi Zoho Flow Team, We hope you're doing well. Currently, Zoho Flow provides an action to add an agent to a group in zoho one, but there is no action to remove an agent from a group or a department. Another action that we find missing is the option toExplication sur comment mettre en place des règles d'affichage ou "layout Rules"
J'ai passé plus d'une heure hier avec le support et je n'ai rien compris !! Je suis lecteur assidu des guides (je "RTFM") qui ne sont absolument pas orienté "client" chez Zoho, et je tiens à le rappeler ici . Dans la documentation on m'indique un casIntroducing Hiring Pipeline for Vendor Portal
Keeping vendors informed about candidate progress is often challenging, leading to communication gaps and repeated follow-ups. To address this issue, we've released an update to the Vendor Portal feature that lets you choose to display candidates' hiringUnlocking New Horizons: A Year in Review
As we bid farewell to 2024, let's celebrate and revisit the key highlights of the year. From adding a new edition to cross-platform enhancements, here’s a roundup of all the feature updates designed to simplify accounting, optimize financial management,Free user licenses across all Portal user types
Greetings everyone, We're here with some exciting and extensive changes to the availability of free user licenses in CRM Portals. This update provides users with access to all Portal user types for free to help them diversify their user licenses and exploreAddress Grabber function for Zoho
I converted from ACT to Zoho. With ACT, I used an add-on called AddressGrabber to scrape the contact information from leads that I buy and contact information contained on emails and websites and directly add it as a new lead or contact. Does anyone knowIntegrate zoom with zoho bookings please; or add optional times in zoho meetings
Just like events - these online meetings like zoom need to be integrated with zoho bookings, and there needs to be option for customer to book a time slot. It should not be dictated by CRM user.Add Owner to deluge-created module record note
Is it possible to include the "owner" aka "creator", of a Note when creating it via delulge? This sets "superadmin" as the Note creator. I need to override it. notemap = Map(); notemap.put("Parent_Id",program_contact_id); notemap.put("Note_Content",program_contact_data.get('Note'));Directly Edit, Filter, and Sort Subforms on the Details Page
Hello everyone, As you know, subforms allow you to associate multiple line items with a single record, greatly enhancing your data organization. For example, a sales order subform neatly lists all products, their quantities, amounts, and other relevantCustom "Filter By" in Client Portal
Currently our client portal only shows items for that specific person that is logged on to the portal, we want the current logged user to see all items for that user's company. An example would be invoices, so the current user would see all invoices forUnique and Random IDs in Zoho Forms: Organize and Secure Your Data Efficiently
When it comes to form submissions, organizing and identifying entries effectively is crucial. Zoho Forms offers two versatile ID generation options for submissions: Unique ID and Random ID. Each serves distinct purposes, providing flexibility to meetSort By Date - Deluge
I have the following code, which normally works to sort calls by created time. Every once in a while, it doesn't work and something sneaks through in the wrong order and I can't figure out why. calls = zoho.crm.searchRecords("Calls","(Owner:equals:" +Webhook when estimate is refused is not firing
Hello, I use a workflow through make that sends estimate with zoho books (I paid books and sign). -Those estimates when accepted are firing the webhook that I create in zoho sign (photo 1) -However when refused they are not firing the webhook that I createdIteration through a list - Coming up against a "Failure to update function" error
Hi there! I've been attempting to get a deluge script working and am running into an error that I have been unable to resolve. The error I am getting is Failed to update function Error at line :18. Improper Statement. Error might be due to missing ';'Error 403: Forbidden When Updating Email Signature via API
Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 ForbiddenCan you modify "Last Activity Time" in deluge? If so what's the field name?
I need to perform some bulk modifications on records in the Leads module, but I need to avoid changing the "last activity time" or "date modified" because I am using those fields to filter and sort leads for follow-up action. I cannot find an answer anywhereHow do I define a weekend
I noticed the default for weekends does not seem to include Saturdays. How can i define weekends to include both Saturdays and Sundays? Thank you.【Zoho CRM】ポータル機能のアップデート
ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中からポータル機能のアップデートをご紹介します。 今回の機能アップデートにより、CRMのポータルへのログインがより簡単にできるようになりました。 【目次】 SAMLベースのシングルサインオンについて ポータルへのアクセスリンク送付について 今回のアップデートにより、アイデンティティプロバイダー（IdP）を利用している組織において、SAMLベースのSSO（シングルサインオン）を有効化できるようになりました！Getting error during inserting a record in form of zoho people using zoho api
import requests import json # Set your access token and Zoho People API base URL access_token = '1000.XXXXXXXXXXXXXXX.XXXXXXXXXXXXXXXXXXXXX' api_base_url = 'https://people.zoho.in/people/api/' # Set the form name and data to be inserted form_link_nameUI Arabic
can i change the member portal UI to arabic in zoho community?Resume template to include profile photo
Hi, We would love the Resume Template to be able to include their profile photo. How can this be done? MiriamMarking a form as 'done'?
Hi! I've got a form that staff fill in when moving stock from location to location. I see the entries they've sent across and I input them into my stock control system. Is there a way to mark a form as 'done'? So that I know which entries I've input,Zoho CRM - best way to search an account and assign to a deal
Hi Everyone I am looking for some advice. I want to find the best way to complete the below steps. We have a deal and once it reaches a certain stage we need to allocate a supplier / vendor to this deal along with the salesperson. I want to add (ideallyHow to easy change layout in existing records in Deals?
Hello, So far i have used only 1 layout in Deals. I have about 1000 records. Now i want to make new layout. So i have 2 layouts: Layout Old (1000 records) Layout New (0 records) How to easy change layout from Layout Old into Layout New for existing records?Zoho Rating
When I close a ticket, the zoho system automatically sends an email to the customer for them to leave a rating. When they leave a rating, the ticket re-opens and I have to close it again. When I close it again, the zoho system sends the customer an emailZoho GC Flow is not showing in IM Channels
I have added my social IM channels in zoho desk. Created a GC Flow to automate conversations. But Guided conversations are not showing in any platforms I have chosen; WhatsApp Instagram Messenger Web (Business Messaging) In the flow I mentioned theseSharing Knowledge Base articles across multiple departments
It would be useful to share some Knowledge Base articles across multiple departments where they are applicable, rather than having to go into other departments to find the article you're looking for. For example. Our reception uses the 'Admin' desk whereas our IT guys use the 'Support' desk, however both divisions would find KB articles about our company intranet useful. Reception does not have access to the support desk, so cannot see articles created in the Support KB. Perhaps you could installNext Page