Cancellation and rescheduling window
This page is applicable for Bookings 2.0 version only. To view the equivalent Bookings 1.0 version, please check this page.1. In a nutshell
The cancellation and rescheduling window allows you to define a period during which customers are allowed to cancel or reschedule before the actual appointment time.
2. Feature availability
- Super admins and admins can set this window for all workspace event types
- Workspace admins can set this for the assigned workspaces' event types
- Managers and staff can only view it
3. Overview
An appointment can have last minute changes. While a business needs to accommodate such changes, it's also essential to have a clear policy in place to ensure consistency, fairness, and smooth operations. This feature lets you set hours/days before which an appointment can be rescheduled/canceled. For example, if the value is set to "6 hours", an appointment at 6 pm can be canceled or rescheduled by customers only before 12 pm on the appointment date.
Note: This setting is applicable only for customers who reschedule/cancel from the booking page. This does not restrict the users from canceling or rescheduling in the Bookings in-app.4. Steps to set cancellation and rescheduling window
- Go to the required workspace and click Event Types on the left side pane. The event types added under the selected workspace will be listed.
- Hover over the required event type and click the options icon
, then select Edit.
- Click the Scheduling Rules tab on the left.
- Under the Cancelation and Rescheduling Window section, set the period in days/hours/minutes.
Info: To educate customers about this policy, you can include this info in your booking page. You can also add a terms and conditions message in the booking form and inform customers about this window.