Save & Resume | Setup Save & Resume - Zoho Forms

Save & Resume

When you share a form that has numerous questions, it might take a long time for your respondents to fill it out at one stretch. Sometimes, your respondents may not have all the details to complete a form in one go. In the worst case, your respondents fill out a long form, and before they could submit, they might lose their data due to network issues or other external factors. To avoid such scenarios, give your respondents the freedom to save partially filled forms and complete them at their convenience using the Save & Resume option in Zoho Forms.

To enable this option,
  1. In your form builder, navigate to the Settings > Submissions & Storage .
  2. Click Save & Resume from the left menu and enable the option.
  3. Once enabled, a Save button will be available in the footer of each page in your form. You can change the Save Button Label according to your preference. For example, Continue Later .
    When respondents save their form, they will see a pop-up with a link to their partially saved form as shown.

    Resume Form Builder - Zoho Forms

    They must save this link to access the partially filled form later.
  4. If you wish to send this link to the saved form to your respondents via email, select  Allow respondents to receive saved form's link via email.
    Note: The option to send the form link to resume form filling to the respondents is available only in our paid plans.

  5. To edit the default email template provided, click Edit email template .
    If you wish to display a From Name in your emails, you can configure it by clicking  Add From Name below the From address section.
    Select a To address to which the partially filled form's link is to be sent. All the Email fields in the form (except those in Subforms) will be listed to select from.
    You can change the email's Subject and Message according to your preference and click Done.

    Email template to send saved form link

  6. Click Save.

  1. You will see the option to send an email with the link to resume filling out the form in the pop-up only on accessing a publicly shared form. For private forms and privately shared forms, check out how to get the link to the saved forms.
  2. If respondents save the form without entering an email address in the Email field, they can later provide their email in the pop-up to receive a link for resuming form completion.
  3. The email containing the saved form link can be sent only once.
  4. The same link continues to update even when the form is filled and saved multiple times.
  5. If you encounter an error while accessing the URL of a saved form, check out why.

Viewing Partially Saved Entries

To view partially-saved entries,
  1. Go to the All Entries section of your form.
  2. Click the All Entries dropdown as shown and select Partially Saved Entries.

  3. All the partially saved entries and their corresponding saved form URLs will be listed here.

When a form is shared privately within an organization, the respondents can view their partially-filled entries by following the steps below:

  1. Under Shared Forms, hover your mouse over a shared form.
  2. Click Saved Entries.

    View Partially Saved Entries in a privately shared form

  3. The partially saved entries can be viewed here. You can resume filling a saved entry from here by hovering over a saved entry, clicking the ellipsis icon and then selecting the edit icon.

Exporting Partially Saved Entries

To export partially saved entries,
  1. Go to the All Entries section of your form.
  2. Click the All Entries dropdown as shown and select Partially Saved Entries.

  3. Click the Export icon in the top-right corner.

  4. Choose the format in which you want to export your file (CSV or PDF).

  5. Enter a name for your file in File Name.
  6. You can choose to protect your exported file with a password. To do so, select Protect with a password, and enter a password of your choice.

  7. When you export data consisting of encrypted entries, you can choose to mask the encrypted data using the Mask encrypted entries option.
  8. Click Done.

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