Save & Resume | Setup Save & Resume - Zoho Forms

Save & Resume

When sharing a form with numerous questions, it's important to make the process as convenient as possible for respondents. Filling out long forms in one sitting can be challenging, especially if they don't have all the necessary information readily available. Additionally, there’s always a risk of losing unsaved data due to network issues or other disruptions, which can be frustrating for users.
To address these challenges, Zoho Forms offers a Save & Resume feature, allowing respondents to save partially completed forms and return to finish them at their convenience. This feature enhances user experience by offering flexibility and peace of mind. Respondents can save their progress, have secure link to their partially filled form, and pick up right where they left off, avoiding the need to start over. This also ensures they have the time to gather any missing information before submitting.


To enable the Save & Resume option,
  1. In your form builder, navigate to the Settings > Submissions & Storage.
  2. Click Save & Resume from the left menu and enable the option.
  3. Once enabled, a Save button will be available in the footer of each page in your form. You can change the Save Button Label according to your preference. For example, Continue Later .
    When respondents save their form, they will see a pop-up with a link to their partially saved form as shown.

    Resume Form Builder - Zoho Forms

    They must save this link to access the partially filled form later.
  4. If you wish to send this link to the saved form to your respondents via email, select  Allow respondents to receive saved form's link via email.
    Notes
    Note: The option to send the form link to resume form filling to the respondents is available only in our paid plans.

    Save & Resume

  5. To edit the default email template provided, click Edit email template.
    If you wish to display a From Name in your emails, you can configure it by clicking  Add From Name below the From address section.
    Select a To address to which the partially filled form's link is to be sent. All the Email fields in the form (except those in Subforms) will be listed to select from.
    You can change the email's Subject and Message according to your preference and click Done.

    Email template to send saved form link

  6. Click Save.


  1. You will see the option to send an email with the link to resume filling out the form in the pop-up only on accessing a publicly shared form. For private forms and privately shared forms, check out how to get the link to the saved forms.
  2. If respondents save the form without entering an email address in the Email field, they can later provide their email in the pop-up to receive a link for resuming form completion.
  3. The email containing the saved form link can be sent only once.
  4. The same link continues to update even when the form is filled and saved multiple times.
  5. If you encounter an error while accessing the URL of a saved form, check out why.

Viewing Partially Saved Entries

To view partially-saved entries,
  1. Go to the All Entries section of your form.
  2. Click the All Entries dropdown as shown and select Partially Saved Entries.



  3. All the partially saved entries and their corresponding saved form URLs will be listed here.


When a form is shared privately within an organization, the respondents can view their partially-filled entries by following the steps below:

  1. Under Shared Forms, hover your mouse over a shared form.
  2. Click Saved Entries.

    View Partially Saved Entries in a privately shared form

  3. The partially saved entries can be viewed here. You can resume filling a saved entry from here by hovering over a saved entry, clicking the ellipsis icon and then selecting the edit icon.

Exporting Partially Saved Entries

To export partially saved entries,
  1. Go to the All Entries section of your form.
  2. Click the All Entries dropdown as shown and select Partially Saved Entries.


  3. Click the Export icon in the top-right corner.


  4. Choose the format in which you want to export your file (CSV or PDF).


  5. Enter a name for your file in File Name.
  6. You can choose to protect your exported file with a password. To do so, select Protect with a password, and enter a password of your choice.


  7. When you export data consisting of encrypted entries, you can choose to mask the encrypted data using the Mask encrypted entries option.
  8. Click Done.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Encrypted Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Form Analytics

                                                                                                                Basic Analytics Once the form is shared and responses start coming in, Zoho Forms provides simple built-in analytics for each form. Use the analytics reports to get information on your form's online activity and analyze your form's performance. ...
                                                                                                              • Viewing Form Entries

                                                                                                                Once you have successfully created and shared a form, the form responses will be listed under All Entries. Here, you can view all entries as a summary, and group them based on certain criteria. You can also change the view, edit the entries, assign ...
                                                                                                              • Sharing a form publicly

                                                                                                                Table of Contents Sharing form link Sharing form as a QR Code Sharing forms on social media Track referrals After creating your forms, you can share them as links anywhere on the web or social media and collect responses. The publicly accessible URL ...
                                                                                                              • Embed a form as a Lightbox pop-up

                                                                                                                Lightbox form is a pop-up that overlays the webpage, when the user engages with your webpage . This helps in drawing the attention of your website visitors to the form. For example, if you require your customers to subscribe to your newsletter to ...
                                                                                                              • Storing PDF of form entries and merged documents

                                                                                                                Store Form Submission as PDF After configuring to save the file attachments in a cloud service, you can also choose to store the form submission as a PDF. To do so, Select Store form submission as PDF (Default Template) to store the form entries as ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources