Save & Resume | Setup Save & Resume - Zoho Forms

Save & Resume

When you share a form that has numerous questions, it might take a long time for your respondents to fill it out at one stretch. Sometimes, your respondents may not have all the details to complete a form in one go. In the worst case, your respondents fill out a long form, and before they could submit, they might lose their data due to network issues or other external factors. To avoid such scenarios, give your respondents the freedom to save partially filled forms and complete them at their convenience using the Save & Resume option in Zoho Forms.

To enable this option,
  1. In your form builder, navigate to the Settings tab.
  2. Click Save & Resume from the left menu and enable the option.
  3. Once enabled, a Save button will be available in the footer of each page in your form. You can change the Save Button Label according to your preference. For example, Continue Later.
    When respondents save their form, they will see a pop-up with a link to their partially saved form as shown.

    Resume Form Builder - Zoho Forms

    They must save this link to access the partially filled form later.
  4. If you wish to send this link to the saved form to your respondents via email, select  Allow respondents to receive saved form's link via email.



  5. To edit the default email template provided, click  Edit email template. You can change the email's subject and message according to your preference and click Done.

    Email template to send saved form link
  6. Click Save.

If you encounter an error while accessing the URL of a saved form, check out why.

Viewing Partially Saved Entries

To view partially-saved entries,
  1. Go to the All Entries section of your form.
  2. Click the Filter by drop-down in the top-right corner and select Partially Saved Entries.
  3. All the partially saved entries and their corresponding form URLs will be listed here.

    View Partially Saved Entries

When a form is shared privately within an organization, the respondents can view their partially-filled entries by following the steps below:

  1. Under Shared Forms, hover your mouse over a shared form.
  2. Click Saved Entries.

    View Partially Saved Entries in a privately shared form

  3. The partially saved entries can be viewed here. You can resume filling a saved entry from here by clicking the edit icon on the left of an entry.

    Edit icon in partially saved entries

Exporting Partially Saved Entries

To export partially saved entries,
  1. Go to the All Entries section of your form.
  2. Click the Filter by dropdown and select Partially Saved Entries.
  3. Click the Export icon in the top-right corner.
  4. Choose the format in which you want to export your file (CSV or PDF).
  5. Enter a name for your file in File Name.
  6. You can choose to protect your exported file with a password. To do so, select Protect with a password, and enter a password of your choice.
  7. When you export data consisting of encrypted entries, you can choose to mask the encrypted data using the Mask encrypted entries option.
  8. Click Done.

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