Customizing Mail Module Preferences

Customizing Mail Module Preferences

In this article, we'll see how you can customize the Mail module in Trident to suit your preferences. 

Customizing Mailbox Views

Trident gives you various options to customize your mailbox. To apply these customizations:

  1. Click the Main Menu icon in the top-left corner of the app.

  1. Select Settings from the drop-down menu.

  1. Select Mail.

  1. In the Mail View Options section, customize the options.


Following is a brief illustration of the customization options:

  1. Open emails in vertical, horizontal, or no split views.

  1. Show email listing in comfort or compact views.

  1. Show email details in comfort or compact views.
  1. Limit the number of email summary lines displayed in the email listing.
  1. Show or hide the sender's image in the email listing.

  1. Enable or disable conversation mode.

  1. Show or hide the subject for individual emails in threaded conversations.

Note: This customization is possible only when conversation mode is enabled.

  1. Show Streams comments in the pop-over or at the bottom of the email detail by default.
  1. View the Mail detail action items with only icons or icons and titles.




  1. List attachments either at the top or bottom of the email.

Customizing the Mark Email as Read Setting 

You can customize when Trident marks your emails as read. To do so:

  1. Click the Main Menu  icon in the top-left corner of the app.

  1. Select Settings from the drop-down menu.

  1. Go to Mail.

  2. Scroll down to the Mark Email as Read setting and select the desired configuration from the drop-down options. 



Here's a quick overview of how each of the customization options will function.

Upon Opening the Email
As soon as you open the email in the detail view, it will be marked as read.
After x Seconds
After you view the email for the chosen duration, it will be marked as read.
When the Email Selection Changes
No matter how long you view the email, it won't be marked as read unless you view another email.  
Manually
You must manually click the Mark as Read icon each time. 

Customizing  Mail Composer    

You can open the Mail Composer in two ways:

  • Window: Opens the Mail Composer in a new window.

  • Floating: Opens the Mail Composer on top of the email detail pane.

To open the Mail Composer in window or floating by default:

  1. Click the Main Menu icon in the top-left corner of the app.

  1. Select Settings from the drop-down menu.

  1. Select Mail.

  1. Scroll down to the Compose section.

  1. Click the radio button to choose one of the options: Window or Floating.  

 



Switching Between Dark and Light Modes

In addition to the Dark, Light, and System themes available in Trident's customization options, you can also switch between Light and Dark modes in the Mail Composer according to your preference. You can do so by clicking the Switch to Dark mode  or Switch to Light mode  icon respectively.


Configuring Email Notifications    

To enable or disable notifications for new emails:

  1. Click the Main Menu icon in the top-left corner of the app.

  1. Select Settings from the drop-down menu.

  1. Select Mail.

  1. In the Mail Notifications section, toggle the Enable Notifications for Mails button on or off.


    

Using Shortcuts 

Trident offers various keyboard shortcuts to use the Mail module. To view these shortcuts:

  1. Click the Main Menu icon in the top-left corner of the app.

  1. Select Settings from the drop-down menu.

  1. Select Shortcuts.

  1. Scroll down to the Mail section and you'll find the shortcuts mentioned below.

 



 

Descriptions

 Keyboard Shortcuts

Switch split mode: Vertical, horizontal, or no split

 Ctrl + Alt + V

Go to mail

 Ctrl + 1

New email

 Ctrl + Shift + M

Select all emails in the view

 Ctrl + A

Unselect emails

 Esc

Search in Mail Detail view

 F4

Show unread emails in current folder

 Ctrl + Shift + U

Show previous email

 Alt + J

Show next email

 Alt + K

Switch to Smart Mail view

 Alt + Z

Open email in No Split view

 Enter

Back to No Split view

 Esc

Open email in new window

 Ctrl + O

Reply to an email

 Ctrl + R

Reply All to an email

 Ctrl + Shift + R

Forward an email

 Ctrl + F

Mark emails as Spam/Not Spam

 Ctrl + J

Archive selected emails

 Ctrl + Shift + A

Flag/Clear Flag selected emails

 Ctrl + G

Tag selected emails

 Ctrl +Shift + G

Move selected emails

 Ctrl + Shift + V

Mark as unread

 Ctrl + U

Mark as read

 Ctrl + Q

Mark folder as read

 Ctrl +Shift +Q

Collapse conversation in Email List view

 Left

Expand conversation in Email List view

 Right

Go to "CC" field

 Alt + C

Go to "BCC" field

 Alt + B

Go to "To" field

 Alt + T

Select From address

 Alt + F

Select Reply To address

Alt + R

Send email

 Ctrl + Enter

Send email immediately

 Ctrl + Shift +Enter

Close all active windows

 Ctrl + Shift + W

Delete email

 Delete

 

 

 

 

 

 

 

 



    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Customizing Mail Module Preferences

                                                                                                                In this article, we'll see how you can customize the Mail module in Trident to suit your preferences. Customizing Mail Composer You can open the Mail Composer in three different ways: Inline: Opens the Mail Composer in the email detail pane adjacent ...
                                                                                                              • Customizing Calendar Module Preferences

                                                                                                                In this article, we'll see how you can customize the Calendar module according to your preferences. Customizing Calendar Grid View In Trident, you can view your planned schedules in daily, weekly, monthly, or work-week views. To set any of these as ...
                                                                                                              • Customizing Cliq Module Preferences

                                                                                                                In this article, we'll see how you can customize the Cliq module in Trident to suit your preferences. Using Cliq as Module and Chat Bar Trident gives you various options to customize how you use Cliq. You can either use it as a chat bar, a separate ...
                                                                                                              • Customizing Cliq Module Preferences

                                                                                                                In this article, we'll see how you can customize the Cliq module in Trident to suit your preferences. Using Cliq as Module and Chat Bar Trident gives you various options to customize how you use Cliq. You can either use it as a chat bar, a separate ...
                                                                                                              • Customizing Notes Module Preferences

                                                                                                                In this article, we'll see how you can customize the Notes module for an intuitive note-taking experience. Customizing Notes List There are two ways in which you can view the notes you've created in the Notes module. List View: Displays the note ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources