An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

 A Zoho Community Learning Initiative 

Hello everyone!
This is an announcement for Zoho Desk users and anyone exploring Zoho Desk.  
With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI companion works behind the scenes.
AI isn't just a buzzword; the technology does have the potential to transform the way we work. From quick grammar checks to managing timelines, automating repetitive tasks, detecting customer sentiment and urgency, and even recommending the right resources from Knowledge Base or articulating responses, AI helps to make customer service smart and intuitive.
In Zoho Desk, AI is a responsive assistant that helps you make your ticketing smarter and helps you stay ahead. It's time to explore how AI works under the hood: how it senses context, chooses the right actions, and enables you to deliver timely, relevant support without the stress of missed SLAs or escalations.
Let’s dive into the tipping points where AI reshapes service workflows and enables smarter decisions because no one likes tripping on overdue tickets or facing escalations.


Get ready for an exclusive learning on AI in Zoho Desk.

Here's to threes!

3 Distinct Dates | 3 Topics | 3 Unique Agendas

AI in Zoho Desk
August 12 | August 26 | September 23
Session 1: 4:30 AM GMT | 10 AM IST
Session 2: 3:30 PM  GMT | 9 PM IST
Link to Register: AI in Zoho Desk
Notes
Note : This three-day workshop is free to attend.
There will be two Sessions on each of the three days to accommodate different time zones.
Date
Title
Agenda


August 12, 2025


Using AI to Predict and Detect Issues    

  • Automatically tag tickets based on content
  • Zia Notifications
  • Anomaly detection
  • AI suggestions for ticket fields
  • View all AI insights and trends in one place


August 26, 2025

 
      Generative AI and Answer Bot  
  • Understand customer tone, sentiment, and key topics
  • Get quick ticket summaries
  • Writing assistance to help agents write clear responses
  • Generative AI to draft replies


September 23,2025


Zia in Automation 
  • Extract
  • Predict
  • Generate
  • Trigger actions based on customer sentiment
 
Register and join us for an exclusive session with the experts on AI in Zoho Desk.
Best Regards,
Lydia | Zoho Desk.

    Access your files securely from anywhere






                    Zoho Campaigns Resources




                          Zoho Developer Community



                              Bootcamp
                              Community
                              Pricing
                              Webinars
                              What's New
                              Integrations
                              Contact Support
                              Contact Sales
                                Zoho Survey Resources
                                  Features
                                  Survey Templates
                                  Integrations
                                  Community
                                  iOS Mobile Surveys
                                  Pricing
                                  Android Mobile Surveys
                                  Insurvey Blogs
                                  Insight Blogs
                                  Tips & Tricks





                                              Latest Feature Updates

                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts




                                                    Zoho SalesIQ Resources

                                                          • Sticky Posts

                                                          • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                                            After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics which

                                                          • Zoho Desk Community Meetups 2019 - Canada

                                                            Hey there! Are you making the best use of Zoho Desk? Do you think meeting and learning from other Zoho users in your city would help? If yes, then Zoho User Group Meetups is the right place for you! We're happy to announce our first Zoho Desk User Group

                                                          • Join us in Mumbai for our first Zoho Desk Community Meetup!

                                                            Hi everyone, We're hosting our first ever community meetup in Mumbai and we'd love for you to be part of it! Whether you're a long-time customer looking to sharpen your skills, or a new customer looking to learn more about Zoho Desk, this meetup is the


                                                          Manage your brands on social media
                                                          Access Zoho Social

                                                            Zoho Pagesense Resources


                                                                Zoho TeamInbox Resources

                                                                  Zoho DataPrep Resources


                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Is it possible to create Custom function-based Lookup field in Zoho CRM

                                                                                                            Is it possible to create a custom function-based lookup field in Zoho CRM? If so, how? Use case: Need to fetch users from Zoho Projects into a dropdown field in Zoho CRM.

                                                                                                          • @mention in comments no notification

                                                                                                            Hi, hope someone can help. When we @mention someone in the comments in Zoho Creator, how is that user notifed as we don't get anything on email or in the app notifications. 

                                                                                                          • Zoho unified inbox

                                                                                                            The new changes have definitely improved things for switching between accounts.  But zoho still desperately needs a unified inbox.  It sucks to have to enter filters and folders for each and every inbox.  This seems like such a simple thing, i wonder why Zoho hasn't done it?

                                                                                                          • Add "Running Balance" column to Account Transaction Reports

                                                                                                            Hello, Currently Zoho Account Transaction Reports give you the opening balance, then lists the transactions, then provides the closing balance.  It would be great if you could add a column on the far right that shows the "Running Balance" on the account after each transaction.  There are many times when analyzing or tie-ing out transactions that this would be very helpful.  I currently have to frequently run a tape on my adding machine to get balance totals after a specific transaction on the list.

                                                                                                          • WhatsApp Channels in Zoho Campaigns

                                                                                                            Now that Meta has opened WhatsApp Channels globally, will you add it to Zoho Campaigns? It's another top channel for marketing communications as email and SMS. Thanks.

                                                                                                          • error : Object code : 6500

                                                                                                            b3 = map(); b3.put("name", "Test Project Name"); updateprojects2 = invokeurl [ url :"https://projectsapi.zoho.eu/restapi/portal/era0130/projects/169495000000928007/" type :PUT parameters: b3 connection:"in2" ]; info b3 ; info updateprojects2; ------------

                                                                                                          • How to book GST paid in zoho books

                                                                                                            hi, i am a new user to Zoho books and not able to book GST paid in books, kindly suggest how i can book it in books. thanks, siddharth

                                                                                                          • I got unknown charge from Zoho

                                                                                                            Good day, I need help disputing a charge I don't know from, zoho. I have ZohoMail and ZeptoMail. I purchase credits for ZeptoMail, and for ZohoMail I am not subcribed.

                                                                                                          • Function 56: Automatically enable the option for customers to pay via bank account

                                                                                                            Hello everyone and welcome back to our series! One of the key features of Zoho Books is its integration with multiple payment gateways, allowing you to receive online payments for your invoices. This ensures faster payments, automates payment tracking

                                                                                                          • Attach Files to Your Notecards and share them on the go!

                                                                                                            Hey everyone! We’re excited to share a feature many of you have been asking for — you can now attach files directly to your text notecards and share with ease! 🙌 This update was built with your feedback in mind, especially for those who wanted a simple

                                                                                                          • How to add a % Growth column for year-over-year comparison (2024 vs 2025)

                                                                                                            Hello, I am trying to build a monthly revenue comparison between 2024 and 2025 in Zoho CRM Analytics. My current setup is: Module: Deals (Affaires) Filter: Stage = Closed Won Date field: Closing Date Grouping: By Month Metrics: Sum of Amount for 2024,

                                                                                                          • How to searchByCriteria records that are under approval?

                                                                                                            I need to search for both approved and pending approval records Is that possible with this method? Or I need to a different method? var priceReqID = $Page.record_id; log(priceReqID); var records = ZDK.Apps.CRM.Price_List_Item.searchByCriteria("Price_Request:equals:"

                                                                                                          • How to add Simple Analytics to Zoho Pages?

                                                                                                            I have a website with Zoho Pages, how do I add Simple Analytics on it? They seem to have code they need to be embedded https://docs.simpleanalytics.com/script

                                                                                                          • Cant seem to delete an email account

                                                                                                            Hello, I have researching for 4 days how to delete an email account and I am absolutely without a clue. The email account I am trying to delete is support<AT>fyshoes<dot>com. It's the first email account I made and it (is???) was associated with the super user (me). I have since changed it to adming<AT>fychoes<dot>com and I see the support email in my list but I just cant seem to get rid of it. Ultimately I want to associate that email account with another user that I want to add. This is really

                                                                                                          • Import data into Multi-Select lookup field from CSV/Excel

                                                                                                            How to import data into a multi-select lookup field from the CSV/Excel Sheet? Let's say I have an Accounts multi-select lookup field in the Deals module and I want to import the Deals with Accounts field. Steps:- 1. Create/edit a multi-select lookup field

                                                                                                          • Script that deletes a record?

                                                                                                            We're using WP Plugin "Integration for WooCommerce and Zoho Pro", and have created a couple of Feeds to send data to Zoho. We are trying to create Contact records, but only based upon condition. Tried to make it with small Deluge function and Workflow,

                                                                                                          • A formula that capitalises the first letter of each word

                                                                                                            Hi all, is there a zoho formula that can capitalise the first letter of each word in a string? INITCAP only capitalises the first letter of the first word.

                                                                                                          • Quotes in Commerce?

                                                                                                            In Zoho Ecommerce, I need to be able to generate quotes, negotiate with customers, and then generate invoices. Currently, I plan to integrate Zoho CRM to generate quotes. After negotiation and confirmation, I will push the details to Zoho Ecommerce to

                                                                                                          • Zoho Commerce - Mobile Application

                                                                                                            Does Zoho Commerce have a mobile application for customers to place an order?

                                                                                                          • Register user through Phone Number by Generating OTP

                                                                                                            In zoho commerce , I am developing website on online food store Inilialy the user get verification code to their email for registering there account for login. But I need to login using phone number by generating OTP automatically rather than verification

                                                                                                          • Custom Buttons for Mass Actions

                                                                                                            Hello everyone, We’ve just made Custom Buttons in Zoho Recruit even more powerful! You can now create Bulk Action Buttons that let you perform actions on multiple records at once, directly from the List View. What’s new? Until now, custom buttons were

                                                                                                          • Zoho Vault Passwords

                                                                                                            Is there a way to consume Zoho Vault Manager passwords using the API? Thanks in advance.

                                                                                                          • Is the ChatGPT Assistant integration capable of recognizing WhatsApp voice messages?

                                                                                                            I was wondering: if a visitor sends me a voice message on WhatsApp, would the assistant be able to transcribe it and reply to them?

                                                                                                          • Zoho Creator to Zoho CRM Images

                                                                                                            Right now, I am trying to setup a Notes form within Zoho Creator. This Notes will note the Note section under Accounts > Selected Account. Right now, I use Zoho Flow to push the notes and it works just fine, with text only. Images do not get sent (there

                                                                                                          • 【Zoho CRM】レポート機能のアップデート

                                                                                                            ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、レポート機能のアップデートをご紹介します。 目次 1. レポートのエクスポート時のレコードIDの表示について 2. 通貨項目の表示について 3. レポートの削除の監査ログへの反映について 1. レポートのエクスポート時のレコードIDの表示について これまで、レポートをエクスポートするとファイルにレコードIDが必ず含まれていました。レコードIDが識別子として役立つ場合もありますが、実際には多くの企業で参照されることはありません。

                                                                                                          • Translation in zoho bookings

                                                                                                            We cant translate zoho booking emails. The general text we can change. But what about text like: ""Here a link to join the meeting online:"" and "Add to Zoho Calendar" and "Add to Google Calendar"? No professional business have mixed languages. Its looking

                                                                                                          • Is there any way to bill one client in different currencies on different invoices?

                                                                                                            I have some customers who have their currency set as USD and most of their billing is done in USD.   However, from time to time I have a need to bill them in my base currency GBP for some specific invoices, but there seems to be no way of doing this that I can see. The only workaround that I can see is to create two client records for the same client, one for USD billing and one for GBP billing, but this is not an ideal situation. Is it likely that the (hopefully!) soon to arrive multi-currency support

                                                                                                          • API name for all fields in Zoho Project (Standard or custom)

                                                                                                            Hi! I struggle to find easily all API name of all field in Zoho Project to build my API rest with other services. We can find them very fast in CRM but not in PRoject.   Could you share a function to get the list of all API Name of any field of an App

                                                                                                          • Disappearing Mouse cursor in Zoho Mail / Windows 11 (Chrome + Edge)

                                                                                                            I'm seeing an issue when writing mails with the light theme with the mouse cursor being white and the document area also being white - making it nearly impossible to see the mouse cursor. I see the problem on Windows 11 under Chrome and Edge. (Yet to

                                                                                                          • Zoho Assist not rendering NinjaTrader chart properly

                                                                                                            Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays

                                                                                                          • Link(s) between Notes

                                                                                                            Hello Everyone, It would be great if links could be created between notes. Let's say we have 5 Notes A, B, C , D, E. I would like to be able to link Note A to Note B but not in other way, so no link appears in Note B linking to Note A. An so on, linking

                                                                                                          • Feature Request: Assign Documents to Already Entered Bills, Expenses, Invoices, etc.

                                                                                                            Hi Zoho Team, We are regular users of the Documents module in Zoho Books and appreciate its ability to keep financial records well-organized. However, we’ve noticed a limitation: There is no way to attach a document from the "Documents > Files" section

                                                                                                          • I don't see any WITHDRAWL transaction at all

                                                                                                            Hi I manually imported my bank statement to Zoho books today and I am a complete newbie. I have been reading the knowledgebase but unable to fix this. I only see "Uncategorized 91 DEPOSIT transactions". I don't see any WITHDRAWL transaction at all. Also,

                                                                                                          • Shared inbox unable to see replies

                                                                                                            Hi we are a small company me and someone else, we have a shared inbox for our sale@ and contact@ however we have this issue where by if i reply to an email or the other person reply to the email, it does not show it to them and therefore we end up replying

                                                                                                          • 404 error at checkout

                                                                                                            Our customers are getting a 404 error at checkout. Anyone else with the same problem?

                                                                                                          • FONT Sizing in Notebook

                                                                                                            Hi Kishore - What is the status of adding font sizing to the application? I have several things that I have pasted directly into Notebook and the fonts are HUGE! I would like the ability to highlight them and reduce the font to a legible size. Nothing

                                                                                                          • Can managers Upload documents to their direct rapports?

                                                                                                            Admin employees have the ability to upload documents to employees' files; however, managers do not have add/manage button - is it possible for managers to upload their direct reports' documents, such as absence documents or 121 documents. Is there something

                                                                                                          • Leave balance display for next year

                                                                                                            Is there a way to not have a rollover or not limit the leave balance depending on the date. For example an employee has 10 days leave balance and wants to apply for January leave in December. They cant because the rollover doesnt show the leave balance

                                                                                                          • Please add an “Auto-Apply Unused Credits” toggle

                                                                                                            Hello — please add a simple org-level option to automatically apply unused credits (credit notes, excess payments, retainers) to new invoices and/or bills. An ON/OFF toggle with choices “invoices”, “bills”, or “both” would save lots of manual work for

                                                                                                          • Zoho Books not working/loading

                                                                                                            Hi! I haven't been able to access/load Zoho Books for the past hours. I get a time out (and it is not due to my internet connection). Could you please check this asap? Thank you!

                                                                                                          • Next Page