1. A connection between Zoho Projects and Zoho Desk.
   
2. An extension configuration process that includes:

A. Creating an extension

B. Configuring the plugin manifest

C. Setting up the widget code to display the Zoho Desk articles on the Zoho Projects Task Details tab

• Here, we utilized the Zoho Projects JS SDK method to extract the task name, which is the task subject.
• We then used the Zoho Projects Request method to invoke the Zoho Desk API to search for articles.
• The Request method is used to make requests to third-party applications. It must be invoked with the belowparameters:

• Third-party API URL: This is the URL of the third-party application's API that needs to be invoked. In our case, we need to fetch articles from Zoho Desk based on a search value, so we used the Zoho Desk Articles Search API. We've included a search query parameter in the API as the title of the help article (wildcard search), and we've set the value of the search query parameter (title) as the task's subject. As a result, the API will look for any Zoho Desk help articles that satisfy a wildcard match with the task subject.

• Data object: Depending on the type of action being performed, each API requires a method type, body, header, and/or parameters to be invoked. To invoke the third-party application API, a data object with the necessary API details must be created. In our scenario, a header providing the Zoho Desk org ID is required to call the Zoho Desk article search API, which we have hardcoded.

• Connection: To work on the data of a third-party application safely, we would need to connect to that application. The link name of the connection created for the third-party application is the value of the connection parameter. This value will be available in the JSON code generated when the third-party application connection is established. This connection allows you to invoke the Zoho Desk API securely.

• Once the API is invoked by providing the necessary parameters for the Request method, the response for the invoked Zoho Desk search articles API is returned. We extract the information we require from the response, like the title, author name, and web URL. We then list and display this data in the Zoho Projects task details widget, Related Articles.

• Access your Zoho Projects portal and enter into a task.
  

• Choose the Related Articles task tab, which is the widget we created.

• The widget displays the available Zoho Desk articles that are related to the task at hand.
  

• Finally, click on an article to view its detailed information in Zoho Desk.
  

Sign up for a Zoho Developer account and start developing extensions for Zoho products using Sigma.