Communication unifiée et contextuelle avec Zoho One

Communication unifiée et contextuelle avec Zoho One



Bonjour à tous,
Dans cet article, vous allez voir comment Zoho-One vous permet de rester productif et vous aide à gèrer une communication unifiée et contextuelle.

      La communication efficace et contextuelle est un outil essentiel pour être productif. La communication dans une entreprise est protéiforme et dépend du sujet abordé. Surtout avec le télétravail, les gens se sont inscrits sur les différentes applications pour rester en contact avec leurs collègues. Par exemple, les groupes tchat permettent de discuter ou de s'organiser, ou des longs fils d'e-mails, qui parfois ne traitent même plus de l'objet de la communication.

Communication unifiée et contextuelle

      Chaque communication a un sujet différent, ainsi : le moyen de communication utilisé doit être cohérent avec le l'objectif et être efficace. La communication par e-mail ne crée que les empilements des e-mails et parfois on perd l'objectif de la communication. Zoho One vous offre Cliq, un service de messagerie unifiée qui fournit une conversation textuelle pour les personnes, les groupes et les canaux, les appels audio et vidéo pour les personnes et les groupes sur tous les appareils, et même le partage d'écran. Cliq est intégré à chaque application Zoho, vous pouvez ainsi communiquer de façon contextuelle et unifiée avec les collègues appropriés, afin d'effectuer un travail et améliorer la productivité.

Cliq à partir du tableau de bord de Zoho One

Cliq depuis le CRM dans Zoho One


Cliq dans Projects dans Zoho One


Cliq depuis le WorkDrive dans Zoho One


      Avec Cliq, Zoho One vous permet de communiquer sans basculer entre les applications Zoho One. Cliq vous permet de centraliser tous vos communications. Il vous permet de partager les fichiers, les images, les morceaux de code avec vos collègues en gardant tout sur un même niveau. Les différents canaux de communications dans Cliq, que ce soit au niveau de l'organisation, au niveau de l'équipe, au niveau personnel ou même hors de l'organisation permettent de garder le contexte de la discussion. Par exemple : vous pouvez créer un groupe d'annonce au niveau de l'organisation pour publier des informations au travers de l'organisation. Cliq vous permet de modifier l’accessibilité d’un canal en utilisant les autorisations pour donner accès selon un but ou un groupe spécifique.

      Les autres fonctionnalités tels que le partage d'écran, les appels audio ou les appels vidéo de Cliq vous permettent de communiquer en temps réel et d'une manière efficace mais également améliorer votre productivité. Partager des fichiers est une activité régulière dans une organisation et l'e-mail n'est plus la seule façon. Avec Cliq, le partage de fichiers devient plus simple que jamais. Vous partagez les documents que ce soit depuis votre bureau ou WorkDrive - une bibliothèque de documents Zoho. Cliq supporte tous les formats de fichiers comme, docx, pdf, png, etc. Avec les émoticônes et GIF, Cliq rendra vos conversations intéressantes et amusantes. Le tableau blanc intégré dans Cliq vous aide à partager vos idées en temps réel et à gérer des discussions fluides et transparentes.

      Taz est un chatbot, assistant personnel interne conçu pour vous aider dans vos tâches. Intégrez Taz dans des conversations simples ou de groupe, et il vous rappellera les événements du calendrier, notifications automatiques de partage des fichiers mais aussi la planification des réunions avec tous les membres d'une conversation de groupe.
      Avec Zia, l'assistante intelligente de Zoho One, vous pouvez effectuer des recherches dans des conversations individuelles ou de groupes.

      L'application mobile Cliq fonctionne parfaitement sur tous les principaux appareils pour assurer la synchronisation de la collaboration en équipe où que vous soyez.

      Cliq, le service de messagerie unifiée de Zoho One, permet à vous et à votre équipe, de communiquer d'une manière plus efficace, contextuelle et vous rendra plus productif, le tout depuis une plateforme unique !

N'hésitez pas à nous partager votre avis en commentaire,

L'équipe Zoho France


    Access your files securely from anywhere







                        Zoho Developer Community






                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                              • Ask the Experts



                                                        • Sticky Posts

                                                        • Collaboration sans faille avec Zoho One

                                                          Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.


                                                        Manage your brands on social media



                                                              Zoho TeamInbox Resources



                                                                  Zoho CRM Plus Resources

                                                                    Zoho Books Resources


                                                                      Zoho Subscriptions Resources

                                                                        Zoho Projects Resources


                                                                          Zoho Sprints Resources


                                                                            Qntrl Resources


                                                                              Zoho Creator Resources



                                                                                  Zoho CRM Resources

                                                                                  • CRM Community Learning Series

                                                                                    CRM Community Learning Series


                                                                                  • Kaizen

                                                                                    Kaizen

                                                                                  • Functions

                                                                                    Functions

                                                                                  • Meetups

                                                                                    Meetups

                                                                                  • Kbase

                                                                                    Kbase

                                                                                  • Resources

                                                                                    Resources

                                                                                  • Digest

                                                                                    Digest

                                                                                  • CRM Marketplace

                                                                                    CRM Marketplace

                                                                                  • MVP Corner

                                                                                    MVP Corner







                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now


                                                                                        Zoho Show Resources


                                                                                          Zoho Writer Writer

                                                                                          Get Started. Write Away!

                                                                                          Writer is a powerful online word processor, designed for collaborative work.

                                                                                            Zoho CRM コンテンツ





                                                                                              Nederlandse Hulpbronnen


                                                                                                  ご検討中の方




                                                                                                        • Recent Topics

                                                                                                        • Mail Merge - unable to send more than 50 email

                                                                                                          Hi, I've subscribed to the pay email service because of the Mail Merge feature. However, I've found that this feature only allow to send up to 50 emails. I've to attach a screenshot for your reference. This limitation is not mentioned anywhere in service.
                                                                                                        • Zoholics Europe 2025: Your Ultimate Data Analysis (Zoho Analytics) Workshop Experience

                                                                                                          Why should you attend? This year, Zoholics Europe 2025 is putting data analysis centre stage. With a dedicated workshop designed to answer all your data-related questions, you’ll gain practical skills, real-time solutions, and expert insights that you
                                                                                                        • UK payroll entries

                                                                                                          Hey guys, Nett payroll payments are imported direct into the bank, using an external payroll system (will be glad for Zoho to have a UK payroll app) At present I have monthly recurring bills for HMRC which are auto entered & paid when due. This seems
                                                                                                        • Closing Accounting Periods - Invoice/Posting dates

                                                                                                          Hi, I have seen in another thread but I'm unsure on how the 'transaction locking' works with regards to new and old transactions. When producing monthly accounts if I close December 24 accounts on 8th Jan 25 will transaction locking prevent me from posting
                                                                                                        • Invoice status on write-off is "Paid" - how do I change this to "Written off"

                                                                                                          HI guys, I want to write off a couple of outstanding invoices, but when I do this, the status of the invoices shows as "Paid". Clearly this is not the case and I need to be able to see that they are written off in the customer's history. Is there a way
                                                                                                        • Reverse Charge Services (Non-EU) Showing Correctly in 84/85 and 67, But Missing in Box 46 - Germany

                                                                                                          Hi, I'm located in Germany and I’ve set up my expenses for non-EU services (e.g., OpenAI, DeepSeek) under the reverse charge mechanism (§ 13b UStG) in Zoho Books, and I noticed some discrepancies in the VAT Summary Report. What’s Correct: Reverse Charge
                                                                                                        • Zoho Live Chat/Support

                                                                                                          What is going on with Zoho support lately? I've tried to use the live chat feature 4 different times and it refuses to connect to any (despite waiting over 30 minutes one of the tries). I finally gave up and emailed my question nearly a week ago and still
                                                                                                        • Can we have a module to records Certificate No and TDS rates for Lower TDS Certificates by the vendors ?

                                                                                                          Can we have a module to records Certificate No and TDS rates for Lower TDS Certificates by the vendors ?
                                                                                                        • Tip #38- Track Organizational Changes: A Guide to Using Action Log Viewer- 'Insider Insights'

                                                                                                          Hello Zoho Assist Community! Ever needed to trace who did what and when within your remote support operations? Let’s say your support team is growing, and you want to monitor key activities like settings updates, user invites, module changes, or permission
                                                                                                        • Tip of the Week #67– Avoid confusion – Mark duplicate threads.

                                                                                                          When customers send the same message to multiple email addresses, such as support@ and sales@, your team may end up seeing the same message in different inboxes. This creates confusion, risks double replies, and clutters your workspace. Use the Mark as
                                                                                                        • Tax in Quote

                                                                                                          Each row item in a quote has a tax value.  At the total numbers at the bottom, there is also a Tax entry. If you select tax in both of the (line item, and the total), the tax doubles. My assumption is that the Tax total should be totalling the tax from
                                                                                                        • Final Reminder: Discontinuation of Older ASAP Widgets and Mobile SDK Support

                                                                                                          We launched the new ASAP Help Widget last year, introducing a unified and enhanced experience. Since then, older configurations have been placed in read-only mode, with all major updates and improvements built exclusively on the new version. As part of
                                                                                                        • Zoho Subscriptions -- Zoho Commerce integration

                                                                                                          Is there integration between Zoho Subscriptions and Zoho Commerce? I would like to create subscription plans in Zoho Subscritpions and list them for on my Zoho Commerce store.
                                                                                                        • Website show Blank white screen

                                                                                                          Customer called me to tell me my website is currently down upon review it shows a white screen however I can access everything via editor. JITCADCAM.com
                                                                                                        • How manufacturing analytics can transform your enterprise with Zoho Projects Plus

                                                                                                          Did you know that every single car is made up of 30,000 to 40,000 individual parts? All of these are manufactured meticulously in various facilities before being assembled into one. The global manufacturing industry spans a wide range from delivering
                                                                                                        • Projects custom colors replaced by default orange

                                                                                                          Since yesterday, projects uploaded to Zoho, to which I had assigned a custom color, have lost the customization and reverted to the default color (orange). Has anyone else had the same problem? If so, how did you resolve it?
                                                                                                        • Customize your SalesIQ live chat with Custom CSS and blend it with your website design

                                                                                                          Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the design
                                                                                                        • From Email Address When Replaying to Missed Chats

                                                                                                          One of the most common things we do is follow up on every missed chat.  Missed chats are like money in the bank, people just waiting for your response and to start a relationship with our companies. However, SalesIQ only lets you respond from 1 email address from your entire account?! We have happily paid for 4 subscriptions, but our users cannot reply from their own email address?  How are we supposed to build customer relationships? The fix to this issue is so simple, just load in the logged in
                                                                                                        • how to treat a same person as customer and vendor in zoho

                                                                                                          hi team, in my company, few persons acting as creditors as well as debtors (which means sometimes we pay them... some times we paid by them). in that case i would like to maintain a same ledger for that person.in zoho books it is treating creditor and
                                                                                                        • Narrative 6 - The impact of rebranding

                                                                                                          Behind the scenes of a successful ticketing system - BTS Series Narrative 6 - The impact of rebranding Every organization has invested in branding to set itself apart, and that should be reflected in the help desk. Zoho Desk enables organizations to apply
                                                                                                        • custom color palette for picklist in Sheet

                                                                                                          Migrating over from Google Sheets and missing the ability to customize the individual item colors of my picklist/dropdown menus. Is this something that is possible? A search showed me creating a custom color palette in Analytics is possible but I am not
                                                                                                        • What's New - July 2025 | Zoho Backstage

                                                                                                          Start smart, end strong. From knowing who’s coming to celebrating who showed up, July’s updates help you run events that feel organized from the first invite to the final thank you. Planning an event used to be like writing a choose-your-own-adventure
                                                                                                        • Image Upload Field API get encrypted ID and sequence number

                                                                                                          Hello is there a way to extract the encrypted id and sequence number from image upload fields through the Zoho CRM API? I created a custom script with javascript within Zoho CRM, but I want to extract the encrypted id and sequence number for all my images
                                                                                                        • Attention: Changes to 10DLC TCR pricing and new authentication requirements

                                                                                                          Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. These
                                                                                                        • Better Time Tracking

                                                                                                          We need better time tracking customization for IT MSPs. We also need reporting that is built in, rather than having to try and fumble with creating custom reports. We also need to be able to mark whether a ticket has been billed or not, I don't think
                                                                                                        • Scheduled Tickets Need Updated

                                                                                                          There is a very clunky manual way to create reoccurring scheduled tickets. This should be created to be easy for the administrator to create. We create several (10 to 12) reoccurring tickets per account for biweekly and monthly auditing purposes.. The
                                                                                                        • Team Feeds Improvements

                                                                                                          Team Feeds needs to show a feed of every action within the department. Currently it seems that the feed will only show a ticket that I've personally commented on or interacted with/followed. A feed should be that, a feed. As a manager I would like to
                                                                                                        • Better Security, Better User Experience | Help Center Update | June'25

                                                                                                          As part of our commitment to enhancing user experience and security, we are happy to announce updates to our authentication mechanism. This update introduces several key enhancements designed to improve the password recovery process and streamline the
                                                                                                        • Upload Logo to Account Page

                                                                                                          It would be nice to set a logo for an Account
                                                                                                        • View Agent Collision on Ticket List Page

                                                                                                          It would be nice from the ticket listing page (views) to see what agents are working on what tickets rather than having to click into each ticket throughout the day to see what agents are working on what tickets. This functionality would also be desired
                                                                                                        • Restrict user from viewing the detail standard view

                                                                                                          Is there any way to restrict a user(it can be user-field-based) from viewing the detail standard view? Basically, I have created a canvas detailed view so that on some conditions I can hide some data from the users but the standard view client script
                                                                                                        • Upload Picture to Contact

                                                                                                          It would be nice to upload a profile picture to a contact.
                                                                                                        • Ticket Status Colors

                                                                                                          Can i change the colors of Ticket Status in the admin panel? Or even change the background of the entire cell of a Critical ticket? This way its easy for my agents to see a urgent ticket when it comes in. Right now everything is black text. Here Right
                                                                                                        • Allowing Pictures for Client Contacts

                                                                                                          Do you have any plans to allow us to add pictures of our client contacts? There is a silhouette of a person there now, but no way that I can see where I can actually add a picture of the individual.
                                                                                                        • Paid Support Plans with Automated Billing

                                                                                                          We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
                                                                                                        • Agent name Alias

                                                                                                          I am seeing that Full name of my staffs are written on every ticket response which is not good for some reasons. It is possible to user like this: Manny P. (First Name with Last Name's First Letter) or  Manny (First Name) This is want we want to show
                                                                                                        • Unable to add attachments to tickets through Desk API

                                                                                                          I able to use the Desk API to generate tickets. However when I try to use the tickets/{ticketId}/attachments endpoint, I always get an Unauthorized error. My app has Desk.Tickets.ALL included in its scope so this should not be an issue
                                                                                                        • What's wrong with this COQL?

                                                                                                          What's wrong with this COQL? Code returns "invalid operator found". SELECT id, Name, Stage, Account, Created_Time, Tag FROM Production_Orders WHERE (Account = '4356038000072566002' AND Stage NOT LIKE '%customer%') ORDER BY Created_Time DESC LIMIT 200
                                                                                                        • [Feature Request] Add support for internationalized top-level domains mail hosting

                                                                                                          This is an important request to add support for internationalized domains mail hosting to https://www.zoho.com/mail/ In this case, that is only limited to domain name/mail address however currently it's already possible for us send mails etc using below
                                                                                                        • Add Enable/Disable to Field Rules and other Rules

                                                                                                          Hi, Sometimes I have rules setup for fields, and until I want to enable them for use, I can set the fields to Hidden but rules still show them, today you have to delete rules and then recreate them again, would be nice to have a toggle for Enabled/Disabled
                                                                                                        • Next Page