Hello,

I want to create email reminder in a ticket.

I try with Flow but the preconfigured Send Email create a new ticket.

I try to use invokeUrl into a customer function but i can't push the data correctly neither in Zoho Desk nor in Flow

In Zoho Desk i get a 400 Bad Request with this code :

// Create a map that holds the values of the new contact that needs to be created
 data_info = Map();
 data_info.put("channel","Email");
 data_info.put("to","foo@bar.com");
 data_info.put("fromEmailAddress","support@zoho.com");
 data_info.put("contentType","plainText");
 data_info.put("content","Hello World.");
 data_info.put("isForward","true");
 

 // Format the data as specified in the Zoho Books API
data  = Map();
 header_data  = Map();
header_data.put("Content-Type", "application/json");

response = invokeurl
[
    url :urltoreply
    type :POST
    parameters: data
    headers: header_data
    detailed:true
    connection:"internal2"
];
info response;

In Zoho Flow i tried "postToUrl" and i get the message in output:

Invalid JSON Format String at number line 3

with the following input :

{
	"DataToBePosted": "channel:EMAIL, to:foo@bar.com, fromEmailAddress:support@zoho.com, contentType:plainText, content:test, isForward:true",
	"PostURL": "https://desk.zoho.com/api/v1/tickets/xxxx/sendReply"
}