Deprecation of XML/JSON APIs in Zoho Desk mobile app
This is to inform you that Zoho Desk's old XML/JSON APIs have been deprecated and we have moved on to using REST APIs across the platform. The new APIs provide richer features and ensure better performance and reliability. The changes have been made on the Zoho Desk mobile app as well.
What does this mean for Zoho Desk app users?
If you have not updated the app to the latest version, you are likely to face issues with accessing tickets and contacts among other issues. To continue to access your data seamlessly, update your app to the latest version from the App/Play store. You can access the updates here: iOS and Android
Once you update the Zoho Desk app, you will be able to continue working on your tickets effortlessly.
If you have any questions or clarifications, shoot us an email at desk@zohomobile.com
and we will get back to you soon.
Cheers,
Team Zoho Desk
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