IMPORTANT UPDATE: RBI's new rules will affect your customers' recurring card payments (Indian Edition)

IMPORTANT UPDATE: RBI's new rules will affect your customers' recurring card payments (Indian Edition)

Update (31 Mar 2021): RBI has postponed the new regulations to 30 September 2021. This post has been edited to reflect the new deadline.


Hello everyone,

Due to an RBI regulation that will be in effect from 30 September 2021 (extended deadline), recurring payments in India via all cards must require an Additional Factor of Authentication (AFA), for the payment to be successful.

Here's a gist of RBI's new regulations:
  • The new regulations will come into effect from 30 September 2021, and are applicable to all types of cards and Prepaid Payment Instruments (PPI).
  • Your customers must complete an Additional Factor of Authentication (AFA), when they choose to save their card information for recurring transactions.
  • Your customers must be able to withdraw their AFA /e-mandate at any time.
How the new regulations will impact you:

Since the new regulations have been postponed to 30 September 2021, you and your customers will not be affected in any way until the new deadline, and Zoho Subscriptions will continue to work as normal.

What we're doing about it:

We're working closely with Razorpay to ensure a smooth transition to the new regulations for you and your customers, as soon as issuing banks have made it possible to do so.

We've also been working on new features that allow you to collect recurring payments from your customers via other payment modes, such as UPI mandates. You can expect these features to be available soon.

What you can do about it:

No further actions are required from your side.

If you've already taken any preventive measures to deal with the new regulations before they were postponed, such as disabling Auto-charge or changing your Retry Settings, you can go ahead an undo them to prevent any unnecessary changes to your business operations.

Feel free to write to support@zohosubscriptions.com if you have any questions about this.

Best regards,
The Zoho Subscriptions Team

    Access your files securely from anywhere






                    Zoho Campaigns Resources




                          Zoho Developer Community



                              Bootcamp
                              Community
                              Pricing
                              Webinars
                              What's New
                              Integrations
                              Contact Support
                              Contact Sales
                                Zoho Survey Resources
                                  Features
                                  Survey Templates
                                  Integrations
                                  Community
                                  iOS Mobile Surveys
                                  Pricing
                                  Android Mobile Surveys
                                  Insurvey Blogs
                                  Insight Blogs
                                  Tips & Tricks





                                              Latest Feature Updates

                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts




                                                    Zoho SalesIQ Resources

                                                          • Sticky Posts

                                                          • Introducing Invoice Consolidation for Offline Subscriptions

                                                            Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage?  Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has Subscription

                                                          • New feature: Create back-dated subscriptions

                                                            Hello from the Zoho Subscriptions team. :)   We’re happy to announce that today marks the launch of a much-awaited feature: creating back-dated subscriptions!   From here on out, whenever you create a new subscription with an activation date that is earlier than the present date, you’ll no longer get an error. Instead, you'll be creating a back-dated subscription. This means that the subscription started at that earlier point in time. The next billing date will be calculated automatically based on

                                                          • Announcement Regarding Notification Emails

                                                            Hello Everyone! This announcement is regarding the admin notification emails which you've been receiving from the email address "support@zohosubscriptions.com". From the 1st of October, 06:00 GMT, the emails with the following subjects will be sent from "no-reply@zohosubscriptions.com". Unable to send invoice for the profile - {profile_name} Unable to process auto payments. If you have set up any filters or workflow in your email account, please add "no-reply@zohosubscriptions.com” and  “support@zohosubscriptions.com”

                                                          • Zoho Subscriptions plugin for WordPress

                                                            Zoho Subscriptions plugin for WordPress allows you to easily embed your plan specific checkout page in an iframe with just a few mouse clicks and without a single line of code. How can WordPress Zoho Subscriptions Plugin boost your productivity? It's now easier to embed Zoho Subscriptions checkout page in your WordPress site. Forget the old method of logging in to Zoho Subscriptions, copying a URL and scripting to make adjustments. All this can be done automatically through this plugin. A great time

                                                          • Indian GST organisation Migration Guide

                                                            With respect to the new GST regime releasing on July 1, 2017in India, Zoho Subscriptions Indian edition is also gearing up to make your business GST Ready. This article focuses on how to get your existing organisation in Zoho Subscriptions to migrate to the new GST regime.    Note:  Any organisation created on or after July 1, 2017 will already be GST ready. You wouldn't have to migrate your organisation. Migrating your existing organisation to support GST To migrate your existing organisation to


                                                          Manage your brands on social media
                                                          Access Zoho Social

                                                            Zoho Pagesense Resources


                                                                Zoho TeamInbox Resources

                                                                  Zoho DataPrep Resources


                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Can no longer upload my own Notebook cover

                                                                                                              I've had Notebook for over a year and have been able to create my own notebook covers, but when I tried to upload my own cover for a new notebook today, the upload feature has suddenly been starred, requiring me to upgrade my account. When did this

                                                                                                            • Zoho Desk - Cannot Invite or Register New User

                                                                                                              Hi who may concern, we encountered a problem that we cannot invite user or the visitor cannot register for a user at all through our help center portal, with the snapshot shown as below and the attachement. It always pops up that "Sorry, Unable to process

                                                                                                            • Custom domain issue

                                                                                                              I recently changed records for my support area custom domain for a few months, I then wanted to come back to Zoho, but now I can't connect it and I can't login as it's having an SSL issue. I cannot get a good response from support, as I've been notified

                                                                                                            • Zoho Mail IP Blacklist

                                                                                                              I need problems with send mails: Error: junk mail rejected - sender4-op-o10.zoho.com 136.143.188.10, is in RBL. Spamcop. Please remove FQDN for blacklist. Regards.

                                                                                                            • How do you generate personalized certificates and save them in dynamic folders using Writer's mail merge?

                                                                                                              Zoho Writer's mail merge feature can help you enhance the certificate management process. It's a great way to save time and effort! Merge certificates and maintain a well-organised repository with personalised certificates stored in separate folders for

                                                                                                            • Zoho Editor

                                                                                                              Zoho PDf Editor is not working I am clicking on EDIT PDf then it again bringing me back to the same page. again and again.

                                                                                                            • The present is a "present"

                                                                                                              The conversation around mental health has been gaining attention in recent years. Even with this awareness, we often feel stuck; the relentless pace of modern life makes us too busy to pause, reflect, and recharge. In the world of customer support, this

                                                                                                            • Market cap

                                                                                                              Market cap formula?? Kaise nikale

                                                                                                            • Mail and OS

                                                                                                              Jai Hind! Zoho is doing good by creating good software (made in india) on par with other tech giants. 🥰 Suggestion: 1. Whenever we sign up on zoho mail its asking for other mail id. It shouldn't be like that. You should ask general details of a user

                                                                                                            • Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it

                                                                                                              Need Help to setup plugs along with codeless bot buidler. To send sms OTPs to users via Zoho Voice and to verify it. I get leads from our website and we need to make sure those are not junk. So we are using proactive chat bot and we need mobile OTPs to

                                                                                                            • Direct Integration Between Zoho Cliq Meetings and Google Calendar

                                                                                                              Dear Zoho Team, We’d like to submit the following feature request based on our current use case and the challenges we’re facing: 🎯 Feature Request: Enable meetings scheduled in Zoho Cliq to be automatically added to the host's Google Calendar, not just

                                                                                                            • Zoho sheet

                                                                                                              Unable to share zoho sheet with anyone on internet with editer option only view option is show

                                                                                                            • Personal account created under org account

                                                                                                              Hi there, I am Jayesh. We are using ME Central, and we have an account by the email ID soc@kissht.com.. Now I have created a personal account., jayesh.auti@zohomail.in, accidentally. Can you help me to remove this jayesh.auti@zohomail.in from my organization

                                                                                                            • Add another account

                                                                                                              How to add another mail account to my zoho mail.

                                                                                                            • Recover deleted user

                                                                                                              Hi by mistake i have deleted an added user and his email associated. Please help me recover it thank you.

                                                                                                            • No connection to the server

                                                                                                              Hello! I can't add a new email address to my mailbox because your server is rejecting me. Please help. I took and added a screenshot of this problem Marek Olbrys

                                                                                                            • Emails missing from desktop but visible on phone

                                                                                                              Subject says it all. Windows 11 laptop. Apple phone. all systems up to date.

                                                                                                            • Website Hosting

                                                                                                              Hello, I want to host my domain on Hostinger, and I want my emails to run through Zoho Mail. Please provide me with the SPF record, MX record (Type: TXT), and A record, so that I don’t face any issues with my emails. My website is on Hostinger hosting,

                                                                                                            • Can not search zoho mail after update V.1.7.0

                                                                                                              i can not search mail on to and cc box from attached picture and then search contacts box can't click or use anything. include replay mail too.

                                                                                                            • How to retreive the "To be received" value of an Item displayed in Zoho inventory.

                                                                                                              Hi everyone, We have our own Deluge code to generate a PO according to taget quantity and box quantity, pretty usefull and powerful! However, we want to reduce our quantity to order according to "To be received" variable. Seems like this might not even

                                                                                                            • Kaizen #211 - Answering your Questions | Using Canvas and Widgets to Tailor CRM for Mobile

                                                                                                              Howdy, tech wizards! We are back with the final post in addressing the queries you shared for our 200th milestone. This week, we are focusing on a couple of queries on Zoho CRM mobile configurations and custom payment gateway integration. 1. Mobile SDK

                                                                                                            • Remove "Invalid entries found. Rectify and submit again" modal

                                                                                                              Following up on a post from a few years back, but can the Zoho team consider either removing the 'Invalid entries found. Rectify and submit again' modal that displays for empty mandatory fields OR allow an admin to change it? I've built a custom error

                                                                                                            • No Functional Autosave or Manual Save Button

                                                                                                              Application : Zoho Notebook So I wanted to try Zoho Notebook(On Ubuntu) as an application, I installed the application and went solving my LeetCode problems visually(Drawing mode), at one point the app just stopped saving anything... Every time I tried

                                                                                                            • Cadence reports as front-end reports

                                                                                                              Hello everyone, We have built a cadence which is connected to the Leads module. There are 11 steps in total, 7 are automatic emails and 4 are tasks for the Lead owners. As admins, we have access to this (very nicely made) 'View Reports' tab where we can

                                                                                                            • Show elapsed time on the thank-you page?

                                                                                                              Is it possible to display the total time a user spent filling out a Zoho Form on the thank-you? I’d like to show the difference between the `form submission timestamp` and the `start time` (currently have a hidden Date-Time field set to autofill the date

                                                                                                            • Email Integration - Zoho CRM - OAuth and IMAP

                                                                                                              Hello, We are attempting to integrate our Microsoft 365 email with Zoho CRM. We are using the documentation at Email Configuration for IMAP and POP3 (zoho.com) We use Microsoft 365 and per their recommendations (and requirements) for secure email we have

                                                                                                            • I need to do crud with snippet html

                                                                                                              I need to implement a form with an improved user interface. I would like to use snippets to build a CRUD that allows me to create and update records. How could I achieve this using snippets?

                                                                                                            • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

                                                                                                              I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

                                                                                                            • Resume Harvester: New Enhancements for Faster Sourcing

                                                                                                              We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built

                                                                                                            • Incorrect “correct” password on email client apple mail

                                                                                                              I have troubleshot this account several times. I have deleted and re added account. It keeps saying incorrect password. Can you check that it is not locked on your end?

                                                                                                            • Is it possible to lock editing subform rows?

                                                                                                              Ideally editing would only be locked after the form has been updated but I still want them to be able to add new subform records at any time and they should be able to delete rows from the subform. It is a named subform if that's relevant however the

                                                                                                            • "Spreadsheet Mode" for Fast Bulk Edits

                                                                                                              One of the challenges with using Zoho Inventory is when bulk edits need to be done via the UI, and each value that needs to be changed is different. A very common use case here is price changes. Often, a price increase will need to be implemented, and

                                                                                                            • What is the maximum file size of a video upload in Zoho chat?

                                                                                                              Can I upload a 20 mb video file and share it with my colleagues? 

                                                                                                            • Update a field in ALL all calls under a contact

                                                                                                              HI guys! I have written some deluge code to update a field in my calls after i have comepleted the call, i need this field to update in all my scheduled calls as well that are comeing up. I just cant seem to get it to work, i have put teh code below,

                                                                                                            • Verifying Zoho Mail Functionality After Switching DNS from Cloudflare to Hosting Provider

                                                                                                              I initially configured my domain's (https://roblaxmod.com/) email with Zoho Mail while using Cloudflare to manage my DNS records (MX, SPF, etc.). All services were working correctly. Recently, I have removed my site from Cloudflare and switched my domain's

                                                                                                            • Fat Download of Ulaa Browser

                                                                                                              I just observed that Ulaa Browser is offering an one-capsule big download. These days it is a custom to offer a small bootstrap downloader and based on user customization options an appropriate download completes. And this is particularly common with

                                                                                                            • Cancelled Transfer order problem

                                                                                                              Hello, We've canceled a transfer order, and we can't add the related items to a new Transfer Order. The system tells us that the bin doesn't have the required quantity, but when we check the item, it indicates that there are 2 units in the bin. It also

                                                                                                            • Billing Management: #8 Usage Billing in Logistics & Delivery Services

                                                                                                              The logistics and delivery industry thrives on movement and precision. Every delivery completed, every kilometre driven, and every ton transported is a measurable activity. However, billing often lags behind. Many logistics companies still rely on fixed-rate

                                                                                                            • Tags for New Tickets

                                                                                                              Hi there, When creating a new ticket, there is currently no way to choose a tag you would like to associate with the new ticket. Being able to associate a tag while creating a new ticket will be very beneficial as it will save time and flow well with

                                                                                                            • Zoho Desk: No Incoming email

                                                                                                              Is Zoho Desk services down? No incoming email reflect to desk tickets.

                                                                                                            • Next Page