Improving Zoho Sign to navigate regional regulatory landscapes
Hello everybody,
In our recent announcements, we said that the adoption of e-signatures is at an all-time high. This is primarily due to the acceleration in digital transformation across businesses due to the global COVID pandemic. But as its popularity continues to surge, e-signatures are also being subjected to increasing legal scrutiny by regulatory authorities. Different countries, regions, and economic unions each have their own regulatory landscape for businesses, and as a result, what constitutes an accepted e-signature also accordingly varies. Therefore, Zoho Sign, as an e-signature app, must also keep up with such regulations to improve and ensure a higher degree of compliance across different regions and domains of application.
Today, we would like to kick that off by announcing five exciting recent additions to Zoho Sign that can help our users navigate regional regulatory landscapes better.
What's new?
- Qualified Electronic Signatures (QES) for EU
- eSign for India as defined by the CCA
- Signing with USB-token for DSCs
- Trusted document timestamping
- Print, physically sign, and upload
Qualified Electronic Signatures (QES) for EU
As per the electronic IDentification, Authentication and trust Services (eIDAS) regulations in the EU, Qualified Electronic Signatures are the legal equivalent to wet signatures or signing documents with pen and paper. The QES is created at the time of signing documents using a Qualified Digital Certificate issued to the signer by a Qualified Trust Service Provider (QTSP). A signer has to submit identification documents and undergo face-to-face verification by the QTSP before being issued with this Qualified Digital Certificate and, therefore, this ensures a higher degree of authenticity. Learn more
Zoho Sign offers QES by partnering with Uanataca, one of the authorized QTSPs as per the eIDAS regulation 910/2014 in the European Union, and integrating with their services. This is now readily available for all Enterprise plan users based in our EU datacenter and users can configure it by navigating to Settings > Integrations. Since this service is entirely cloud-based, there's no need for a physical Qualified Signature Creation Device (QCSD). Learn more
Soon, we will unveil more such integrated services via partnerships with other QTSPs in the region.
eSign for India as defined by the CCA
Zoho Sign has partnered with eMudhra, a leading certifying authority (CA) in India, to let signers digitally sign documents using their integrated e-KYC services. This is offered in conformity with the e-sign service specifications defined by the Controller of Certifying Authorities (CCA), India's root CA, in accordance with the Information Technology Act of 2000. When availing this, a signer has to register with eMudhra by submitting identification documents and will have to log into their service at the time of signing. Upon authentication, they can use eMudhra's e-KYC service to e-sign the documents, thus ensuring multiple levels of authorization and a higher degree of authenticity.
This is now readily available for all Enterprise plan users based in our India datacenter and users can configure it by navigating to Settings > Integrations. Learn more
Signing with USB-token for DSCs
Across the globe, it is now a very prevalent practice for business signatories and important individuals to acquire personal digital signature certificates for signing digital documents. However, even in such a scenario, the signer might need an e-sign app to use their digital signature certificate for signing and Zoho Sign can now help with that.
Yes, users can now sign documents with self-acquired digital signature certificates in Zoho Sign. To do this, however, users would need to download the Zoho Sign USB Signer app for Windows from the Microsoft Store. Once installed, they can log in to their Zoho account and proceed to sign the documents that need their signature. The app will automatically detect any USB-token for DSCs inserted into their device ports and also any other digital signature certificates stored securely on their device. The signer would then have to simply choose the certificate from the list displayed to sign their documents with. Learn more
Trusted document timestamping
Zoho Sign is partnering with multiple timestamping authorities (TSA), to integrate with their trusted timestamping services and introduce document timestamping for digitally signed documents. This is known specifically as Long Term Archival (LTA) as defined by the ETSI TS 103 172 specifications for PAdES services (which is what Zoho Sign offers). This essentially adds an immutable third-party timestamp to digitally signed documents to make it indisputable, prove its existence at the time and date of signing even if the digital signature certificate itself expires in the future, and reinforces non-repudiation.
Zoho has partnered with the following TSAs to introduce this service:
- Uanataca - for qualified timestamps in EU
- SEIKO - for Japan
- GlobalSign - for all other regions and countries across the globe
This is now readily available for all Enterprise plan users and users can enable it by navigating to Settings > Account settings > Document timestamp and choosing their preferred TSA.
Print, physically sign, and upload
Users can now send documents to signers, and the signers can, if necessary, download and print a copy to sign it physically, and then scan and re-upload it back onto Zoho Sign to continue with the e-sign workflow. This helps the signers maintain a physically signed copy of the document for their reference while still being able to do business with the sender via e-signatures. Once a signer uploads a physically signed copy of the document onto their Zoho Sign request, the sender can then check the scanned copy for their signature/seal and validate the submission before proceeding to mark the e-sign request as completed or the e-sign workflow as in-progress for the next signer.
In heavily regulated industries and also some countries, the presence and maintenance of a physically signed copy of documents is still mandated due to reasons of conventional or cultural significance. This enhancement allows for that practice to continue while still integrating it online with Zoho Sign's e-signature services.
Do note that some of these features incur additional cost due to the services being facilitated by integrated third-party providers. Users will be required to purchase Zoho Sign credits as add-ons to cover these costs.
Feel free to explore these additions and let us know your feedback on how we can keep improving. Do watch this space for more such release announcements in the future!
If you need further details or any other assistance, feel free to comment below or write to support@zohosign.com.
Happy Zoho Signing!
Cheers.
Sai Anand
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Sai Anand N
Sticky Posts
Free webinar: Zoho Sign 2024 wrap-up - Everything that is new and has changed
Hello, Are you looking up to catch up on all the updates made to Zoho Sign in 2024? Or are you still figuring out how you can use Zoho Sign better to get business paperwork done more efficiently? If so, we invite you to join us this Thursday, DecemberExplore the legality of electronic signatures worldwide with Zoho Sign
Hello, everyone! We are pleased to announce our new initiative exploring the legality of electronic signatures around the globe in detail. As more businesses go digital, understanding the legal requirements for e-signatures across different jurisdictions
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Translate any published presentation to the language of your choice
As part of our constant effort to enrich your presentation experience, Zoho Show has rolled out a new feature for translating published presentations. Consider the following scenario: Zylker IT services, a multinational corporation, has announced productBlueprint: multi-select lookup field not available in the criteria option
I read this old forum post which stated that multi-select lookup fields are now selectable as an option in a Blueprint transition configuration: https://help.zoho.com/portal/en/community/topic/blueprint-multi-select-lookup-field-not-available-within-blueprint-transitionApply Credit Note Automatically
We need the ability to apply open Credit Notes toward invoices generated by recurring invoice as the first, priority payment. This should be an option that we can enable/disable in the recurring profile and/or the Credit Note. Other invoicing systems can do this. I'm not sure why Zoho Invoice doesn't have it. Here's an example for a Recurring Invoice... If a customer has open Credit Notes, and a saved credit card set for auto-pay, once an invoice goes out, the credit balance gets automatically appliedWorkflow for "Expenses" module?
Hi there, over the last 2 years, Zoho Expense has seen tremendous growth and we are happy with it. But, sometimes it is frustrating to see things are being implemented halfheartedly, or so it seems. For example, There is the possibility to create workflowsRecord Template - Conditionally printing sections
Is there a way to conditionally print a section of a Record Template? More specifically I am printing records from a Form "Invoice". That Form has 3 SubForms. I'd like to print the content of those SubForms using a Record Template but only if they have at least one line item. If they have no line items, I'd like to hide the headers for that section on the printout.User can choose the PDF report
Hi. I would like to find out if a user (Creator or customer portal) to choose from the different PDF customised reports that have been built?Query table pull last 12 months
I am tying to pull the following criteria and the date is always what causes me the issue. I want to pull people (pco_id) who have entries of "event_id" being these 2 events and whos "kind" is Regular or Guest and where the event_starts_at (date column)PLEASE FIX Search options and consider a Global seach option
A recent update has removed the ability to search for addresses and phone numbers under contacts. We cannot find where this moved to (If it is still available). Please put these options back as we cannot locate specific projects anymore. Also please consider allowing for a Global search. This would really improve the search engine. For example: If I search for "Sally Jones" then all invoices , estimates, vendors etc.. would populate.. Please let me know if you need any more information. Thank You....Customize your calendar based on personal preferences
Greetings, We're happy to introduce a few new capabilities to the Activities module's Calendar View! Now you can tailor your calendar's appearance and notification settings to suit your needs. In the past, the Calendar View lacked customization optionsBUG ALERT: Client Script + Commands -> $Page contextual data is not updated
When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the followingShow iFrame of related List inside of Blueprint Transition
Hey, is it possible to show an iFrame of a related list like this inside of a Blueprint transition?Lookup Fields not Converting
I manage holiday properties. I have a lookup to the Accounts (Properties) in the Leads module. The lookup is connected to the property address field. When I convert it the lookup field does not update in Deals, although the property address does. There2024: A Year of Transformation with Zoho Forms
As we close the curtain on another exciting year, it’s time to reflect on the strides Zoho Forms has taken in 2024. From empowering businesses with advanced tools to simplifying workflows and enhancing user experiences, our updates this year were allStop selling out of stock Items.
Hi I have been using Zohobooks for a around 8 month now. I am not involved in selling process but my staff cant stop selling product which they do not hold in stock, this is a big headache for me as physical count never matches what is shown on the books.Bigin API Token Request ("invalid_client")
Hi people, I tried to connect to the API without success, I've read all of the documentation multiple time and tried just about everything. I tried to do it with Python Request module and with Postman, passing the information through both the URL parameterCustomer Happiness not clickable when using API
Is there a way to automatically add the Customer Feedback links when generating email drafts via the API? Currently, the feedback links are only added when generating an email draft using the UI. I tried using the endpoint described in https://desk.zoho.com/DeskAPIDocument#CustomerFeedback#CustomerFeedback_GetthecustomerfeedbackplaceholderlinkSend To Zoho Sign not Showing
The button send to Zoho sign is not showing on my Zoho CRM . Is there additional steps I need to take after installing Zoho Sign to CRM ?How to Get An Image's URL once it's uploaded to library?
I manage to find URLs to the images I uploaded to my library, but after a day, it seems the links stop working like its only temporary. Where can I find the ACTUAL solid URL for my images that I upload to my Library so I can use them for my custom template / HTML coded template? Thanks, Mac【Zoho CRM】インポート機能のアップデート：既存データへのタグ追加が可能に！
ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中のインポート機能のアップデートをご紹介します。 Zoho CRMのタグは、データを効率的に分類、認識するためのラベルです。 タグ付けは次の3つの方法で行えます： 個別タグ付け：少数のデータを手動でタグ付け 自動化：特定のタイミングで繰り返しタグ付け 一括更新：インポート機能でタグを追加または更新 今回のアップデートでは、インポート時に既存のタグを残したまま、新しいタグの追加、既存タグを置き換えできるようになりました。Link to Desk tickets
Hello, We are using Analytics to analyze data in Desk. Is there a way to embed a link to a ticket in reports? We'd love to be able to see the drill down data, and click a value in a result row that would launch the Desk Ticket in another window/tab. Thanks in advance for any ideas!Bluerprints: How to connect the created record back?
I've a blueprint which creates another record as part of an 'After' transition. But the two records don't seem to be linked together. If it's not automatic - how do I get the created record ID to link it to the original record? Thanks!Populate a Related List Item based on a Stage
I would like to know if I can populate a CLOSED DEAL section in a contact that populates only when a Deal (something in the Deal Module) is listed as Closed - Won. I'd like another section that is just called deals, which shows me all other deals thatBeing able to draw inside a module ?
I was wondering if anyone know of a solution for this request. We would like to be able to draw directly from one module in the CRM and have it attached to that record. Here is an example. Paul would go to the customer once he as done the measuring, he2 serial numbers for 1 item (Mac address and Serial number)
There is a way to track 2 serial number type for 1 Item. Ex: Some electronic devices have a MAC address and a serial number. I need to track those 2 numbersHolidays
Hi; For defining Holidays, you need to add logic to handle the year as well as the month & day. We need to be able to enter Holidays for the next year. I need to add a holiday for January 2, 2017, but I can't until January 1st, which is a Sunday and weDelete a department or category
How do I delete a Department? Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.Remove or hide default views
I'm looking to only have the views pertinent to my organization. Is there a way to show only my custom views (or separate them to a different area or something)? If not, this should be a feature as switching from Zendesk we had this option...Analytics Module: Can you move items from one dashboard to another?
Is there a way to move items from one dashboard to another? I want to rearrange my dashboard now that I know what i'm doing but i don't want to remake my various widgets? Edit: Hey Zoho, This would be a good feature: to be able to move/copy widgets toCopy Widget to another Dashboard
I can see the option to clone a widget to the same dashboard but is it possible to copy it to another dashboard?Is there a way to print the dashboard?
I would like the capability of printing the dashboard - is that possible?Custom Deal Name in Lead Conversion Mapping
I know there are ways to change the name of a Deal after conversion using a custom function, so no need to repost that information. I would like to see the CRM Improved with Deal Name Customisation and I think the Lead Conversion Mapping page would beIntroducing Record Summary: smarter insights at your fingertips
Hello everyone, Building on the recent launch of Zoho's in-house Zia Large Language Model (Zia LLM)—a major milestone in Zoho CRM’s AI capabilities—we’re excited to introduce the Record Summary feature. This powerful addition makes use of Zia LLM to simplifySuppress "spreadsheet will not be saved" message on published sheet
I have published a sheet and have one column on that sheet that the user can edit (a dropdown picklist where the user can select the status for each line). Is there a way to suppress the Zoho Sheet message "Any changes made to this published spreadsheetMissing "Email Authentication" tab
Backstage is alerting users about "Unauthenticated Domains" with a large prompt in the backend. It adds a link to learn more. On this tutorial page, it shows where to find the "Email Authentication" tab in this screenshot. However, in our Backstage, thatShow item Cost value on Item screen
The Item screen shows Accounting Stock and Physical Stock. It would be very helpful if value information could be displayed here as well, for instance Cost Price. Currently, to find the Cost Price (as used for inventory valuations) from inside the itemZoho Analytics to Zoho Sheets - automatic update?
Hi all, If I create a zoho sheet from an Analytics Report or Analytics Data, is there a way for the zoho sheet to automatically update as the Report / Data in analytics updates?Integration with Moodle
Greetings, I hope find all doing well and safe. I've recently returned to using Zoho Flow after a break and was hoping to connect my WooCommerce store with Moodle, the world's most widely used learning management system. My goal was to automatically enrollHow to Record Loan with interest
I have received loans from friend he give me like 2 loans so far one is one year repayment and one short, how to properly record his payment, and repayment and give him statement for each loan he give meTask status - completed - other options
I have a dumb question I know i can make custom statuses for the tasks - but is there anyway to make additional "completed" statuses like for instance if i have a task "call back customer" and i leave a vm for them to call back marking it "completed -Task module and related-to field
In modules other than the Task Module I can add several lookup fields to provide a variety of relationships. In the Task module lookup fields are not available. There is only one "related to" field which I want to use for Company. But I want to relateNext Page