Notes formatting

Notes formatting

I see that I can format this idea proposal with bold, underlines , colors
  • and 
  • dot points
    • even multi-level 
    • dot points


However, I cannot do the same for notes in leads, contacts, potentials, etc. in CRM.  This makes notes very difficult to read.

PLEASE add this function!!  My MOST IMPORTANT formatting feature is dot points (multi level).

Thank you.


Info
Moderation Update (29th May 2025):
We are excited to announce the support for Rich Text in Notes. Please give it a try and share your thoughts in the announcement below.

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