Recurring Supervisor Rule Reminders for Open/In-Progress Tickets
Hello Zoho Support Team,
I would like to suggest a potential improvement regarding reminders for tickets and activities in Zoho Desk.
Currently, it is possible to set reminders only once. In the Supervisor Rules section, it is possible to configure reminders for tickets that have not been modified for a certain period of time. However, there is no way to create recurring reminders—the reminder can only be triggered once. The same limitation applies to activities.
My idea is to allow the creation of scheduled, recurring supervisor rule reminders for tickets. For example:
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Weekly or bi-weekly reminders for tickets that are in Open or In Progress status.
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Reminders for low-priority tickets that may have been “forgotten” or overlooked.
This feature would help agents and supervisors ensure that tickets are consistently followed up on, especially for long-running or low-priority cases, improving overall SLA adherence and customer satisfaction.
Thank you for considering this idea, and I would be happy to provide more context if needed.
Best regards,
Gaetano Lombardi
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Jeff | Zoho Desk
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