Related Emails in Zoho CRM iOS app (v3.4)

Related Emails in Zoho CRM iOS app (v3.4)

Dear Customers,

We are happy to announce that the much asked for 'Related emails' is now made available in the latest version of the Zoho CRM iOS app (v3.4) in the Appstore.
 
With 'related emails' you can now keep track of customer emails within records and stay on top of all interactions. You can also send out contextual emails to your customers right from the app.

Please update to the latest version of the CRM app directly from the Appstore or from the link given below:-

https://apps.apple.com/in/app/zoho-crm-sales-marketing/id444908810


Note: If you do not see an option to update the CRM app, please go on to the 'Updates' section in the Appstore and carry out a 'Pull to refresh' gesture (swipe the screen downwards). Once done, please check if you see an 'Update' option next to the Zoho CRM app. If yes, please update the app to the latest version (v3.4).

Android users, please don't be disappointed, the development for 'related emails section' is currently in progress and we are laying the final touches. We will let you know once it is rolled out in the store.
 
A few points about the 'Related Emails' feature and how it works in the iOS version of the CRM app is listed below for your reference:-

1) Related emails will now be displayed if you have configured your mail add-on via POP3, IMAP or Gmail
API on the desktop site.
 
2) You will now be able to access related emails (i.e. emails sent from CRM and received to your email address)  within the Leads, Contacts, Accounts, Deals, Quotes, Sales Orders, Purchase Order and also for records within the Custom created modules in the CRM app.
 
Please refer to the sample screenshot of how the Emails section will be displayed in the CRM app depicted below for your reference:-

Contacts Module



 
 
Sales Order module
 




 


3) Refer to the below screenshot of details view of an email along with an attachment for your reference. Number of attachments within the email will be indicated by a number as depicted below.






4) You will be able to carry out email actions such as Reply, Reply All, Forward from within the app upon tapping the reply icon available at the top right corner of the screen as depicted below.




 


5) Once you have sent out an email, you will now get a toast message 'Email sent successfully' along with options to create a follow-up task and add notes. Refer to the screenshot below:-

Follow up.jpeg





6) If you have set Email sharing to Public or Custom on the desktop site (crm.zoho.com), the related emails will be handled the same way how it is currently being addressed on the web (crm.zoho.com).
 
Email filtering in Accounts and Deals
 
 
*Account
 
Upon clicking the filter option, you will be taken to the screen where all the contacts associated to the account record are listed. Refer to the example below:-
 



 





Once you have selected the respective contact, you will be taken to a secondary filter, where you will have an option to select the user to filter the email conversation based on your selection.
 



 
 
* Deals

This is the same case for the Deal record as well, however, if you have configured your mail add-on via IMAP on the desktop site (crm.zoho.com), you will have an additional option in the primary filter to segregate 'Emails associated with Deal' and 'Emails associated with contact'.
 
Upon selecting 'Emails associated with Deal' all the related emails of sales orders, quotes etc for that deal record will be listed.
 



 

Upon selecting 'Emails associated with Contact', you will be taken to the screen where you will have an option to select the user to filter out the email conversation between the selected user and the associated contact.
 



 
 
Do give it spin and share your feedback. You can also share your feedback/suggestions by sending over an email to crm(@)zohomobile(dot)com

With regards,
Arvind




    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.








                              Zoho Developer Community



                                  Bootcamp
                                  Community
                                  Pricing
                                  Webinars
                                  What's New
                                  Integrations
                                  Contact Support
                                  Contact Sales
                                    Zoho Survey Resources
                                      Features
                                      Survey Templates
                                      Integrations
                                      Community
                                      iOS Mobile Surveys
                                      Pricing
                                      Android Mobile Surveys
                                      Insurvey Blogs
                                      Insight Blogs
                                      Tips & Tricks





                                                  Latest Feature Updates

                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts




                                                        Zoho SalesIQ Resources


                                                              Manage your brands on social media
                                                              Access Zoho Social

                                                                Zoho Pagesense Resources


                                                                    Zoho TeamInbox Resources

                                                                      Zoho DataPrep Resources


                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Saving issue

                                                                                                                  First problem I opened a MS word file in writer. after the work is done, it does not save instantly, I waited for like 10min and it still did not save. second problem When I save a file, then file gets saved as another copy. I just did save, not save

                                                                                                                • Automating Employee Birthday Notifications in Zoho Cliq

                                                                                                                  Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

                                                                                                                • Create Tasklist with Tasklist Template using API v3

                                                                                                                  In the old API, we could mention the parameter 'task_template_id' when creating a tasklist via API to apply a tasklist template: https://www.zoho.com/projects/help/rest-api/tasklists-api.html#create-tasklist In API v3 there does not seem to be a way to

                                                                                                                • How to mix different types of inputs (such as dropdown list and textbox)

                                                                                                                  Hi, I'm creating a form called "Room Reservations" for a company. I created a "table" using "Matrix Choice". I created "Room 1", "Room 2" and "Room 3" with the "Questions". I would then like to create two columns with the "Answers", one called "Department"

                                                                                                                • Ability to Set a Unified Tab Order/View for All Users in Zoho Projects

                                                                                                                  Hello Zoho Projects Team, We hope you are doing well. We would like to submit a feature request regarding tab/menu organization in Zoho Projects. Current Behavior: The tab (module) order in Zoho Projects is user-specific. Each user (internal or external)

                                                                                                                • Task Order

                                                                                                                  Hello! I've recently switched to Zoho Projects and a long time user of MS Project, Asana and LiquidPlanner (which has recently been purchased) and I'm running into a frustration I'm hoping someone can assist with. It has to do with how tasks are ordered

                                                                                                                • Automating CRM backup storage?

                                                                                                                  Hi there, We've recently set up automatic backups for our Zoho CRM account. We were hoping that the backup functionality would not require any manual work on our end, but it seems that we are always required to download the backups ourselves, store them,

                                                                                                                • Zoho Books | Product updates | January 2026

                                                                                                                  Hello users, We’ve rolled out new features and enhancements in Zoho Books. From e-filing Form 1099 directly with the IRS to corporation tax support, explore the updates designed to enhance your bookkeeping experience. E-File Form 1099 Directly With the

                                                                                                                • 2026 Product Roadmap and Upcoming Features

                                                                                                                  This is your guide to what is coming in Zoho Vertical Studio throughout 2026. We’ll update this post throughout the year as items move from development to release, and as and when new initiatives are added. Once a feature is released, it will be reflected

                                                                                                                • Vendor legal and DBA names for USA users

                                                                                                                  I would like to hear how Zoho Books users are handling DBA names in the vendor profile. If the Company name in the vendor profile has to be the legal name (line 1 of the W-9), whare are you entering the DBA name (the name that checks are made out to)

                                                                                                                • Zoho Books API invoice email bouncing with 'relaying-issues' error

                                                                                                                  I have waited over 30 days for zoho books uk to assist with the following and i have had no replies or tickets erronously closed. The service has been terrible - very unlike zoho! So i am raising this here hoping that a community member can assist: Hello,

                                                                                                                • Stop the Workarounds: We Need Native Multi-Step Forms

                                                                                                                  After over 17 years of community requests, I'm hoping the Zoho team can finally address the lack of native multi-page form support in Zoho Creator. This has been one of the longest-standing feature requests in the community, with threads spanning nearly

                                                                                                                • Product Updates in Zoho Workplace applications | January 2026

                                                                                                                  Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of January. Zoho Mail Zoho People Notifications preview in Zoho Mail Notification emails from Zoho People

                                                                                                                • How do i setup default values for few fields

                                                                                                                  We have few fields in CRM like rate of return, type etc - they can be picklist and standard inut fields. picklist we have choice to set default value. but how do we default some value in input type of fields?

                                                                                                                • We know the company but not the contact

                                                                                                                  We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitor

                                                                                                                • Customize Calendar view in Teamspaces Settings

                                                                                                                  Right now every customization that happens inside of the calendar view inside of CRM is only visible for the specific user. We want to be able to set up calendar views as an admin for specific roles. I would suggest to do that inside of the settings of

                                                                                                                • How to filter subform report based upon main form report in dashboard

                                                                                                                  Hi Team, I am creating a dashboard in Zoho Analytics. I want to have a main form report and below I want to show subform report of main form. If I filter the main form with date then I want to show subform records based upon main form. how can I achieve

                                                                                                                • using the Client script I want to Hide Show the Fields

                                                                                                                  if Related to service means some of the field like service no want to shoe and hide Amc no , purchase no how i achive this let issu = ZDK.Page.getField('Issue_Related_To').getValue(); if (issu == 'Service') { var field_obj = ZDK.Page.getField('Warranty_Cases');

                                                                                                                • Ask the Expert – Zoho One Admin Track : une session dédiée aux administrateurs Zoho One

                                                                                                                  Vous administrez Zoho One et vous vous posez des questions sur la configuration, la gestion des utilisateurs, la sécurité ou encore l’optimisation de votre back-office ? Bonne nouvelle : une session Ask the Expert – Zoho One Admin Track arrive bientôt,

                                                                                                                • Kanban view on Zoho CRM mobile app!

                                                                                                                  What is Kanban? The name doesn't sound English, right? Yes, Kanban is a Japanese word which means 'Card you can see'. As per the meaning, Kanban in CRM is a type of list view in which the records will be displayed in cards and categorized under the given

                                                                                                                • Write-Off multiple invoices and tax calculation

                                                                                                                  Good evening, I have many invoices which are long overdue and I do not expect them to be paid. I believe I should write them off. I did some tests and I have some questions:  - I cannot find a way to write off several invoices together. How can I do that,

                                                                                                                • Kaizen #210 - Answering your Questions | Event Management System using ZDK CLI

                                                                                                                  Hello Everyone, Welcome back to yet another post in the Kaizen Series! As you already may know, for the Kaizen #200 milestone, we asked for your feedback and many of you suggested topics for us to discuss. We have been writing on these topics over the

                                                                                                                • vendors / customers with 2 different address and gst no

                                                                                                                  Why can't we have option for more than one address and depending on the state option for more than 1 GST no. ? We have customers / vendors PAN india with different addresses and GST no. for different states.

                                                                                                                • Recurring Automated Reminders

                                                                                                                  Hi, The reminders feature in Zoho Books is a really helpful feature to automate reminders for invoices. However, currently we can set reminders based on number of days before/after the invoice date. It would be really helpful if a recurring reminder feature

                                                                                                                • Fail to send Email by deluge

                                                                                                                  Hi， today I gonna update some email include details in deluge, while this msg pops up and restrict me to save but my rules has run for one year. can you tell me how to use one of our admin account or super admin account to send the email? I tried to update

                                                                                                                • Transitions do not update fields until the record moves to next stage

                                                                                                                  We have a blueprint where a couple of stages have multiple transitions. If only some of the transitions are completed, but not all, Zoho does not update any of the fields impacted by the completed transitions. Is there any way Zoho can udate the fields

                                                                                                                • Zoho CRM for Everyone's NextGen UI Gets an Upgrade

                                                                                                                  Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everything

                                                                                                                • Zoho CRM - Kiosk Studio : Use action responses across your kiosks with sequential actions

                                                                                                                  Hello Everyone, Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactly

                                                                                                                • Ability to CC on a mass email

                                                                                                                  Ability to CC someone on a mass email.

                                                                                                                • Get Cliq Meetings in my O365 calendar

                                                                                                                  Hi, we are currently evaluating to replace the Teams Messaging and Meetings with Cliq. We currently still have all our email and calendars in O365. What i want to achieve is, to create a (ZOHO) meeting from Cliq and have this meeting added to my Outlook/O365

                                                                                                                • Custom Button to convert a Deal to a Custom Module?

                                                                                                                  Hello Community I am in process of building out a custom CRM for my team and part of this is looking at building out a Custom Button or function of some sort where when a Deal is marked Closed Won the system will allow for a "Convert to Job" option to

                                                                                                                • Power up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!

                                                                                                                  Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficient

                                                                                                                • Emails Failing with “Relaying Issues – Mail Sending Blocked” in ZeptoMail

                                                                                                                  Hello ZeptoMail Support Team, We are facing an email delivery issue in our ZeptoMail account where emails are failing with the status “Process failed” and the reason “Relaying issues – Mail sending blocked.” Issue Details Agent Name: mail_agent_iwwa From

                                                                                                                • Change eMail Template for Event-Invitations

                                                                                                                  Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank you

                                                                                                                • Workdrive Oauth2 Token Isn't Refreshing

                                                                                                                  I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops so

                                                                                                                • How can I import OLM to Yandex Mail easily?

                                                                                                                  For migrating Mac Outlook OLM data to Yandex Mail efficiently, the Aryson OLM Converter is a reliable professional tool that ensures complete data integrity throughout the process. Unlike manual methods, which can risk inconsistent formatting or missing

                                                                                                                • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

                                                                                                                  Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—

                                                                                                                • Is it possible to setup bin locations WITHOUT mandating batch tracking?

                                                                                                                  Hi fellow zoho users, I'm wondering if anyone else has a similar issue to me? I only have some products batch tracked (items with shelf life expiry dates) but I am trying to setup bin locations for my entire inventory so we can do stock counting easier.

                                                                                                                • Implementing Inventory Process

                                                                                                                  I am just starting to create an inventory system through Zoho for a nonprofit. We receive in-kind donations of items for kids, and utilize them in 2 or 3 different programs. Then families come in and take the items. I'm thinking of this structure: Our

                                                                                                                • Best way to start zoho inventory with bulk openning stock

                                                                                                                  We are already using zoho book since long time for cars trading company. Now to streamline more, would like to import the excel data of closing stock of inventory to zoho inventory and to start on. Since we need to track each VIN (unique vehicle id number)

                                                                                                                • Next Page