Tip #5 - Customer Support Crystal Ball
Agent response time has always been an important key to customer satisfaction. An agent should always be prepared for a quick response, to keep their visitors in chat from leaving. The customer always expects to get an answer in the shortest time as possible.
But how an agent can answer their questions more quickly? Does LiveDesk have a solution?
Yes, Gaze into the future, Always be a step ahead to see what your customers type as they type and magically make custom solutions appear before they ever hit submit. LiveDesk helps your agents to strike quickly with the right answer. Answering questions has never been this easy. WOW your customers!!!!!!!!!!!!!!!!!
Where do I find it? Is it easy?
Its simple, Just look in to the chat view of agent operator console. You can see the Visitor message as they type.
Regards,
Ralph
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