Tip of the week 58: Crafting email newsletters during the time of crisis

Tip of the week 58: Crafting email newsletters during the time of crisis



In the past month or so, I've understandably received several coronavirus-related emails from the brands I use. Offering moral support to your customers, especially at unprecedented times like this, tells them you don't always mean business. I'm sure most of you are reading this saying, "Yes, I've done it already and will continue to do so. What's the takeaway for me here?"

However, wait, I'm going to discuss how you could execute your email campaigns faster during this remote work period. Also, I'll tell you how to ensure your emails being delivered to your audience's inbox. 

Faster execution of email campaigns 

 

With everybody embracing remote work, knowing a few time-saving methods help you send out your newsletters real fast. 

 

Here are some of them: 


     1. Ask your team to upload the imagery-related content to the Library so you can quickly convert them into newsletters using the Template Editor. Creating a folder (preferably with the campaign's name) in the Library and adding every content element there goes a long way





2. If you already have the HTML code, upload it to the Template Editor and convert it into a template in minutes 




3. Did you know that any sort of announcements you make in your website can be automatically converted and sent as emails to your audience? It's called RSS-to-Email Campaign. If your website has a RSS feed/content block, you can configure certain tags to pull in different parts of your (website) content to your email. A RSS-to-Email Campaign can be created by: entering the URL of your RSS feed, choosing the time zone, and scheduling the date and time 


 

Quick reference: Here's a remote work guide for email marketers prepared by a fellow marketer.  


COVID-19 templates from Zoho Campaigns 

 

Realizing that instant and empathetic communication is the need of the hour, Zoho Campaigns has added a set of COVID-19 templates to its ready-made collection. 




Designed using the industry-advised standards, the highlights of these templates are: 


           1. Usage of web font that's recognized and supported by all email clients 

          2. Lightweight HTML code for smooth rendering 
          3. Emphatetic content crafted to meet different messaging needs 

Other ready-made templates 

 

Zoho Campaigns also has pre-made templates in multiple categories. Simply pick one that suits your need, fit the content, and you're ready. However, you should check off a few things design- and content-wise to boost your email deliverability. 

 

Note: The following checklist is also for those who design their templates from scratch. 

 

Your checklist 

 

1. Maintain a 40:60 image-to-text ratio. 

2. Use fonts that are considered web safe. 

Note: The pre-loaded fonts found in today's email marketing software fall under the web safe category


3. While designing templates on your own, ensure the HTML code is lightweight. The lighter it is, the better your templates' rendering. 


4. Embed your hyperlinks as CTA buttons. 


5. Avoid using too many hyperlinks. 


6. Shy away from using shortened URLs. 


7. Always preview how your templates render across devices and platforms. 

Note: Zoho Campaigns helps you do this effectively with Litmus integration

 

Quick reference: Here's an extensive email design guide written by a fellow marketer. 



 

Hope this helped! A huge shout out to everyone who's practising social distancing while keeping work intact. 

Regards, 
Aravindhan S

    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner




                                                            • Sticky Posts

                                                            • Tip of the week 03 - Sending emails in batches

                                                              Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
                                                            • Tip of the week 04 - Know about your recipients' 'prime open time.'

                                                              In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
                                                            • Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

                                                              Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
                                                            • Email Deliverability Tip #3: Seal the deal with the preheader

                                                              In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
                                                            • Tip of the week 15 - Add subscription-preferences option. Drive more engagement.

                                                              If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Configuring Email Notifications with Tautulli for Plex

                                                                                                              Hi I'm new to Zoho. I am from Canada and I have a I use a web based application called Tautulli for Plex that monitors my Plex media server. It also sends a newsletter to my followers. To set this up they require a "From" email address., a smtp server
                                                                                                            • Is there a way to automatically add Secondary Contacts (CCs) when creating a new ticket for specific customers?

                                                                                                              Some of our customers want multiple contacts to receive all notifications from our support team. Is there a way to automatically add secondary contacts to a ticket when our support team opens a new ticket and associates it with an account? This would
                                                                                                            • How to Set Up Zoho Mail Without Cloudflare on My Website

                                                                                                              I'm having some trouble with Cloudflare here in Pakistan. I want to configure Zoho Mail for my domain, but I'm not sure how to set it up without going through Cloudflare. My website, https://getcrunchyrollapk.com/ , is currently using CF, but I'd like
                                                                                                            • Spam is Being Forwarded

                                                                                                              I am filtering a certain sender directly to the Trash folder. Those messages are still being forwarded. Is this supposed to happen?
                                                                                                            • IMAP Block

                                                                                                              My two accounts have been blocked and I am not able to unblocked them myself. Please respond to email, I am traveling and this is urgent.
                                                                                                            • "DKIM not configured"

                                                                                                              Hello. I have been attempting get the DKIM verified but Toolkit keeps sending the message that it is not configured, but both Namecheap and Zoho show it as configured properly. What am I missing?
                                                                                                            • Zoho mail with custom domain not receiving email

                                                                                                              i registered zoho mail with my own domain. I can login and access the mail app. I tried to send email from an outlook email account and an icloud email account. Both emails were not received. My plan is free. I also tried to send email from this zoho
                                                                                                            • Set connection link name from variable in invokeurl

                                                                                                              Hi, guys. How to set in parameter "connection" a variable, instead of a string. connectionLinkName = manager.get('connectionLinkName').toString(); response = invokeurl [ url :"https://www.googleapis.com/calendar/v3/freeBusy" type :POST parameters:requestParams.toString()
                                                                                                            • Waterfall Chart

                                                                                                              Hello, I would like to create a waterfall chart on Zoho analytics which shows the movement in changes of budget throughout a few months, on a weekly basis. Should look something like the picture below. Does anyone know how to?
                                                                                                            • Help Center and SEO: Any Benefit to My Domain-Mapped Website Ranking?

                                                                                                              First of, I love the Help Center which I've just decided to integrate into my website to replace its old-fashioned FAQs. So much more to achieve there now! Lots of new benefits to the site visitors and to me in terms of organizing and delivering all the
                                                                                                            • Issue with Importing Notes against Leads

                                                                                                              Hi, I am attempting to import some Notes into Zoho CRM which need to be assigned to various Leads. I have created a csv file which I am testing that contains just one record. This csv file contains the following columns: Note Id Parent Id       (I have
                                                                                                            • Trigger a Workflow Function if an Attachment (Related List) has been added

                                                                                                              Hello, I have a Case Module with a related list which is Attachment. I want to trigger a workflow if I added an attachment. I've seen some topics about this in zoho community that was posted few months ago and based on the answers, there is no trigger
                                                                                                            • Option to Hide Project Overview for Client Profiles

                                                                                                              In Zoho Projects, the Project Overview section is currently visible to client profiles by default. While user profiles already have the option to restrict or hide access to the project overview, the same flexibility isn’t available for client profiles.
                                                                                                            • Creator Add Records through API - Workflows not triggered ?

                                                                                                              Hi Everyone, I am trying to add records to my Creator application through a third party app that I am developing. Currently, I am testing this through Postman. The records I need to add have a lot of workflows to run to populate dropdowns, fields, use
                                                                                                            • Zoho Books Idea - Include another field in Bank Details for Address

                                                                                                              Hi Books team, Currently use the Description field in the Bank Details to store the bank's address. This works fine but it would be great if you could add another field for Bank Address, so that other notes about the bank account could be stored in the
                                                                                                            • Zoho Books Idea - Bank Details Button on Banking

                                                                                                              Hi Books team, Sometimes I'm asked to share bank details with a customer or a colleague. So I go to the Banking Module, find the correct bank account, click Setting > Edit, then copy and paste the bank details. Wouldn't it be great if there was a button
                                                                                                            • Zoho Error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details

                                                                                                              Hello There, l tried to verify my domain (florindagoreti.com.br) and its shows this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details. Screenshot Given Below -  please check what went wrong. Thanks
                                                                                                            • Important Update: Changes to Google Translate Support in Zoho SalesIQ

                                                                                                              We’re updating our default chat translation options across all Zoho SalesIQ data centres to offer a more secure, in-house solution for your translation needs. What’s changing? We will be offering Zoho Translate (our in-house tool) as the default translation
                                                                                                            • FSM Improvement Idea - Show an Import button when there is no data

                                                                                                              I am setting up FSM for a client and I noticed that there is no option to import data, see screenshot below. Even when you click Create Contact there is only an option to Import from Zoho Invoice. It is only after you add at lease 1 record that the Import
                                                                                                            • Zoho CRM Community Digest - July P1 | 2025

                                                                                                              Hey everyone, The start of July 2025 marked a special milestone: 200 posts in our Kaizen series! For those new here, Kaizen is a go-to series for Zoho CRM developers, where we regularly share best practices, tips, and expert insights to help you build
                                                                                                            • can't login Kiosk URGENT

                                                                                                              already try, can't login pls help to support. thanks.
                                                                                                            • Join our BI & Analytics Workshop at Zoholics UK 🇬🇧

                                                                                                              Hello users, We are thrilled to announce a hands-on workshop at Zoholics UK, 2025, led by Ashwinth and Alan, our Product Experts. This session is designed for anyone who wants to move beyond raw data and truly understand their business performance using
                                                                                                            • What’s New in Zoho Expense (April – July 2025)

                                                                                                              Hello users, We're happy to bring you the latest updates and enhancements we've made to Zoho Expense over the past three months, which include introducing the Trip Expense Summary report in Analytics, extending Chatbot support to more editions, rolling
                                                                                                            • Nimble enhancements to WhatsApp for Business integration in Zoho CRM: Enjoy context and clarity in business messaging

                                                                                                              Dear Customers, We hope you're well! WhatsApp for business is a renowned business messaging platform that takes your business closer to your customers; it gives your business the power of personalized outreach. Using the WhatsApp for Business integration
                                                                                                            • Weekly Tips: Insert frequently used phrases in a jiffy using Hotkeys

                                                                                                              You often find yourself using similar phrases in an email —like confirming appointments or providing standard information. Constantly switching between the mouse and keyboard interrupts your flow and slows you down.Instead of typing the same phrases over
                                                                                                            • Undo Command in Notebook

                                                                                                              It would be handy to have an Undo in the row of icons at the bottom of the notes.
                                                                                                            • Improved UI for a Seamless User Experience - Calls, Tasks, and Meetings

                                                                                                              Hello all, We are making UI unification across CRM so that the UI experience is seamless across the product. As part of that effort, we have made changes to the details page of activity-based module records—Meetings, Calls, and Tasks. Let's look at these
                                                                                                            • New Customization options in the module builder: Quick Create and Detail view

                                                                                                              Hello everyone, We have introduced two new components to the module builder: Quick create and Detail view. The Quick Create Component It is a mini form used to create a record and associate it to the parent record from a lookup field. For example, if you have a Deals lookup in the Contacts module, then you can associate existing deals or create a deal and associate it with the contact. You can customize this Quick Create form by adding standard as well as custom fields. There is no limit to the number
                                                                                                            • Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked

                                                                                                              Hi, I sent few emails and got this: Unable to send message; Reason:554 5.1.8 Email Outgoing Blocked And now I have few days since I cant send any email. Is there something wrong I did? Also can someone fix this please
                                                                                                            • Cross References Do Not Update Correctly

                                                                                                              I am using cross references to reference Figures and current am just using the label and number, i.e. Figure #. As seen here: When I need to update the field, I use the update field button. But it will change the cross reference to no longer only including
                                                                                                            • Add multiple users to a task

                                                                                                              When I´m assigning a task it is almost always related to more than one person. Practical situation: When a client request some improvement the related department opens the task with the situation and people related to it as the client itself, the salesman
                                                                                                            • Narrative 9: GC—Meaningful conversations that benefit your customers

                                                                                                              Behind the scenes of a successful ticketing system - BTS Series Narrative 9: GC—Meaningful conversations that benefit your customers Customers often seek immediate solutions, which is why self-service options are essential. Guided Conversations provides
                                                                                                            • FSM App Oddity

                                                                                                              We recently rolled out FSM to our technicians, and only one technician is having an issue. He's using an iPhone with iOS 18.6 installed. When he goes to service appointments using the calendar icon at the bottom of the app, he gets a list view only. Typically,
                                                                                                            • Cliq Not Working !

                                                                                                              Zoho Cliq has been experiencing connectivity issues since this morning. The app is unable to establish a connection with the server.
                                                                                                            • Injecting CSS into ZML pages

                                                                                                              Is there a way to inject CSS into ZML pages? Use case: 1. Dashboard displays 'Recent Activities' card displaying a list of newly added records 2. Each item in list links to the record onClick 3. When a user points the cursor over an item in the list,
                                                                                                            • Power of Automation :: Automated Weekly Notifications for Unapproved Timesheets

                                                                                                              Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate
                                                                                                            • Extracting Data from Sitelink APIs

                                                                                                              Hi All, I'm working to pull data on Sitelink using API calls but i can't seem to extract it. If you click expand, you will see it has a lot of data in it. I tried extracting from the map but it's not giving me anything. Is there a workaround on this or
                                                                                                            • Export a list of fields for all modules in a spreadsheet with specific field data

                                                                                                              Many of my clients are using spreadsheets to create lists of fields for all modules when starting a new implementation or when updating an existing setup. This is a useful process but also a very time consuming one. It would be good a list of fields could
                                                                                                            • [Important announcement] Zoho Writer will mandate DKIM configuration for automation users

                                                                                                              Hi all, Effective Dec. 31, 2024, configuring DKIM for From addresses will be mandatory to send emails via Zoho Writer. DKIM configuration allows recipient email servers to identify your emails as valid and not spam. Emails sent from domains without DKIM
                                                                                                            • 【Zoho Backstage】2025年7月のアップデート紹介

                                                                                                              本投稿は、本社のZoho Desk コミュニティに投稿された以下の記事を翻訳し、一部抜粋したものです。 What's New - July 2025 | Zoho Backstage ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 本投稿では、Zoho Backstage の直近のアップデートを3点抜粋して、ご紹介します。 目次 1.参加可否の確認:RSVP 2.証明書作成ツール:Certificate Builder 3.登録の承認 :Registration Approval 1.参加可否の確認:RSVP
                                                                                                            • Next Page