I'm learning that in Zoho jargon, "total hours" does not include paid breaks. Or at least not the way that my setup is working. That seems a little weird to me, since most jurisdictions in the US don't differentiate between time spent on paid break and time spent working.

While not intuitive, I can live with that for the most part.

The problem comes in with employees who want to track their hours. When an employee navigates to More | Attendance | View on their app, they're shown everything in this "Total Hours" metric instead of what most people are expecting to see, which is "Payable Hours" in Zoho jargon.

This leads to employees thinking they've been punched in for fewer hours than they have been, and it has led to inadvertent overtime. Our assembly employees get two paid 15-minute breaks each day. For a full-time person, that means that there are 2.5 hours of paid break time per week. The subtraction of this time from the "Total Hours" metric confuses them. They're used to targeting an eight-hour work day and a forty-hour work week, and "Total Hours" reports a 7.5 hour workday and a 37.5 hour work week when they've actually been punched in for 8 hours and 40 hours, respectively.

I either need to know how to make "Total Hours" encompass paid break time or I need to know how to make the app display "Payable Hours". Please tell me that at least one of these things is possible.