Unfurling a Richer Cliq Platform Experience

Unfurling a Richer Cliq Platform Experience


Hello everyone,

This time we're back again dedicated to transform Cliq into your personalized playground, giving you the power to tinker, tailor, and tweak your apps to perfection and extended Cliq's native functionality.

We've added some new features in Cliq 5.0 letting developers in Platform create extensions and tools to boost productivity, create workflows and extend Cliq's functionality.

Here's some of the new additions → 

1. Images and Cards in Widgets

Cliq Widgets has leveled up — Widgets can now display Images or Cards as in Gallery (vertical) or in Carousel (horizontal) view. Create captivating image galleries, product showcases, and immersive visual content for your users. 

2. Custom Un​​​furling in Extensions
Tired of your App Links looking like this




Bring more life to links and make them rich and interactive by using the Unfurl Handler in Extensions.

You can now configure custom link unfurling for specific domains by adding custom buttons, dynamic actions, and adding extra workflows post sending the link.



To configure,

  • Go to Bots & Tools → Extensions → '+ Create new extension' or 'choose an existing extension of your choice' → Edit Configuration.

  • Scroll down to Unfurl Handler and define the URL you want to customize.

  • Edit code in the handler of your choice and voila!

    The Unfurl Landscape |
    Types of Unfurl Handlers

    • Preview Handler - Expand the link to display a richer data format

    • Action Handler - Execute actions on the buttons in the link data.

    • Menu Handler - Display dynamic actions in the link data.



  • Post-Send Action Handler - To trigger a workflow when an expanded URL is shared in a conversation. (Eg. Zoho Writer prompts to give access to those in the channel after sharing a Writer document) 

User Experience when using custom unfurling

Once you define these handlers and have the implementation, your extension is ready to expand links of third-party cloud apps.

For instance, let's see the experience of your users who install these extensions in their Cliq.

Upon installation of the extension, when the user share a link of the defined third-party link, they will be prompted to allow the extension to expand the link.  



When there are multiple extensions available in the organization to render the same domain, the choice is given to the user. 



Or go to Profile & Settings → Privacy → App Links → Switch the configuration from Open Graph (Default) to your extension of choice.

For more help, please refer this document →

3. New Bot Subscription Model

Introducing the Bot New Subscription Model – now you can nudge non-subscribed users to relay important information in your access level. Bot will give them a nudge in their notifications and recipients can decide to subscribe if they wish. It's as simple as leaving a note on their desk.

In the new model, we allow the admin or creator of the bot to send messages to users who have not yet subscribed to the bot. To achieve this, the admin (team/org) or bot creator can use Bot Message API and specify the "userids" key, which is a list of ZUIDs to whom the message should be sent.

Here, users who are already subscribed - will receive notification as usual and who aren't subscribed - will receive notification but whenever the bot chat is opened, a prompt will be shown asking if they would like to subscribe to the bot or not.

Once the user selects "Continue", bot will be subscribed for that user.

If the user choose to "Unsubscribe", further notifications will not be posted to the user unless they're subscribed to the bot.


4. Webhook Tokens Revamp

Effortlessly link Cliq with external apps using incoming webhook tokens. With these tokens, you can easily perform actions such as posting messages using bots and in channels, etc using the various REST APIs making communication between Cliq and external apps a breeze.

We've now revamped this experience into the new and improved webhook tokens in Cliq. Managing your incoming webhook integrations is now easier than ever with our redesigned interface.

Quickly generate, view, edit, disable or delete tokens and keep track of usage history, invocations, and last access time for each token with just a few clicks.




5. Effortless Extension Publishing | UI Revamp

Developers, get ready to simplify your extension publishing experience. Our redesigned publish UI lets you effortlessly manage extensions, compiled components view, pricing plans, versions, and publishing automations and workflows in one intuitive view.  



6. New Components Alert

We've added new components in Platform so you can make more purposeful and powerful tools for your organization.

  • New Database Fields
    Large text and Encrypted text have been added as new fields in Database to cover for all your data needs, no matter how big or confidential!




  • Attachment button
    Introducing the all-new Preview button type in the Platform! A nifty preview modal will pop up, so you don't have to open a new tab every time and giving you the glimpse you need. Learn more



  • Custom icons | Bot menu actions
    You can now customize icons and change colours in your bot menu actions for all bots to add a dash of style and convey more meaning. 

7. Fresh Updates & New Integrations (Coming soon)

Enhance your Cliq experience by connecting with all your favorite tools you and your team loves, to take your daily workflow to the next level.

Want an extension you don't see in the Marketplace? Mail us your requirement to support@zohomarketplace.com so we can develop it for you.

Curious developer? Build your own extension with Cliq's REST APIs and submit it to get yours featured 👆 Start building → 

So go ahead and build. We're eager to see your innovations in action.

With love,
Zoho Cliq 💙

    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner




                                                            • Sticky Posts

                                                            • Automating Employee Birthday Notifications in Zoho Cliq

                                                              Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
                                                            • Accelerate Github code reviews with Zoho Cliq Platform's link handlers

                                                              Code reviews are critical, and they can get buried in conversations or lost when using multiple tools. With the Cliq Platform's link handlers, let's transform shared Github pull request links into interactive, real-time code reviews on channels. Share
                                                            • App Spotlight : PagerDuty for Zoho Cliq

                                                              App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions. In today's fast-paced world, seizing every moment is essential for operational
                                                            • Automate your status with Cliq Schedulers

                                                              Imagine enjoying your favorite homemade meal during a peaceful lunch break, when suddenly there's a PING! A notification pops up and ruins your moment of zen. Even worse, you might be in a vital product development sprint, only to be derailed by a "quick
                                                            • Bulk user onboarding for Cliq Channels in a jiffy

                                                              As developers, we frequently switch between coding, debugging, and optimizing tasks. The last thing we want is to be burdened by manual user management. Adding users one by one to a channel is tedious and prone to errors, taking up more time than we could


                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Zoho Quartz Screen Recording

                                                                                                              Hello, can we get access to Quartz, please, as a standalone solution? It would be great for creating training videos for current and future staff on how to use Zoho software according to our company requirements. Thank you
                                                                                                            • Tip 26: How to hide the "Submit" button from a form

                                                                                                              Hi everyone, Hope you're staying safe and working from home. We are, too. By now, we at Zoho are all very much accustomed to the new normal—working remotely. Today, we're back with yet another simple but interesting tip--how to hide the Submit button from your forms. In certain scenarios, you may want to hide the submit button from a form until all the fields are filled in.  Use case In this tip, we'll show you how to hide the Submit button while the user is entering data into the form, and then
                                                                                                            • filter broke my data

                                                                                                              I uploaded a file recently from Sheets and it has top 2 rows frozen, with table headers in second row and each one is filterable. somehow my first 2 columns became unfiltered and no matter what I do I cannot reapply the filter?? also didn't realize they
                                                                                                            • How do I move Notes around within a Group?

                                                                                                              It says here: " You can now sort notes by title (alphabetically), or by date modified and date created. You can even organize your notes by dragging and dropping them into a particular order. To sort your notes, simply go to Settings and tap “Sort By.” Please note: all sort settings will be saved and synced across devices, except for custom sorting. Custom sorting will be device specific."However, I am unable to 'custom sort' in either Notebook for Mac or on the Web. In addition, I can't find the
                                                                                                            • Zoho Sign: need to leave document pending for up to a year, or maybe there's a better way?

                                                                                                              I have zoho one, maybe there's a better way to do this with another service than sending a zoho sign template from zoho crm. At the end of the day this requirement is due to regulations, no matter how dumb it may seem. I'm just looking for a way of getting
                                                                                                            • 'Add Tax To Amount' not reflected in Invoice

                                                                                                              Hi Zoho Support, I'm experiencing an issue with tax calculation display in my invoice template. Despite having "Add tax to amount" box checked in the template settings, the Amount column is not showing the tax-inclusive total for line items. Current behaviour:
                                                                                                            • Separate Items & Services

                                                                                                              Hi, please separate items and services into different categories. Thank you
                                                                                                            • What's New in Zoho Inventory | Q2 2025

                                                                                                              Hello Customers, The second quarter have been exciting months for Zoho Inventory! We’ve introduced impactful new features and enhancements to help you manage inventory operations with even greater precision and control. While we have many more exciting
                                                                                                            • Mastering Zia Match Scores | Let's Talk Recruit

                                                                                                              Feeling overwhelmed by hundreds of resumes for every job? You’re not alone! Welcome back to Let’s Talk Recruit, where we break down Zoho Recruit’s features and hiring best practices into simple, actionable insights for recruiters. Imagine having an assistant
                                                                                                            • We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

                                                                                                              I cannot sign up and return the error of we are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
                                                                                                            • Multi-currency - What's cooking ?

                                                                                                              Hi,       We have been doing this feature for sometime and we would like to give you some glimpses of it.  Working with Multi Currency :        Multicurrency support gives you the ability to handle business transactions in multiple currencies. You can define a base currency for your organization and add more currencies with exchange rates based on the base currency.  Setup :        From the setup page, you can manage all the currencies supported by your organization.       Currencies page        
                                                                                                            • Integrating Chatbot with Zoho Creator Application

                                                                                                              Is it possible to integrate a chatbot with a Zoho Creator application?
                                                                                                            • How to reduce programmatically the image uploaded by user?

                                                                                                              I need a function that will automatically reduce the pixel dimension to 800 x 600 pixels / 180 resolution or (approx. 1.37MB) of image uploaded by user from digital camera, for example, 2271 x 1704 pixels /180 resolution or approx. 11.1MB. After the user selected the image, the function will able to detect if pixels is above 800x600, process the photo (crop/ reduce) and resume upload. Need help...  
                                                                                                            • Dark mode for Zoho Creator / Zoho CRM Code editor

                                                                                                              Hi Team, Is there any plans for Dark mode in Zoho creator / Zoho Crm code editor and development pages in pipeline?
                                                                                                            • Is there a way to make a button scroll down?

                                                                                                              Looking to have a button on a landing page scroll down to another section on the page. Any recomendations outside of coding?
                                                                                                            • Collective-booking event not added to all staff calendars

                                                                                                              We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it
                                                                                                            • ZOHO Android Client

                                                                                                              Hi, I installed the Android app, but it had an issue, so I reinstalled it. I was able to add multiple accounts, but now when I add the next account, it just duplicates the one I already have and will not even allow me to enter the info for another account.
                                                                                                            • I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.

                                                                                                              Hello Zoho Team, Current Limitation: When I enable the pre-chat form under Brands > Flow Controls to collect the visitor’s name and email, it gets applied globally across all channels, including WhatsApp, Messenger, and Instagram. This doesn't quite align
                                                                                                            • Enhance Barcode/QR Code scanner with bulk scanning or continuously scanning

                                                                                                              Dear Zoho Creator, As we all know, after each scan, the scanning frame closes. Imagine having 100 items; we would need to tap 100 times and wait roughly 1 second each time for the scanning frame to reopen on mobile web. It's not just about wasting time;
                                                                                                            • Non-depreciating fixed asset

                                                                                                              Hi! There are non-depreciable fixed assets (e.g. land). It would be very useful to be able to create a new type of fixed asset (within the fixed assets module) with a ‘No depreciation’ depreciation method. There is always the option of recording land
                                                                                                            • Managing Rental Sales in Zoho Inventory

                                                                                                              I am aware that Zoho Inventory is not yet set up to handle rental sales and invoicing. Is anyone using it for rentals anyway? I'd like to hear about how others have found work arounds to manage inventory of rental equipment, rental payments, etc. Th
                                                                                                            • Megamenu

                                                                                                              Finally! Megamenu's are now available in Zoho-Sites, after waiting for it and requesting it for years! BUT ... why am I asked to upgrade in order to use a megamenu? First: Zoho promised to always provide premium versions and options for all included Zoho-applications
                                                                                                            • Zoho Flow to Creator 3001 Respoonse

                                                                                                              I have updated my Flows with the new V2 connection to Zoho Creator, but now some Flows do not work. They take in data from a Webhook and are supposed to create a record in Creator, however creator returns a 3001 message along with a failure, but I cannot
                                                                                                            • File Upload to Work Drive While Adding Records in Zoho Creator Application

                                                                                                              Hi I am trying to set a file attachment field in zoho creator form, to enable the user to upload a scanned document from their local pc. The file should be uploaded to zoho workdrive and not to the default zoho creator storage. The file link should be
                                                                                                            • Why not possible to generate?

                                                                                                              Using this https://desk.zoho.com/DeskAPIDocument#TicketCount#TicketCount_Getticketcountbyfield on my ZML script url :"https://desk.zoho.com/api/v1/ticketsCountByFieldValues?departmentId=XXXXXXXXXXX&accountId!=XXXXXXXXX&customField1=cf_country_1:XXXXXX&field=overDue"
                                                                                                            • email

                                                                                                              Hi My crm email is not working, can you check, I have zoho one account.
                                                                                                            • Need option to see Mass Emails & Cadences in Gmail Outbox OR a dedicated Zoho Outbox

                                                                                                              Hi everyone, Right now, when we send 1:1 emails from gmail (with gmail API connected to Zoho CRM), those emails appear both in gmail's sent folder and in Zoho CRM. That works well. But when we send Mass Emails or Cadence emails form Zoho CRM, they are
                                                                                                            • I can't found API for Sales Receipts

                                                                                                              Hello May you please help me to find an API document for Sales Receipts to get data and retrive a custom fields like Invoice and credit notes Regards
                                                                                                            • Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs

                                                                                                              Hello everyone! Welcome back to another post in our Kaizen series. In this post, we will look at how you can manage picklist fields in Zoho CRM using APIs. This topic was raised as feedback to Kaizen #200, so we are taking it up here with more details.
                                                                                                            • Multiple Vendor SKUs

                                                                                                              One of the big concerns we have with ZOHO Inventory is lack of Vendor Skus like many other inventory software packages offer. Being able to have multiple vendor skus for the same product would be HUGE! It would populate the appropriate vendor Sku for
                                                                                                            • Internally created tickets

                                                                                                              Hi there When tickets are created internally on-behalf of customers - there is nothing to show that the ticket was created by an internal agent. This means, that it's easy for our agents to confuse tickets which were created by internal team members and
                                                                                                            • Automatically change website passwords

                                                                                                              Hi everyone, We just switched to a Professional package to also use the "Automatically change website passwords" function. But I cannot find anything about it, how to use it, anywhere. Does anyone know how I can use this function? Best, Caspar
                                                                                                            • Change Invoice Prices for an Effective Date

                                                                                                              Hi, It would be a really good feature to be able to change the prices on invoices/recurring invoices from an effective date in the event of price increases. For instance, I am in the process of increasing prices that will be effective from a specific
                                                                                                            • "Other Current Asset" accounts as "Paid Through" accounts in Expense

                                                                                                              It would be incredibly useful to be able to assign accounts of type Other Current Asset as Paid Through accounts in Expense. Currently, Other Current Liability are permitted as Paid Through Accounts. This makes sense, as Credit Cards are current liabilities.
                                                                                                            • Multi column open text questions that allows respondents to add rows for additional information

                                                                                                              I need to create a question that has 2 columns with open text, but I also need to allow respondents to click a "+" button, or something similar, so that they can add additional information if they choose to. I've tried using the Multiple Textboxes type
                                                                                                            • Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns

                                                                                                              Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automated
                                                                                                            • Découvrons les détails qui simplifient vos journées de travail avec Trident

                                                                                                              Nous nous installons dans des routines efficaces et rodées avec le temps. Chaque matin, nous ouvrons nos e-mails, passons aux messages, consultons notre agenda, puis attaquons nos tâches. Ce processus nous semble maîtrisé, mais est-il réellement optimisé
                                                                                                            • Issue with Purchase Rate Showing as “0” After Importing Items List

                                                                                                              Dear Zoho Books Support Team, Good day. I’m reaching out regarding an issue I’m facing while importing my items list into Zoho Books. Despite mapping all fields correctly and including the purchase price for each product in my Excel file, the Purchase
                                                                                                            • API for Task Entity in Zoho Books

                                                                                                              I’m working on automating task creation in Zoho Books via a custom button in the Bills Module. The goal is to create a task in the Tasks Module and assign it to the Finance Team, so they can track progress efficiently. While reviewing Zoho Books documentation,
                                                                                                            • create invoice in zoho books from the zoho forms

                                                                                                              Is there a native way to have create invoice in zoho books, when zoho form is completed?
                                                                                                            • Next Page