Zoho Creator Upcoming Updates - December 2023

Zoho Creator Upcoming Updates - December 2023

Hello all!
2023 proved to be an action-packed year for us at Zoho Creator. Riding that momentum, we're geared up to conclude the year with a bang!
Here are this month's top highlights:
  • Zia Assistant powered by OpenAI
  • Custom APIs
  • Support ticket tracker
  • Backup expiration for C5
- - - - - - - - - -

Now let's dive in and explore each of these updates in more detail!

Zia assistant powered by OpenAI

Staying at the forefront of the AI revolution, our very own intelligent assistant, Zia, is about to get even smarter with its new integration with OpenAI—enabling you to harness the potential of AI to simplify application and form creation.

Create applications using AI
Zia now empowers you to construct applications even more rapidly. Simply communicate your app's requirements to the AI and it will assist in assembling the appropriate components, seamlessly bringing together a fully functional application.

How does it work?
Going forward, while creating a new application, you'll be shown an option to Create using AI. Just describe your app in a few words—like "school management"—and Zia will come up with relevant use case suggestions for your input and can create an application schema with necessary forms and form fields to accelerate application development.


Create forms
Zia will now be able to assist you in effortlessly building professional looking forms.

How does it work?
When using AI to create a form, you can simply describe it briefly, and the AI will provide you with suitable field suggestions for it.


Next-field suggestions
Zia will intelligently propose the most probable next fields, streamlining the form building experience and making it more intuitive and efficient.

How does it work?
Once you drag and drop a field into the form builder, Zia will instantly come up with field suggestions that could be added next.


How does it benefit you?
Leveraging Zia, powered by OpenAI's capabilities, you can expect heightened productivity and a user-friendly experience, speeding up the application development process. 

Applicable for: C6
Availability: All DCs
Released on: 18-Apr-24
Reference: Understand Zia features in Creator

- - - - - - - - - -

Custom APIs

Although Zoho Creator offers an extensive array of APIs, your business requirements might extend beyond the current supported features. Enter Custom APIs. These are designed to allow you to expand Creator's standard capabilities by crafting your logic and effortlessly invoking it elsewhere. 

All you'll need to do is write your code as a custom function and use the soon-to-be launched API builder to easily create custom APIs based on it.

Where will it be found?
Once launched, the Custom API will be located under the Microservices section. 

What will the API builder look like?
Here's a sample of our upcoming API builder:

The API builder will allow you to configure:
  • Method
  • Authentication
  • Users
  • Argument type 
  • Response codes and much more!

How does it benefit you?
Our Custom APIs offer an array of benefits, including heightened flexibility, improved functionalities, and tailored solutions designed to meet your unique business challenges.

Applicable for: C6
Availability: All DCs
Released on: 05-Jan-24
Reference: Understand Custom APIs

- - - - - - - - - -

Support ticket tracker

A few months back, we introduced our AI-powered Zia Help Assistant, and now we're delighted to unveil enhancements to make it even better. The Support section within the Help Assistant has undergone a significant revamp, allowing eligible users to conveniently track the support tickets they've raised. 

Where will it be found?
Once released, you'll see a View and track your tickets option under the Support section.


When you click on it, you'll be presented with a list of tickets you've opened. Further, when you click on any of the tickets, you'll be shown detailed information regarding your ticket, as seen below:


How do I benefit from this?
The support ticket tracking feature will be accessible exclusively to users within paid support plans. Our goal is to achieve greater transparency, reduce uncertainty, and enhance overall satisfaction by providing this capability.

Applicable for: C6 users with Premium and Enterprise support plans
Availability: All DCs
Released on: 05-Dec-2023

- - - - - - - - - -

Backup expiration in C5

Our backup feature is a robust tool designed to help you protect your applications. It allows you to schedule regular backups, create versions, easily download backup files, and efficiently restore your applications when necessary. 

While the expiry date option for backups was previously exclusive to C6 users, we're excited to announce that this feature will now be extended to C5 users as well. 

Where will this option appear?
When this feature is released, upon creating a new backup, you'll notice the Delete Backup After option within the New Backup popup.


Note:  
Once the feature is released, then all existing backups that have already been created will automatically have a 6 month expiration date, set from the live date.

How do I benefit from this?
Apart from creating a level playing field for C5 users, this also helps them gain a higher level of data management control. The introduction of expiration date settings for backups offers increased flexibility and control.

Applicable for: C5
Availability: All DCs
Released on: 05-Dec-23
Reference: Backup and Restore apps

- - - - - - - - - -

December's updates conclude our 2023. With eager anticipation for what 2024 holds, we're thankful to be sharing this incredible journey with you. Wishing you a delightful holiday season and a prosperous New Year ahead!

Regards,
The Zoho Creator Team

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Introducing Zoho Creator's 2025 Release Projection 2

                                                            Hello Creators! I'm Prakash, from the Creator product management team, and today I'm delighted to unveil our next set of features as part of Release Projection 2 for 2025. With thoughtful analysis and planning, we've curated powerful new capabilities
                                                          • Zoho Creator - 2023 Release Projection 1

                                                            Hello everyone! A very Happy New Year to you and your family. Hope you're all good and having a great time using Zoho Creator to make your lives easier and your businesses prosper. 2022 was an action-packed year for us at Creator, and we hope to continue
                                                          • Zoho Creator User Group meetups in a city near you! - Oct - Nov, 2023

                                                            Greetings from the Zoho Creator team! We're hosting a series of Zoho Creator meetups in various cities across the globe, and we'd love to meet you there! Our meetups are a great opportunity to network with industry peers, exchange ideas and best practices,
                                                          • Zoho Creator - 2023 Release Projection 2

                                                            Hello everyone! Time truly flies when you're having an incredible journey, and today we mark the completion of an eventful and action-packed six months. It feels like just yesterday when we embarked on this adventure together with the launch of our new
                                                          • Upcoming Updates - August 2022

                                                            Hi all, Greetings from the Zoho Creator team! Today we've got news for you on some exciting updates. And rest assured— there’s more to come! In this post, we'll be going over the upcoming features and improvements for this month as mentioned below. A


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方







                                                                                                            • Recent Topics

                                                                                                            • Issue in Zoho People Regularization – Incorrect Hour Calculation

                                                                                                              I have noticed that when applying attendance regularization in Zoho People for previous dates, the total working hours are not calculated correctly. For example, even if the check-in is 10:00 AM and check-out is 6:00 PM, the system shows an incorrect
                                                                                                            • Free Webinar : Unlock AI driven business insights with Zoho Inventory + Zoho Analytics

                                                                                                              Are you tired of switching between apps and exporting data to build customized reports? Say hello to smarter & streamlined insights! Join us for this exclusive webinar where we explore the power of the Zoho Inventory–Zoho Analytics integration. Learn
                                                                                                            • Allow Multiple usage units to items while adding them to sales/purchase transactions

                                                                                                              The usage unit of items added in zoho books are static right now and can not be changed. But certain items are received or sold in multiple usage units. One example is fabric. It can be bought in Meters, inches, kgs or other units. Another example would
                                                                                                            • PO receive quantities

                                                                                                              At last, Zoho has finally got around to allowing us to receive a larger qty than recorded in the PO :-) Saves us all from editing the PO's before receiving larger quantities ( usual for us ) ! It's still in "beta" but available upon request, I've tested
                                                                                                            • Analytics : How to share to an external client ?

                                                                                                              We have a use case where a client wants a portal so that several of his users can view dashboards that we have created for them in Zoho Analytics. They are not part of our company or Zoho One account. The clients want the ability to have user specific,
                                                                                                            • Reference Deal Categories in Deluge

                                                                                                              Hello, Is there a way to reference Deal Category in deluge functions? So for our Deals, we have several different WON stages in a pipeline.  Rather than type each stage into our functions, we'd like to be able to reference the Deal Category.  Similar
                                                                                                            • Users Name & Email in Reports

                                                                                                              Hi, I would like to show the Users Name from their Zoho Acount in All Entries/Reports as well as the current Account Email. Thanks Dan
                                                                                                            • Presenting ABM for Zoho CRM: Expand and retain your customers with precision

                                                                                                              Picture this scenario: You're a growing SaaS company ready to launch a powerful business suite, and are looking to gain traction and momentum. But as a business with a tight budget, you know acquiring new customers is slow, expensive, and often delivers
                                                                                                            • Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

                                                                                                              Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals
                                                                                                            • Workflow Creation with Zia gets stuck

                                                                                                              It gets stuck here:
                                                                                                            • Unable to Add Asset to Work Order Due to Different Contact and Company

                                                                                                              Hello Zoho Team, I’m facing an issue in our environment related to asset linking in Work Orders. Here’s the situation: When our engineers go for field activities, they initially create the Work Order using the salesperson’s contact details. After completing
                                                                                                            • I NEED MORE CUSTOM FIELDS!!!

                                                                                                              Why can I only have 60 custom fields! It's not enough. I want another 100 extra custom fields to do what's necessary for my business! I'm sure I can't be the only one with this problem!!! How hard would it be to fix this? Just fix it for me please at
                                                                                                            • Zoho Webinar et Zapier : de la prise de rendez-vous aux relances — une automatisation performante

                                                                                                              Organiser un webinaire réussi et gérer efficacement les participants peut être un véritable défi. Avec Zoho Webinar et Zapier, vous pouvez rendre vos processus plus simples. Vous gagnez du temps en automatisant les tâches répétitives. Résultat : une expérience
                                                                                                            • Ticket Stages Report

                                                                                                              From data to decisions: A deep dive into ticketing system reports Ticket stages refer to the series of transitions from the moment a support ticket is created until it is closed. It moves through various stages based on the actions taken at each preceding
                                                                                                            • 【参加無料】今年最後のZoho ユーザー交流会|東京・大阪・名古屋で開催! 活用事例&ユーザー同士の情報交換

                                                                                                              ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 11月に東京、大阪、名古屋の3都市でZoho ユーザー交流会を開催します! 毎回ご好評いただいている本イベントでは、実際の Zohoユーザーによるリアルな活用事例の共有や 参加者同士でノウハウを交換し合うグループワークを予定しています。 「他社の活用を参考にしたい」「Zoho をもっと使いこなしたい」方にぴったりの場です。 初参加の方もぜひお気軽にご参加ください! ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー
                                                                                                            • Slow Performance on desk.zoho.com. 11/3/2025

                                                                                                              I’m not seeing any active service alerts for desk.zoho.com, but everyone on our account is currently experiencing very slow load times when opening or navigating tickets. We’ve already tried the standard troubleshooting steps — clearing cache and cookies,
                                                                                                            • Create View to See Tickets Closed within the last 3 days

                                                                                                              I'm trying to create a view in Zoho Desk that shows me "recently closed ticket," which I will define as tickets closed in the last 3 days. I want this view to update so that whenever I click to view it is recalculates and shows me tickets closed within
                                                                                                            • My notes from the past 2 months have disappeared

                                                                                                              Hola, necesito ayuda urgente. Hoy, al iniciar sesión en mi Zoho Notebook como todos los días, me llevé una gran sorpresa al descubrir que todas mis notas de los últimos dos meses habían desaparecido. Estas notas son muy importantes para mí, ya que uso
                                                                                                            • Recurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps

                                                                                                              We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurring
                                                                                                            • Export your notes from Notebook!

                                                                                                              Dear users, The long awaited feature is now live. Yes, you can now export your notes from Notebook app in bulk. But the feature has just started with web app alone for now. You can try the export feature as mentioned below: Go to our web app, https://notebook.zoho.com Go to 'Settings' > 'Export' Now, select the format: You can select either ZNote or HTML Once done, you can use the same to import or can have this a local backup of your notes. Note: Export for other platforms are in development and
                                                                                                            • Dissociate account from contact

                                                                                                              Hello, When I make the call through the API to "Dissociate account from contact" using, /api/v1/contacts/**integer**/accounts/**integer**/dissociate I get this response back, 422Unprocessable Entity (WebDAV) (RFC 4918) { "errorCode": "INVALID_DATA", "message":
                                                                                                            • Zoho Desk and Zoho People Integration - is it possible in order to alert whether an agent is available

                                                                                                              Hi, We use Zoho People for our employees to log absence (Paid Time Off etc). I was wondering if it was possible that this information can be shared in to Zoho Desk, so that when allocating a ticket to an agent, if they are on leave there is an onscreen
                                                                                                            • Add Save button to Expense form

                                                                                                              A save button would be very helpful on the expense form. Currently there is a Save and Close button. When we want to itemize an expense, this option would be very helpful. For example, if we have a hotel expense that also has room service, which is a
                                                                                                            • Call transcrition working for ringcentral?

                                                                                                              I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works. Excellent instructions here: Call
                                                                                                            • Issue with Booking Confirmation Page Not Displaying, Leading to Customer Anxiety and Unnecessary Support Calls

                                                                                                              I am writing to express my growing concern regarding the confirmation process in Zoho Bookings, particularly the inconsistent display of the confirmation page after a successful payment. As a mobile service provider, I rely on Zoho Bookings platform for
                                                                                                            • How to Send Email from within a custom module (with or without an email template)

                                                                                                              It is possible to send an email from the Deals module. However, I can't find a way to send an email from any of our custom modules. I have tried adding an email field to the modules (even though we don't really want one or need it there). That doesn't
                                                                                                            • Zoho Inventory - Managing Items With Multiple Suppliers

                                                                                                              Hi community, I'm working on a project at the moment for a car parts wholesale business. Each Item (part) has its own original manufacturer part number (sometimes more than one part number for the same item). When purchasing parts from 3rd party suppliers,
                                                                                                            • How do I see the total leads during a certain period?

                                                                                                              I understand I can get the count of leads and potentials but the total number of leads in a certain period should be equal to Leads+potentials because when we convert a lead it gets moved to potentials and no longer exists there. is there a way i could
                                                                                                            • Where is the Global Search field?

                                                                                                              I am looking for an alternative to SF.com. Zoho CRM seems to be work fine, and be customizable in terms of the fields and reports. But there's one big thing missing and it's going to prevent us from using it: there's no global search box at the top of
                                                                                                            • API 500 Error

                                                                                                              Hello amazing ZOHO Projects Community, I get this message. How can we solve this? { "error": { "status_code": "500", "method": "GET", "instance": "/api/v3/portal/2010147XXXX/projects/2679160000003XXXX/timesheet", "title": "INTERNAL_SERVER_ERROR", "error_type":
                                                                                                            • In place field editing for candidates

                                                                                                              Wondering about any insight/best practices for efficiently updating candidate records while reviewing them in a Job Opening pipeline. We can do in-field editing (e.g. update job title or City) only when we have the full candidate record open, however
                                                                                                            • Default tax type for mileage?

                                                                                                              Where we are, mileage includes a government tax. Is there any way to set a default tax for the Personal Car Mileage category of expense? (Or any other way?)
                                                                                                            • Show price book list price

                                                                                                              When using price books, once you add products to the price book in the Products related list you can display the Unit price which is the default list price; however, there is no option to show the price book list price. To see the price book list price
                                                                                                            • Cliq File Upload

                                                                                                              While uploading large file like 500MB, it takes time, that fines. But if you resize window or move window in other screen, that uploading disappears. After upload complete & sent it will be visible
                                                                                                            • Zia Actions: AI-powered Workflow Automation for Faster and Smarter Execution

                                                                                                              Hello everyone, Workflows got a notch better with AI-based actions. Actions such as field extraction, prediction, auto reply, and content generation facilitate quick execution with improved speed and accuracy. Zia can intercept useful details in newly
                                                                                                            • Constant color of a legend value

                                                                                                              It would be nice if we can set a constant color/pattern to a value when creating a chart. We would often use the same value in different graph options and I always have to copy the color that we've set to a certain value from a previous graph to make
                                                                                                            • What's New in Zoho POS - October 2025

                                                                                                              Hello everyone, Welcome to Zoho POS's monthly updates, where we share our latest feature updates, releases, changes, and more. Let’s take a look at how October went. Process returns for refunds, exchanges, or offer store credit Returns and exchanges can
                                                                                                            • Loan and purchase

                                                                                                              My husband is lending me mobey to buy a vehicle intersst free ... I need to know how to record the cash receipt and how I pay it back... the money is for a vehicle do I just post the invoice for that as I normally would usung the loan money to pay for
                                                                                                            • Zoho Connect Module in Zoho Trident

                                                                                                              Hi I really like where Zoho Trident is going. Having Mail and Cliq in one place is especially powerful. However, Zoho Connect really needs to be included to make this a true communication and collaboration hub. I would like to request that Zoho Connect
                                                                                                            • Zoho FSM API Delete Record

                                                                                                              Hi FSM Team, It would be great if you could delete a record via API. Thank you,
                                                                                                            • Next Page