• Gantt: It provides a timeline view of the service appointments. Each service appointment is represented by a horizontal bar that spans the duration of the service appointment, making it easy to see when jobs start and end. Thus, it provides you with a real-time view of the progress of service appointments.
  
  
• Map: Each work order or appointment is represented by a marker on the map, making it easy to visualize where service calls are located. Technicians' locations are tracked in real-time using GPS, allowing dispatchers to see where each technician is at any given moment. This allows for real-time tracking and efficient resource allocation.
  
  
• Calendar: Here, you can view all the appointments to which service resources have been assigned, Holidays in the organization, and the Time Off taken by the resources.  You can view all the service appointments on a day irrespective of the service resources or territories. You can also see the details using the Month, Week, Day, and List views. 

Optimal Job Assignment

Comprehensive View of Appointments 

To quickly view an appointment's details, simply hover over the entry. For a more comprehensive look, hover over the entry and click on . A bird's-eye view of the grid view also lets you assess the statuses of the service appointments as indicated by the color of the header of each entry.

Filter And View Relevant Information 

• Using the Service Resources List, filter the appointments based on whether they are assigned to an agent or crew.
  
• If you want to see the entries based on Scheduled/Actual Date/Time, choose Schedule or Live from the Appointment Date/Time filter.
  
• Use the Time Range filter to choose a Day, a Week, or 4 days for which you want to see the service appointments.
  
• If a service appointment does not belong to the territory chosen in the Service Resources List, then the service appointment entry will have grey background with an orange tip on the top left corner.