Creating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.Enabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?Oauth flow
When I start the OAuth flow - if I state that I want scope Desk.basic.READ then description in the authorization page says: Write basic desk data such as organizations,agents,departments,roles,profiles,licence It should be Read and not Write. Says the same thing when I change the scope to Desk.basic.WRITE... You can see in the attached screenshot the relevant part of the URL and the marked line in the authorization text. Am I missing something?We are not able to create ticket with API in Zoho Desk
Hello Team, We are using woocommerce and would like to create ticket in zoho desk once new order is received in woocommerce. We tried out two types of integration solutions to achieve the above workaround. 1) Zapier Problem: The problem is with "contactId" field, if we do select existing ZohoDesk customers from dropdown then ticket is created successfully but it won't work if we are taking billing email as custom field from woocommerce webhook by selecting option "Use a Custom Value (advanced)" Error:C# Web API - Oauth authorisation grant issues
Hi, I am writing a C# web api to integrate with Zoho Desk to raise tickets. I have attemped to authenticate via oauth but could not get past the inital auth grant step as the response from the Zoho api is a full html web page in the body of the response? As far as I could determine, this is designed so that user logs in to confirm the auth grant (is this assumption correct)? But as I am calling this programatically, there is no user involved so, I cannot get past this step? Have I made a mistakeHow to generate oauth access token in one step - bash script
I need to embed zoho tickets in some bash script using tickets api but the main problem is token generation. Zendesk provide one token which we can use it everytime when we make request but here in zoho we have to go through two step gui process to generate auth token which is not feasible if i have to show tickets in my admin panel because oauth token have expiry time and refresh token can only be used 10 times, I guess ? So i basically want to know that if i can somehow generate token with theHow to query with custom fields ?
1- If i am fetching all tickets then it won't show me custom fields. How can i do that ? 2- I need to query my result with the help of custom fields ? It is very urgent.Problems with using Limit parameter
Hello, This is related to pointers that were shared in a previous question submitted to the community at the following link: https://help.zoho.com/portal/community/topic/desk-api-list-all-tickets. Found this very useful but it doesn't seem to work on my end. After trying the two examples above with parameters: <from=1&limit=99> and <from=100&limit=99> as well as other parameter values, the queries complete with the following error message every time: {"errorCode":"UNAUTHORIZED","message":"You areLinking CRM contacts and accounts to Desk via API
Hello, My system has a set of accounts and contacts that I would like to sync with Zoho Desk and Zoho CRM using the APIs provided. I have already written code that syncs my accounts and contacts with Zoho CRM and now I am trying to do the same with Zoho Desk. The problem is when I link them with the GUI provided the Desk records have zohoCRMAccount and zohoCRMContact parameters that I can't seem to be able to set via the Desk API. Is there some way I am missing to set these parameters via the DeskAPI v2 oauth Response Time Zoho Desk
Hello, i am using oauth v2 api with a create,update - contact, tickets and comments. so, ZohoDesk issue is : i call this api in loop (Multiple Time). so it takes a many time for giving response. if i have insert a 12-15 records then it takes a approx 10 to 15 minutes. so any solution are available. Thanks, Ankit VyasProblem to sendReply INTERNAL_SERVER_ERROR
We try to send by API https://desk.zoho.com/api/v1/tickets/{ticket_id}/sendReply but it tells us "{ "errorCode": "INTERNAL_SERVER_ERROR", "message": "An internal server error occurred while performing this operation." } . In the header are the values of orgId and Authorization and in the body by raw (json) the list of parameters like : { "channel" : "MAIL", "to" : "algo@correo.cl", "fromEmailAddress" : "soporte@otrocorreo.cl", "contentType" : "plainText", "content" : "We haveRemote authentication next steps?
I've got domain mapping done and applied according to Domain Mapping area. However, when going to setup remote auth, seeing a message to complete Domain Mapping. Confused..is it not already setup when domain mapping shows all good?Deleted Contact returns 200 status, allows creating a ticket, shows "NULL" in ZohoDesk for contact
Hi Team, We have noticed a bug in the API with regards to contacts that have been deleted. If a contact is deleted via ZohoDesk, the API still returns them as existing when querying directly on the contact ID via the API. (request returns a 200 status and the contact object with no indication that it has been deleted) The API then allows for the creation of a ticket with the contactId specified as that deleted contact. Within Zoho desk, the ticket shows as existing, though the contact has some completeGet CRM ID from Desk Contact with API
Hello, i have over 7.000 Contacts in CRM. This Contacts are Pushed in Zoho Desk every hour via the Intergration. I have a custom Mudule in CRM with Contacs linked in it. now i must create Tickets over the API with these in CRM stored Data in Zoho Desk, with the Zoho Creator. My Problem now is, that i cant link the CRM Contacts with the Support Contacts with an ID. In Reports i see the field "CRM ID" in Zoho Desk Contacts, but i cant get this over an API Call. what i get if i seach in the Desk APICan`t add Timentry to Ticket via API
Hallo, at the 08. August, i build a Creator Function, that added timeentrys to a Ticket on form input. This works fine. NOW i must use this function, but i become the Error: "Problem occured while processing the request" my Code: ticketmap = Map(); urltwo = "https://support.zoho.com/api/xml/timeentry/addrecords"; XMLticketRequest = "<timeentry><row no=\"1\">"; XMLticketRequest = XMLticketRequest + "<fl val=\"Ticket Charge Type\">" + "Customer Service" + "</fl>";Description Field is null
Hi, When I use the GetRecords method with the "Requests" module, the "Description" field value is always [null]. If I check the Request values by using the GetRecordsById method, the Description field value is correct. I consider this as a bug. Can you please check? Thanks, DirkEmails not reaching Desk/Support Tool
I haven't been receiving emails all weekend into the DESK tool. I checked my inbox and it looks like they are being denied somewhere. Here is the response I'm getting back. Something like this happened over the holidays as well and it took Zoho a few days to figure out the issue. Please let me know if anyone else has had this issue and knows what is wrong? From: Mail Delivery Subsystem <mailer-daemon@googlemail.com> Date: Sun, Feb 5, 2017 at 8:47 PM Subject: Delivery Status Notification (Failure)Getting a 404 from jquery-3.1.0.min.js in zsfeedbackinit.js when try to load widget.
In the Chrome web dev tools: zsfeedbackinit.js:1 GET http://localhost:3000/[my app details]/jquery-3.1.0.min.js 404 (Not Found) I am copy/pasting my "widget" from zohodesk into the page and getting this error. This error implies to me that zsfeedbackinit.js is trying to load jquery using the current URL as a base and not with the information that is passed into it. The application is already loading the version of jQuery that comes with Rails 4.2.7.1, which is an older version. Any suggestions forThe new UI Support and CRM
1. Do I have to do something in Support to activate the new UI? I have it in CRM. 2. When I integrate with CRM it only import from CRM. In the instructions it would with the new UI also update CRM (2-ways). But it wont work? What should I do to get it to work? Have the same db, email and referens API.Problems with Zoho Writer Online Word Processor, please help!
I need someone to explain to me why Zoho writer - online word processor keeps telling me that it cannot save my docs. Then when I have written 12-14 pages and try to spell check or look it over to print, it tells me to open it up in PDF file because the words are "hazy", I mean really. This is my third book I have written and never have I had so many problems. While I am writing it will have a pop-up stating "It ( Zoho is having a problem saving my work, I need to stop and try to save it before it
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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Trying to access records in a custom module in Zoho Desk and not having luck
I've built a custom module in Zoho Desk and am using a custom function to query the records in the module and I'm not having any luck. The only way I have found to retreive a record is by getting it by its recordID (the long zoho assigned one). The functionagentid : Where to find?
I've been looking around for this agenId to check for the total ticket assigned on a specific agent url :"https://desk.zoho.com/api/v1/ticketsCountByFieldValues?departmentId=351081000000155331&agentId=35108xxxxxx132009&field=statusType,status" type :GETSend Email reply on behalf of Agent
Hi, When using the send email reply via the API I can set the reply on behalf of the customer by using impersonatedUserId in the header of the API call. Is there a way to do this for Agents too? I need to be able to send an email reply on behalf of anIssue updating Multi-Select Picklist via API (saves as string instead of checking boxes)
Hi everyone, I'm hoping someone can point out what I'm doing wrong here. I'm stuck trying to update a custom multi-select field via the Desk API and it's driving me a bit crazy. I have a multi-select picklist called "Buy years" with options like 2023,
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