Get all the tickets in a custom View where modifiedTime is greater than 1 day
Hi, My issue is that I need to retrieve all tickets in a View that the modified time is more than a 1 day for example. With the search tickets Api I can't filter by viewId. and with https://support.zoho.com/support/APIDocument.do#Tickets_Listalltickets I can't filter using for example the Param Name modifiedTimeRange How can I achieve this? Regards, EvelioUpdate to Attachment APIs
As part of our regular enhancements to APIs, we have now changed the way responses are served when the resources you try to fetch do not contain attachments. Earlier, if the resource you tried to fetch did not contain an attachment, the response would return the 204 (No Content) status code. Going forward, in such cases, the response would return the 200 (OK) status code along with { “data” : []}. This change applies to APIs related to ticket attachments, contact attachments, account attachments,Create Ticket for an agent using ZOHO Desk API
Hi, I am trying to integrate my PBX system with ZOHODESK . Below is my scenario: When Incoming Call is received by agent suppose [Ext. No. 2001], PBX API will send data to my web APP with following information Caller ID , Agent ID . Now I want to send this information to ZOHODESK and create ticket as Caller ID as Subject and Agent ID i.e 2001 is used to assigned ticket to him. Could you please help me regarding ZOHO DESK API which can help me to accomplish above scenario. Regards, Team GogaList all mails by mail-adress
Hi, in our admin portal we now want to list all mails of a customer from the support portal, so best the complete dialogue between the customer and the support employee. But I can't find my way around the API-Doku https://desk.zoho.com/DeskAPIDocument, there is neither an entity "Customer" to find out a possible customer ID via e-mail address, nor an entity "Mails" to read all mails by customer ID. Is this documentation the right one for the support system at all? Thank you!Introducing Limit Ranges for List Comments/Conversations APIs
Dear Zoho Desk users, This is to inform you that we are introducing two ranges for the limit query parameter used in list comments/conversations APIs across modules. The details are as follows. The range for the following APIs is 1-100. If you do not pass a value for the limit parameter in the API request, the default value of 50 is considered. List ticket comments - /api/v1/tickets/([0-9]+)/comments Get ticket comment history - /api/v1/tickets/([0-9]+)/comments/([0-9]+)/history List task commentsEnhancement to Agent-/Team-Related Permissions and Corresponding API Changes
When it comes to data security, it is not just the personal information of customers that must be kept secure and confidential. Your agents' personal information is equally important too. The more personal information you collect, the higher the risk of the information getting exposed or falling into the wrong hands. Therefore, establishing robust data security measures to safeguard the agent information stored in your help desk is critical. To that end, we are excited to introduce a more granularFinal Reminder about API Deprecation
Dear Zoho Desk users, This is the final reminder about the deprecation of our old APIs. About 11 months ago, we announced that our XML/JSON APIs will be deprecated and we informed you all to switch to the new REST APIs as quickly as possible. In later announcements, we also mentioned that integration tasks in custom functions must also be modified as part of this API transition. The sunset date we mentioned in our announcements - August 17th, 2019 - is just 10 days away. After this date, the oldFile upload to Ticket api not working
Hi, I am trying to use the upload api (https://accounts.zoho.com/api/v1/uploads) to upload a file, so that I can attache it to zoho ticket. But this upload api always returns status_code = 405 message, event though the HTTP status code is 200 OK. Let me know what is the issue. I have attached the image about how I am calling the api through postman.To use email as archive only, no action required
I have a mail box which we need to add to ZOHO desk. The given mail only have auto update with a simple attachment for reference. The agent should be able to access these attached or mail for reference and can be forwarded.We are not able to create ticket with API in Zoho Desk
Hello Team, We are using woocommerce and would like to create ticket in zoho desk once new order is received in woocommerce. We tried out two types of integration solutions to achieve the above workaround. 1) Zapier Problem: The problem is with "contactId" field, if we do select existing ZohoDesk customers from dropdown then ticket is created successfully but it won't work if we are taking billing email as custom field from woocommerce webhook by selecting option "Use a Custom Value (advanced)" Error:How to configuar JWT auth for zoho desk ASAP in android ?
I am want to setup zoho desk sdk in my android application But problem occurred in JWT authentication part in sdk From the documentation For setup jwt auth i setups jwt endpoint based on this docs https://help.zoho.com/portal/kb/articles/jwt-for-authenticating-users-in-the-asap-add-ons#How_does_a_JWT_work . The actual problem at not fully explained documentation at https://www.zoho.com/desk/developers/asap/mobile-sdk/android/authenticating-users-in-the-sdk.html#android_authenticating_users_in_the_sdkDesk API - getting ticket by ticket number
Using the Desk API - How would I go about searching for a specific ticket - no matter what department - and display the ticket number and the subject of the ticket? For instance if I had a search box on my website and I entered 71245 I would want it to return #71245 - Do you offer internet service in my area ^ Ticket Number - ^ Subject of ticket.Integrating Azure insights Exceptions with Zoho Desk
Hello there, I am in the need where I want to automate the system of creating tickets in Zoho desk where there is any exception tracked in Azure application Insights. Can you please guide me through how can I accomplish this. I am explaining in detail what I am trying to accomplish here: There is application in .net MVC which is connected with application insights. Whenever there is an exception tracked by Azure insights then it should create an Ticket in Zoho desk and assign to resource ( AllWill a Zoho Support plug in be made for Zapier?
Hi, at Zapier.com I can easily integrate a number of Apps with Zoho CRM, Creator and Invoices. Will a Zap be made available for Zoho Support in the near future?Changing the Response for Article Search APIs
As part of our effort to continuously improve our APIs, we recently discovered that the responses to our article search API did not provide all vital information related to help articles. So, we have decided to enhance the API by changing the response format. The response to this API used to be presented in the following format: { "data" : [ { "summary" : "test ", "modifiedtime" : "2017-11-30T09:26:03.000Z", "viewcount" : "0", "permission" : "ALL", "id" : "5000000009361",Zoho Desk Api customFields when creating ticket
Hi! I'm trying to create a ticket with customFields (i.e url) through API. It's only partially successfull because ticket is created but without customFields. Any idea why this happening?Nearing the Sunset Date for XML/JSON APIs
Dear Zoho Desk users, About 10 months ago, we informed that Zoho Desk’s old XML/JSON APIs will be deprecated completely. Adhering to the timeline mentioned in the post, we fully deprecated the old APIs in February. We have now stopped providing enhancements, issue fixes, or customer support related to these APIs. We would now like to just gently remind you that the sunset date for these APIs is August 17, 2019 — just a month and a handful of days away. Please switch to our new REST APIs as soonContact filter in Ticket list api in zoho desk
Hi is there a contact filter in list all tickets api in zoho desk. in the docs its not available. I need to list the tickets in my erp based on customer login so if the filter is not available is there some other option to get tickets based on contacts.OAuth token generation
I would like to be able to get an authorization code and access token offline which does not expire as I am making an integration between my application and zoho desk over API, therefore, no user consent to click accept. I am trying it now using postman but I am stuck. Please advise how to make it in script. ThanksC# Web API - Oauth authorisation grant issues
Hi, I am writing a C# web api to integrate with Zoho Desk to raise tickets. I have attemped to authenticate via oauth but could not get past the inital auth grant step as the response from the Zoho api is a full html web page in the body of the response? As far as I could determine, this is designed so that user logs in to confirm the auth grant (is this assumption correct)? But as I am calling this programatically, there is no user involved so, I cannot get past this step? Have I made a mistakeJavaScript error "event.data.split is not a function" on feedback widget
I am using zoho feedback widget. Getting below JS error from the included script Error: "event.data.split is not a function" on feedback widget Our application is prepared using Angular2 and we are just including default feedback widget code in the index.html page. Generated Code & Error: window.addEventListener("message",zsReceiveMessage,false); } else if (window.attachEvent) { // IE before version 9 window.attachEvent("onmessage",zsReceiveMessage ); } } //Function which receives and processesProblem about Zoho extension "Channel Integration"
Hi, I create a new fresh zet project by zet init and after that I've just open Resources.json and put something like { "channel":{ "channelLogoPath" : "/app/img/logo.png", "acceptAttachments" : false, "updateRecords" : true, "contentTypes" : ["text/plain","text/html"], "redirectUrl" : "https:/xxxxxxx", "includeQuotedMessage": false, "sync": { "push": "http://xxxxxxxxxxx", "pull": "http://xxxxxxxxxxx" } } } after that, I tried zet validate and then I got this error PluginManifest file validationforms system
can i add report form system on my website and howI need custom function to update the product name for multiple tickets at the same time
I need custom function to update the product name for multiple tickets at the same timeAPI Rate Limits to prevent DDOS blocking?
I know that, currently, there aren't any account-level API limits. However, when trying to make a few thousand requests in a couple of minutes - to import our current users using an automated system - I believe I triggered DDOS protections and we were unable to access Desk at all for a few days from our office What safe limit should I put on requests to prevent getting locked out in the future?How to generate oauth access token in one step - bash script
I need to embed zoho tickets in some bash script using tickets api but the main problem is token generation. Zendesk provide one token which we can use it everytime when we make request but here in zoho we have to go through two step gui process to generate auth token which is not feasible if i have to show tickets in my admin panel because oauth token have expiry time and refresh token can only be used 10 times, I guess ? So i basically want to know that if i can somehow generate token with theHow to query with custom fields ?
1- If i am fetching all tickets then it won't show me custom fields. How can i do that ? 2- I need to query my result with the help of custom fields ? It is very urgent.How to wire up Form with Desk, so when a user submit a form, it becomes a ticket automatically? or I am not using the correct approach?
Just really a very common help desk, that either when a user send a email to my agent's email, then a ticket automatically created and when replied or resolved the user get a email update, like how zendesk work. or just simply allow any user submit a form entry and it becomes a ticket... Do I have to develop this with the API instead?Is there a way we can redirect user to specific page with remote authentication?
Hi, We have enabled remote authentication on our company's internal application. We want to redirect users redirection to specific url as authenticated. For example, There is a Knowledge Base button on our internal application which is linked to Zoho KB portal. Is there any workaround that a user will visit Knowledge base portal as an authenticated user? Currently we can only redirect to Zoho Support Portal home page. but i want them to redirect to knowledge base page. ThanksHow to get all the accounts?
I'm new here. and i want to know how can i get all the accounts and contacts listed. basically i have to create a contact if there is no contact for a particular account, I have to create a contact using accountid. so, I am doing is simple. get each account_Id of all the accounts. check in contacts_id. that it exists or not. if not create a new contact using account_id create a token using account-_id and contact_id So, how should I get all the account ids that were created so far in zoho?Create Multiple Contacts at Once?
Hello! My name is Joshua Evans, posting from our API management account Is it possible to create more than one contact with a single API request? I understand that the API limits have not been implemented quite yet, but it would still be nice to save on request time and batch create these contacts Thanks!How to create a call activity through Zoho desk API
Is it posible to create a call activity through Zoho desk API?FTP Server Links
We require links on our Desk Portal to our secure FTP server for customers to download products. Looking at the Desk API's it appears we can use Account and Contact create/update events to create corresponding structures on an FTP Server which then would be accessed from links on the desk portal. Has anyone else enabled such functionality?Question about using Limit parameter
Hello, This is related to pointers that were shared in a previous question submitted to the community at the following link: https://help.zoho.com/portal/community/topic/desk-api-list-all-tickets. Found this very useful but it doesn't seem to work on my end. After trying the two examples provided in the above link, with parameters: <from=1&limit=99> and <from=100&limit=99> as well as other parameter values, the queries complete with the following error message every time: {"errorCode":"UNAUTHORIZED","message":"YouHow to query Zoho Desk Tickets within a specific range of ticket numbers or ticket ids?
Hi, We've been trying to return a list of tickets within a specific range, and the option of using <from=value1&limit=value2> seemed to help until we realized that by running the same query over and over again with the same filter values (value1 and value2), we ended up with different results (different ticket results). And this is because we're not filtering by ticket ids or ticket numbers specifically. There is a way to submit a GET request for one specific ticket at a time, and this is by addingHow can we sort query results?
Hi, We're submitting a GET request to return ticket numbers from Zoho Desk and were wondering how to sort the result sets? Say if we wanted to sort by ticketNumber asc? Or by ticketId,email,... Is there any way this can be done in cURL? Thanks for advising PQuerying tickets with simple Maths
Hi, How can we find out what the minimum ticketId or maximum ticketNumber that we have in our ZohoDesk? Thanks, PFilter zohodesk Accounts API based on created date
Hi, I am using ZOHO desk REST api for integration .But I am not getting any option to filter data based on datetime filter . Any reference on this requirment.Problems with using Limit parameter
Hello, This is related to pointers that were shared in a previous question submitted to the community at the following link: https://help.zoho.com/portal/community/topic/desk-api-list-all-tickets. Found this very useful but it doesn't seem to work on my end. After trying the two examples above with parameters: <from=1&limit=99> and <from=100&limit=99> as well as other parameter values, the queries complete with the following error message every time: {"errorCode":"UNAUTHORIZED","message":"You areCan Zoho Desk receive and process webhooks with a custom function sent by another system?
I'm trying to figure out how to update the status on Desk Tickets based on a webhook sent by another system. is this possible?Next Page
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.
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OAUTH2 isn't working with Power Automate and N8N (Zoho Desk)
Hello, I am trying to set up an OAuth2 connection to the Zoho Desk API, but the authentication flow fails immediately. I am experiencing this issue in two separate platforms: Microsoft Power Automate (using a Custom Connector) and n8n. Instead of beingUploading Files from uploads api
I tried uploading the image from the API call but its giving me unauthorized error even i have given valid token in header. After uploading i need that id to pass in create ticket api uploads but its not uploading that file. Please help me out in th[SOLVED] Getting 401 when trying to download ticket attachment via API
I'm able to use the API just fine to access ticket content. But I cannot download ticket attachment, keep getting 401 Client Error. Example: https://desk.zoho.com.au/api/v1/tickets/{ticket_id}/attachments/{attachment_id}/content?orgId={org_id} For headers,
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