Disappointing video resolution
We have been doing some live webinars and the picture quality seems really poor - when a presentation is loaded the small video seems better but not the best as we predominately do presentation free webinars. The situation is that we have the main camera focused on the trainer and the resolution become poor. our speeds are pretty good (40Mb upload and download speeds) (Chrome) Is there anyway of improving this for the attendees?
Complaint about Chat Box stuck in Zoho Showtime viewer
I am A.Mohammed Haady and I am having a tution session on zoho showtime viewer. The problem which I face is that the Chat box is stuck (I am not able to see any messages that my classmates type in the chat) This problem is only for me(No one in the class
Screen sharing is not useful - since only a thumbnail is shared. Why?
Recently I tried to run our lectures through Showtime, and at first it looked nice and easy. In particular it was easy to set up the sessions. But very late in the process some unprecedented issues came up: 1) Why is a shared screen displayed in such
Deluge trying to Invite an Attendee via invokeURL
Hello, I get the error "Execution Failed" while trying the following code: params = {"sessionMembers":{"emailId":"#####","sessionId":"######","role":3,"source":1}}; file_variable = invokeurl [ url :"https://showtime.zoho.eu/api/v4/#######/sessionMembers.json"
Duplicate reminder emails from showtime
Folks - we are seeing duplicate reminder emails being sent to all people who registered to a showtime session. If we have a reminder for 1 day before and 1 hour before registered attendees are getting two emails each time. Due to this some of them are marking us as spam and is becoming a major problem affecting our attendance to the web sessions we are creating. Any fix for this? What is the problem that is causing this?
Error "integration disabled in showtime"
I have built a flow to automatically add registration to a Showtime Remote Session. The flow is triggered when a Zoho Form is submitted and the details submitted are used to register the person to the session. While the Test & Debug shows that the flow works, the live flow always fails with the error message "integration disabled in showtime." Appreciate assistance in getting this integration working.
PowerPoint file not supported in Zoho Showtime
Hi, I wonder why is it PowerPoint are not properly supported in Zoho Showtime? When I uploaded it, I end up losing all the formatting in PowerPoint that I have made and it opens up in Zoho Show instead. The slide end up as if I'm just using a PDF file
Registration page not working
Customers unable to click onto the registration button to sign up for our session. https://belzona.zohoshowtime.com/sessions/belzona-solutions-for-the-sugar-industry-4977661481#/home/register?talkId=3226289000000906019
Edit or Modify the customer registration
It happens that participants might mispel their names(!) and right now, the only way to fix this is by denying the registration to the wrong profile and ask the participant to register again. This missing functionality is even more detrimental if the session is paid, because refunding the ticket and having the customer re-purchase means that i'll be incurring bank charges twice. Both as an admin and participant, it would be ideal to allow the update of the registration profile so that any errors
Video recording from showtime session
Hello, The recording of our session isn't available yet. The recording says "Please wait for few minutes. We are getting your recording ready." Its been more than 4 hours since the session ended. Request you to please take a look at the issue.
CRM Sync Issues in Zoho Showtime
Hi there, 1. The predefined registration fields are not getting sync with the contact module of CRM. However the predefined registration fields are getting sync with Lead module. Especially City and Country. As I have been using these fields, they are not getting sync. Is there anyway to get this rectified? 2. While syncing Showtime is missing to sync the sessions to few of the contacts. Any reason behind this? 3. If the Showtime session is tagged to the lead, and when I convert that lead into the
Cant add Custom Domain to Showtime without adding www.
I am trying to add a custom showtime domain however when i try to add it without a leading www. the add domain button doesn't work. Is the custom domain requirement that it has to have the preceding www ?
Mayday! Echo issue hours before the live broadcast
I need help, please. My first online live class it today in several hours. I launched a quick test session and to my despair, hear a terrible echo of myself speaking, even before starting the broadcast when audio and video settings are displayed. What should I do? I emailed the support a little while ago, and right now on the Zoho general phone support waiting for almost half an hour for someone to pick up... I don't want to show up like this to my first students who paid for this class...
Audio/Video intermitted issues
During a broadcast session (3 participants + trainer) we had issues with Audio/Video such as individual participants not hearing the trainer, or trainer video feed does not reach all participants. This was somehow resolved by refreshing the browser and connectivity restored, but it is an issue.
ZOHO Showtime Trial Version - HD Recording Quality Issue
Hello, I'd like to be able to use ZOHO ShowTime to record Webinars and send to clients, but the recordings on the Trial Version are poor quality. I thought the Trial recording was from the Professional Package (HD), so I'm not sure what is the issue or a solution. Even when I upload documents instead of using screen share, the quality isn't high. I'd like to convert to a paid plan if I can get better quality. Please advise... Thanks!
Showtime Invitation in Outlook
Hi Team, Attached is a screen shot of the invitation and other Showtime emails look like in Outlook. It’s look like very hard. we want to make this feel good. But, it seems there is no option to change the background color or other style elements. Please advice. Thanks and Regards, Prabakar
Showtime will not load
3 users at my company have tried and all 3 it says loading but the presentation doesn't start. My meeting is in 50 minutes and I've got no presentation. Very frustrating!
Powerpoint plugin
I head to download the showtime plugin for powerpoint 32 bit and get 403 forbidden at https://media.zohostatic.com/showtime/plugin/2.1.22.16165/ShowTime_32bit.exe