Welcome to Portal

?Unknown\pull-down

Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.
1
vote
Vote
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, re...
Under review
2
votes
Vote
Is there an on-prem version of Zoho Desk available for enterprise customers if we have additional aspects of security that aren't covered with current legal and data security ...
Under review
11
votes
Vote
Allow us to restrict certain payment methods specific for each customer.
Under review
4
votes
Vote
Dear Zoho Desk Support Team, We are writing to request a feature enhancement that would allow organizations to restrict announcement pop-ups to administrators only. Currently,...
Under review
1
vote
Vote
Hi Zoho Desk Team, I hope you're doing well. We would like to request the addition of a StatusIQ tab within Zoho Desk, allowing support agents to seamlessly view and, with the...
Under review
6
votes
Vote
Sometimes we want to be able to create a ticket for a customer that they cannot see either in email or in their help center. Sometimes we see an issue on their account or some...
Under review
57
votes
Vote
When I´m assigning a task it is almost always related to more than one person. Practical situation: When a client request some improvement the related department opens the tas...
Under review
30
votes
Vote
I just switched everything over to ZoHo books, but I am trying to find out why the CRM Estimates, Invoices, and Sales Orders created in ZoHo CRM are not then duplicated in ZoH...
Under review
15
votes
Vote
Hello, When we receive e-mails from our customers, lots of those e-mails contain attachments with sensitive information, which we need to delete from the ticket after using it...
Under review
1
vote
Vote
Hi Zoho Team, In Product configurator is possible to make a rule where you can select "Any product" and set an "aditional condition", thanks to this we can apply a rule to gro...
Under review
1
vote
Vote
We just installed the latest version of the Zoho Desk <=> Zoho Booking extension from the marketplace and are quite happy to see the feature where a ticket-specific appointmen...
Under review
19
votes
Vote
Hi I´ve tried to add Emoticons on the Subject line of Email templates, the emoticon image does show up before saving the template or if I add the Emoticon while sending an Ind...
Under review
1
vote
Vote
We are converting to Zoho Desk and am curious if there is a feature that we have in our existing ticketing platform. In our current system, we are able to see which agents hav...
Under review
1
vote
Vote
We have a need to find all Leads and/or Contacts within a given radius of a given location (most likely postcode) but also possibly an address. I was wondering whether anyone ...
Under review
4
votes
Vote
Hey 👋🏼 We have a few subforms to calculate detailed offers for customers of car dealerships. These subforms are used in different modules and we need to create snapshots of ...
Under review
6
votes
Vote
Hi, We have a lot of customers in Zoho Desk with associated contacts. When a contact leaves we want to be able to still have their tickets in our history as this is important....
Under review
3
votes
Vote
Hello, is there a way to create a layout rule for quick create option? Regards, Katarzyna
Under review
1
vote
Vote
Dear Zoho Desk Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho Desk. This integration would enable sending and receiving c...
Under review
6
votes
Vote
Hello, Is it possible to limit Contacts to a Department? Thanks
Under review
8
votes
Vote
Having switched from gmail I have found the search function hard to use. Mostly because mail is not grouped by conversation in search. If I search for a word when looking for ...
Under review