An Exclusive Session for Zoho Desk Users: AI in Zoho Desk
A Zoho Community Learning Initiative
Hello everyone!
This is an announcement for Zoho Desk users and anyone exploring Zoho Desk.
With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI companion works behind the scenes.
AI isn't just a buzzword; the technology does have the potential to transform the way we work. From quick grammar checks to managing timelines, automating repetitive tasks, detecting customer sentiment and urgency, and even recommending the right resources from Knowledge Base or articulating responses, AI helps to make customer service smart and intuitive.
In Zoho Desk, AI is a responsive assistant that helps you make your ticketing smarter and helps you stay ahead. It's time to explore how AI works under the hood: how it senses context, chooses the right actions, and enables you to deliver timely, relevant support without the stress of missed SLAs or escalations.
Let’s dive into the tipping points where AI reshapes service workflows and enables smarter decisions because no one likes tripping on overdue tickets or facing escalations.
Get ready for an exclusive learning on AI in Zoho Desk.
Here's to threes!
3 Distinct Dates | 3 Topics | 3 Unique Agendas
AI in Zoho Desk
August 12 | August 26 | September 23
Session 1: 4:30 AM GMT | 10 AM IST
Session 2: 3:30 PM GMT | 9 PM IST
Link to Register: AI in Zoho Desk
Session 2: 3:30 PM GMT | 9 PM IST
Link to Register: AI in Zoho Desk
Note : This three-day workshop is free to attend.
There will be two Sessions on each of the three days to accommodate different time zones.
| Date | Title | Agenda |
August 12, 2025 | Using AI to Predict and Detect Issues |
|
August 26, 2025 | Generative AI and Answer Bot |
|
September 23,2025 | Zia in Automation |
|
Best Regards,
Lydia | Zoho Desk.
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Topic Participants
Lydia | Zoho Desk
Ram Freedman
Shivani | Zoho Desk
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