Celebrating Connections with Zoho Desk
September 27 is a special day marking two great occasions: World Tourism Day and Google’s birthday.
What do these two events have in common (besides the date)?
It's something that Zoho Desk celebrates, too: making connections.
The connect through tourism
Before travelling to different places, we do a quick search to understand details about the place. "Google" has long been a synonym for the word "search." We've gotten used to saying, "Let's Google this place." With AI, search has become more interactive and made us more connected to information and experiences.
Tourism is about visiting new places; it adds essence to the connections we make by meeting people, learning cultures, and building understanding across boundaries. Every journey creates opportunities to listen, share, and grow together.
At Zoho Desk, we embrace this spirit of connection. We meet our customers in many ways:
Virtual events like webinars, community discussions, and one-on-one sessions have been great ways to connect and help a growing number of organizations around the world adopt our tools.
In-person meetups like Zoholics, user meetups, and on-site training take these connections to new levels. Our experts have traveled to countless cities to meet customers and establish deep bonds based on the value we create together.
In customer service, every interaction, whether face-to-face or online, is about more than resolving tickets. It’s about building relationships that last and creating meaningful impact through collaboration.
The power of connections through Google
Google, one of the pioneers in search engines, was built to help people find information. Today, many other search engines continue this mission, making knowledge more accessible while also strengthening human connections across the globe.
Zoho Desk reflects a similar spirit by building and enhancing connections through the Knowledge Base and the Community. The self-service hub is a rich resource that helps users configure and use Zoho Desk for effective customer service. The Community helps by providing a place for connecting with fellow users to share knowledge, ideas, overcome challenges and experiences.
Just as search has transformed the way we learn about new things, Zoho Desk helps organizations create support experiences that are simple, accessible, and more human.
The beauty of connections
World Tourism Day reminds us of the value of journeys. Google Day reminds us of the value of discovery. Together, they highlight the importance of connection and knowledge-sharing.
Zoho Desk is proud to play a role in this global story to help businesses and customers stay connected, understand each other better, and grow together. Every feature is built with one goal: to turn customer interactions into meaningful connections and make every discovery into an opportunity to grow, learn, and collaborate.
Turn every customer interaction into the best possible connection.
Lydia | Zoho Desk
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With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
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