Community Round-up: 2020
First and foremost, thank you for being a part of our growing community, and helping us build something great!
The year began with much excitement and with hopes of making 2020 everything we believed our community needed and more. Though the year didn't turn out the way we imagined, we were quick to adapt to the new normal and go virtual. 2020 was a lot of different things–here are some of our highlights:
Mumbai
A time to meet and greet you, in person (and otherwise).
We got the ball rolling in
Mumbai
, before we traveled to our first ever community meetups in
Australia
and
New Zealand.
Little did we know that these would be our first and last in-person meetups of the year!
In the second half of the year, we resumed our Community Meetups, but this time we went virtual. We hosted 10 virtual meetups, across 7 regions, in a span of 4 months, we are committed to staying in touch with our community. Besides, in a digital world saying hello is only a click away!
A way to help you work more efficiently
Through our interactions with you, we learned about some trends we wanted to explore this year. Automation was a big one. So, we created an online series to help you automate your customer service processes. All of the ideas are guided by different example use cases. We’ve detailed about 10 use cases so far, with many more to come!
A chance to connect you all with our experts.
Connecting our community with Zoho Desk product experts has always been our priority. We started the “Ask The Experts” Sessions in 2018 and we continue to host them still. They aren’t going away any time soon, as we plan to continue them for the foreseeable future. Our monthly “Ask the Experts” series has also been going strong and featuring plenty of interesting discussions.
A commitment to bring you up to speed.
We understand how important it is to stay up to date, and a big part of maintaining this community is to keep you informed about new features. We’ve had some long requested features go into the beta phase recently, and we’re excited for you all to use them quite soon.
We also found a way to say ‘thank you’ to customer service heroes during Customer Service Week last year. We believe it’s always a good time to thank our heroes. So go ahead and make your own card, and spread some joy of your own.
Over the past year, our community has grown quite a bit-by 1500 new users, to be precise! A warm welcome to all of these new members and product enthusiasts.
2020 may not have turned out the way we had anticipated, but we still have much to be thankful for, especially all of you, our customers! We thank you for your constant support and encouragement, and for helping us to build this community from the ground up. With this new year we’re both hopeful and excited for what the future holds. Whether it’s creating valuable content, or opening more ways to interact with our users, our efforts towards building an engaging community will continue in full-swing. From here, it’s onwards and upwards!
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