Community Round-up: 2020
First and foremost, thank you for being a part of our growing community, and helping us build something great!
The year began with much excitement and with hopes of making 2020 everything we believed our community needed and more. Though the year didn't turn out the way we imagined, we were quick to adapt to the new normal and go virtual. 2020 was a lot of different things–here are some of our highlights:
Mumbai
A time to meet and greet you, in person (and otherwise).
We got the ball rolling in
Mumbai
, before we traveled to our first ever community meetups in
Australia
and
New Zealand.
Little did we know that these would be our first and last in-person meetups of the year!
In the second half of the year, we resumed our Community Meetups, but this time we went virtual. We hosted 10 virtual meetups, across 7 regions, in a span of 4 months, we are committed to staying in touch with our community. Besides, in a digital world saying hello is only a click away!
A way to help you work more efficiently
Through our interactions with you, we learned about some trends we wanted to explore this year. Automation was a big one. So, we created an online series to help you automate your customer service processes. All of the ideas are guided by different example use cases. We’ve detailed about 10 use cases so far, with many more to come!
A chance to connect you all with our experts.
Connecting our community with Zoho Desk product experts has always been our priority. We started the “Ask The Experts” Sessions in 2018 and we continue to host them still. They aren’t going away any time soon, as we plan to continue them for the foreseeable future. Our monthly “Ask the Experts” series has also been going strong and featuring plenty of interesting discussions.
A commitment to bring you up to speed.
We understand how important it is to stay up to date, and a big part of maintaining this community is to keep you informed about new features. We’ve had some long requested features go into the beta phase recently, and we’re excited for you all to use them quite soon.
We also found a way to say ‘thank you’ to customer service heroes during Customer Service Week last year. We believe it’s always a good time to thank our heroes. So go ahead and make your own card, and spread some joy of your own.
Over the past year, our community has grown quite a bit-by 1500 new users, to be precise! A warm welcome to all of these new members and product enthusiasts.
2020 may not have turned out the way we had anticipated, but we still have much to be thankful for, especially all of you, our customers! We thank you for your constant support and encouragement, and for helping us to build this community from the ground up. With this new year we’re both hopeful and excited for what the future holds. Whether it’s creating valuable content, or opening more ways to interact with our users, our efforts towards building an engaging community will continue in full-swing. From here, it’s onwards and upwards!
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Topic Participants
Chinmayee Mishra
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Register for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
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