• Add the APIs with pre-defined values below the SalesIQ code on your website's source code.
  
• Navigate to Settings > Websites > Live Chat Widget > Chat Window > Fields, and disable the Name, Email, and Phone number fields. 
  
• Now the users need not enter the details every time they try to initiate a chat.  
  

Pro tip: 

You can start the chat right away after the visitors click the chat widget using the code provided below:

Note : Make sure to change the values with respect to each user.

1. <script>
   
2.  
   
3. $zoho.salesiq.ready=function()
   
4.  
   
5. {
   
6.     $zoho.salesiq.visitor.question("Hey, I need assitance!");
   
7.      $zoho.salesiq.visitor.name("John Smith");
   
8.      $zoho.salesiq.visitor.email(" johnsmith@zylker.com "); 
   
9.     $zoho.salesiq.floatbutton.click(function()
   
10.    {
    
11.     $zoho.salesiq.chat.start()
    
12.    });
    
13.  
    
14. }
    
15. </script>             
    

Store all the chats of visitors for future reference: 

Using the  .visitor.id()  you can permanently store the chat history of the visitor. The conversations can be viewed by the operators and visitors for future reference and help solve the issue quickly.

For more details on Visitor APIs, check out our help guides here. 

Regards, 

Naveen