Hello Zoho Assist Community!

Imagine you are a technician supporting a remote employee who cannot log into their system. The computer is stuck on the login screen after multiple attempts, and the user is unsure how to proceed.

Instead of walking the user through multiple steps, the technician connects to the device using Zoho Assist and sends the Ctrl + Alt + Del command remotely. This immediately opens the Windows security options on the remote computer. From there, the technician can log the user out, restart the system, or guide them through a fresh login attempt, resolving the issue in minutes.

What is Ctrl + Alt + Del?  

Ctrl + Alt + Del is a widely used Windows keyboard command that opens important system options such as:

• Task Manager

• Lock or log off options

• Password change settings

• System restart or sign-out controls

During remote troubleshooting, technicians often need quick access to these system-level controls. Normally, this would require pressing the key combination on the computer’s physical keyboard. With Zoho Assist, however, you can trigger this command directly from the remote session interface.

To use Ctrl + Alt + Del in a session with Zoho Assist, first connect to the remote device. Once the session starts, navigate to the session toolbar, click Session, and select Send Ctrl + Alt + Del. The command will then be executed instantly on the remote system. 

Restart unresponsive systems
If a remote computer becomes unresponsive, technicians can initiate a restart to restore normal operation.

Access Task Manager
Open Task Manager to analyze system performance, identify resource-heavy processes, and troubleshoot system slowdowns.

Terminate unresponsive applications
End frozen or non-responsive applications that may be affecting the system’s stability.

Resolve login issues
Technicians can log users off remotely, allowing them to attempt a fresh login and resolve authentication issues.

Using Ctrl + Alt + Del remotely helps technicians quickly access critical system controls and keep remote support sessions running smoothly.

Have you used this feature during your troubleshooting sessions? Try it out and let us know your experience. If you need help setting this up or have any questions, feel free to reach out to us at support@zohoassist.com. We're happy to help.